The Nvidia Defect Forum

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PostPosted: Thu Aug 29, 2013 3:22 pm 

Joined: Thu Aug 29, 2013 2:56 pm
Posts: 1
Laptop Make: HP
Model: pavilion dv9657em
Purchased From: High Street Store
Amount Paid: 699
Date Purchased: 04 Jan 2008
Date Failed: 0- 2-2012
My Hp Pavilion dv9657em bought from PC World in January 2008 started developing intermittent graphics problems around Xmas 2011. Sometimes it would work for a while and sometimes it wouldn't. Sometimes the screen would eventually display if I left it on long enough. I looked up info on the web and found out about the Nvidia graphics problem but Hp were no longer accepting claims. As the computer was 4 years old I assumed that there was no point going back to PC World as I expected they would just say that it was out of warranty.

I couldn't afford to get it repaired so for the past 18 months or so I've been having the share the wife's laptop. Then I began searching the web again and was considering doing the heat gun fix on the graphics chip when I found this site.

So is it worth going to PC World now? I don't have any proof that it packed up in Feb 2012 so am I likely to get any compensation?


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PostPosted: Mon Sep 09, 2013 6:19 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello lindisfarne and welcome to my forum.

Please accept my apologies for the delay in my reply as I have been very busy on another project and haven't had the opportunity to monitor this forum.

Your laptop contains an Nvidia 8400 GPU Revision G86-730-A2. This self same GPU is incorporated into the following laptops:-

Dell XPS-M1530-8400

HP DV9700

Samsung NP-R70A003/SUK
Samsung NP-R70A007/SUK
Samsung NP-R70A004/SUK
Samsung NP-R70T001SUK
Samsung NP-R700-AS003UK
Samsung NP-R700-AS01UK
Sony VGN-FZ18M

All the above which are emboldened have either been acknowledged by their respective manufacturers as being inherently defective or, as in the case of the HP's, they have had a BIOS update which permanently switched the fans on in order to prevent the GPU from overheating.

Whilst there was no BIOS update for your model of laptop it still contained the defect and this is evidenced by the fact that your laptop has failed prematurely in much the same was as those which were acknowledged as having the defect.

As you are still within six years from the date of purchase then you would still be able to make a claim against PC World.

Unfortunately though they will only accept the date of failure as being the date that the problem was reported to them. If you did contact them previously and if you have any evidence to substantiate this then that would go in your favour.

The first thing you should do is to contact PC World and tell them that your laptop has failed due to an inherent defect with the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from PC World and not from HP so it is entirely their responsibility to resolve the situation.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

The Admin Team

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