The Nvidia Defect Forum

Hi all,

You may recall my first thread which I posted last year where I was suffering from a noticable stutter whenever I played any game or watched a 1080p video on my XPS M1530 with a 8600M GT.

Once I sent my laptop to Lapcure, Paul confirmed that it was not the nvidia defect however but a hard drive failure (bad sectors). Even after fitting a new hard drive, the stuttering still continued and so I concluded I would wait until the inevitable failure. Luckily, I only had to wait 8 months.

After turning on my laptop this evening, I was greeted with a blank screen, but I could hear the fan and the hard drive powering on. I then proceeded to perform the Dell diagnostic test (fn + power), which produced the code FLASHING-ON-ON. After a bit of research, I found that this signifies a problem with the motherboard or VGA.

Has the defect finally struck my laptop?

Thanks,

Luke

Hello Luke,

Yes, it sounds like the defect has reared it's ugly head.

When I tested your laptop there were a large number of bad sectors which was causing the problems that you were experiencing at the time. The stuttering is not always attributable to the Nvidia defect and can be caused by a number of things including a fragmented hard drive or low system resources.

The fault you have now is different and it is a shame that your laptop did not display these symptoms at the time of my initial test.

It is now time to contact Dell and start your claim.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Good luck if you're out of warranty Luke. I have the same issue as you and this is the second failure for me. Stupid Dell thinks they don't have to do anything if you are out of warranty. I am fighting with them now trying to get them to help me without spending more money towards this piece of crap laptop.

Thanks Campey

I'm still waiting on Dell to email me back. It has been 3 days since I first contacted them! If they don't then it's their loss; I'll have another bullet to use in my defense

Thanks again,

Luke

Well, Dell seem to be ignoring me

I'll be sending off my letter before action tomorrow if they still can't find the time to get back to me

Hello Ltlukelt

No surprise that Dell still haven't got back to you, they are probably very busy fielding all the claims that are arising.

Send them the letter before action via recorded delivery and if you still receive no response then you should move onto the next stage in the step by step guide.

Don't allow them to keep you waiting around like this. Take control of the situation and give Dell tight deadlines in which to respond.

If they continue to ignore you after you have submitted an engineers report then you should simply file a small claims action against them.

Appalling customer services if you ask me.

No wonder Dell came bottom of all the manufacturers in a recent survey!

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Finally had a response:



Do you think now is the time to send a section 75 claim to Barclycard?

Thanks,

Luke

Hello Luke,

Before proceeding with the Section 75 claim you should ask Dell for a written guarantee that the parts to be used will be free from the defect.

You should also ask them if the parts will be new or refurbished. If they state that the parts are refurbished you should ask them to define what their definition of refurbished means.

If they refuse to offer you a written guarantee then you should refuse their offer of a repair and should proceed with a Section 75 claim.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Looks like I'll be refusing their offer of repair....

Hello ltlukelt,



Why don't Dell have any new spare parts for these laptops? Why didn't they make enough excess boards in order to satisfy warranty repairs?

What on earth is a refurbished board? Is it a board that has already failed with this defect and has then been repaired?

How are you supposed to make a reasoned decision to accept a repair if you are unsure as to the quality of the parts that will be used?



What has Dell's 60 month warranty got to do with anything?

Dell should know that you have 72 months in which to take action against a retailer when the goods in question are inherently defective. Their warranty comes second to the Sale Of Goods Act. If Dell didn't know this then they need a refresher course on the Sale Of Goods Act.



Are they being serious????

I will repeat that again just in case you missed it.



If that is the case then they have failed to provide you with any evidence that the repair being offered will be of a satisfactory quality. We have won in court against a number of retailers on this point and the judge has always agreed with us.

In the absence of any confirmation that the parts will be free of the defect then any offer of a repair should be firmly rejected.

Good luck with the next stage.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.