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PostPosted: Thu Feb 27, 2014 11:20 am 

Joined: Fri Feb 14, 2014 12:01 pm
Posts: 2
Laptop Make: Dell
Model: XPS M1530
Purchased From: Direct From Manufacturer
Amount Paid: 799
Date Purchased: 19 Jul 2008
Date Failed: 10 Feb 2013
I bought my Dell laptop in July 2008, so it is only just within the 6 year period. I have had several problems with it recently (overheating, not being able to access MMC, failing hard drive), but put them down to the age of the system. I replaced the HDD recently and reinstalled Windows, but since then I have been experiencing intermittent display problems.

I get the white horizontal line neatly bisecting the screen into 2 equal portions, each displaying the same image and on other occasions I get a white halo effect around the edge of the screen with vertical stripes of various shades of blue or grey. Occasionally these problems will go away, and I will have a fully working laptop for days on end ... until it happens again. I've updated drivers, rolled back drivers, completely uninstalled drivers etc. etc. I've monitored system temperatures and they will be anything from 60 - 80 degrees for the GPU. The laptop case does feel hot on the palm rest, but not uncomfortable. I regularly remove dust and fluff from inside and have replaced the thermal paste to reduce temperatures.

I came across your site whilst goggling these issues and following your instructions contacted Dell's UK MD, who passed me on to Customer Support in India. I have been corresponding with CS by email over the past week or so. "A refund or replacement of the system is not an option". I have been offered a repair "as an exception only", but only at their depot and it will only if they deem the problem is the NVidia GPU. I have asked for part numbers and the written guarantee as suggested on here, but this request has been ignored. I would accept the repair if it was to be carried out where I can see what was being testing. It would be my luck that I send the laptop off only for it to be working for the time it is being tested and for Dell to find nothing wrong.

What do I do? I feel like I'm hitting my head against a brick wall as far as Dell are concerned. I'm aware that the 6 years run out in 5 months time and using the refund calculator gives £55.49, so is this worth pursuing, or should I give it up and buy a new laptop?

I would be grateful for your thoughts. Many thanks

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PostPosted: Tue Mar 04, 2014 5:28 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello and welcome to my forum.

Apologies for the delay in approving your post but it had been inadvertently identified as spam.

The problem with repairs to these laptops is that, in general, the parts that are being used to affect a repair are often as defective as the parts they are replacing.

Your laptop is one of the models that Dell publicly admitted was inherently defective - they even released a BIOS update which would switch the fans on to try and prevent overheating.

This announcement and BIOS update was released around the time you purchased the laptop though I would bet Dell never informed you of this.

Of course Dell will tell you that a replacement laptop or refund is our of the question but once this matter goes legal and their Lawyers get involved then no doubt you will reach a resolution, though this will be shrouded in a "non-disclosure order"

The first thing I suggest is to keep copies of all emails from Dell as this will greatly help your case.

Did you purchase the laptop directly from Dell and what method of payment did you use?

Please let me know and I will advise further.

Best wishes

The Admin Team

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PostPosted: Tue Mar 04, 2014 7:01 pm 

Joined: Fri Feb 14, 2014 12:01 pm
Posts: 2
Laptop Make: Dell
Model: XPS M1530
Purchased From: Direct From Manufacturer
Amount Paid: 799
Date Purchased: 19 Jul 2008
Date Failed: 10 Feb 2013
Hi Paul

Many many thanks for your reply and for putting this forum together in the first place. I've found it invaluable in my internet research in trying to find out what the hell was wrong with my laptop.

Although I haven't yet organised the courier (as they rather inconveniently collect anytime between 9.00am and 6.30pm) I had come to the conclusion that a free repair from Dell was better than a poke in the eye with a sharp stick. Would you take different action? I bought the laptop direct from Dell and I paid by credit card.


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