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 Post subject: How much refund?
PostPosted: Sun Jul 18, 2010 10:11 am 
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Joined: Tue Jul 13, 2010 3:36 pm
Posts: 25
Location: London
Laptop Make: Compaq
Model: v6065ea
Graphics Card: 6150 GO
Purchased From: Direct From Manufacturer
Amount Paid: 360
Date Purchased: 17 Jul 2007
I bought the laptop as refurbished from HP's ebay account in 07/2007 for 360. Shop value of the same item was 450.
If they were to issue me a full refund today, how much should I expect?

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 Post subject: Re: How much refund?
PostPosted: Sun Jul 18, 2010 8:43 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Lockheed,

What date did the laptop fail?

If you divide the amount you paid by 60 (5 years) you will get the monthly rate for your laptop.

£360 / 60 = £6.00 per month.

You then deduct from 60 the number of months that your laptop lasted. Let's say for example it lasted 28 months.

60 - 28 = 32 months remaining usage.

You then multiply the remaining usage by the monthly rate.

32 * £6.00 = £192

So, in this example the minimum that you would get if you went to court would be £192.

If you calculate the number of months usage you have had then you will be able to calculate your potential refund using the above formulae.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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 Post subject: Re: How much refund?
PostPosted: Sun Jul 18, 2010 10:12 pm 
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Joined: Tue Jul 13, 2010 3:36 pm
Posts: 25
Location: London
Laptop Make: Compaq
Model: v6065ea
Graphics Card: 6150 GO
Purchased From: Direct From Manufacturer
Amount Paid: 360
Date Purchased: 17 Jul 2007
That is a bit unfortunate as theoretically my laptop still operates. I am using it to write this post since it is my only computer. However, if it wasn't undervolted, I would not be able to use it so in the end I do not know how to approach this.

Also, I believe some time ago the GPU got damaged and now I am only able to use Windows XP 64 bit. Using any other windows causes random crashes with graphical bricks displayed on the screen. If this malfunction is important, does it matter I did not report it straight away to HP?

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 Post subject: Re: How much refund?
PostPosted: Mon Jul 19, 2010 7:55 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Lockheed,

I think that from what you have said it sounds like your laptop is on the brink of failure.

However, I am unsure as to what difference the fact that you are running 64 bit Windows makes. It is odd that your laptop works in Windows 64 bit but not in Windows 32 bit.

Quote:
If this malfunction is important, does it matter I did not report it straight away to HP?


Well, it will affect how much you would receive by way of a refund because of the passage of time.

If I were you I would load normal 32 bit Windows from fresh. If your graphics are corrupted at the end of the reload then I would get straight on the phone to HP to report the fault.

Otherwise time is ticking away and the amount you will receive will slowly be reduced.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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 Post subject: Re: How much refund?
PostPosted: Mon Jul 19, 2010 8:18 pm 
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Joined: Tue Jul 13, 2010 3:36 pm
Posts: 25
Location: London
Laptop Make: Compaq
Model: v6065ea
Graphics Card: 6150 GO
Purchased From: Direct From Manufacturer
Amount Paid: 360
Date Purchased: 17 Jul 2007
I think the difference is not between 23/64bit system because the failure also affects 2008, Vista and Windows 7 - all 64bit.
It has to have something to do with the unique way XP 64 is written, since it is totally different kernel than Windows XP 32bit.

Anyway, I contacted HP and in the first email they replied me to contact one of their Out Of Warranty repair centers, but I swiftly replied in length and I think we managed to skip one or to steps because they recognised my claim of refund and "escalated" the case. All withing 2 hours.

I am not waiting for the results of this escalation and hope I will not have to resort to sending LBA letter or engineer's report.

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 Post subject: Re: How much refund?
PostPosted: Thu Sep 08, 2011 9:55 pm 
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Joined: Thu Sep 08, 2011 9:38 pm
Posts: 1
Laptop Make: Acer
Graphics Card: 7600 GO
Purchased From: Website Sale
Amount Paid: 699
Date Purchased: 01 Oct 2008
Date Failed: 01 May 2011
Hi,
I am in the middle of a claim against BuyIt direct. We have supplied a Engineers report ,they have had a look, confirmed it is a Graphics fault. letters have gone back and forth since June and we now have a offer.
Purchase price £699 in Oct 2008
Date faile May 2011
A first offer of £301.37 or buy another one with £350 from us.
This was refused since it did not include the Engineers report ot £60 and a postal fee of £24.
We now have been given and I quote< as a gesture of goodwill we will pay the engineers report>

Would appreciate input since I was under the impresion that they were liable for the full amount.

Is it worth seeking more, they have admitted the defect so ther is liability,
Input required pleaseeeeeeeeeeeeeeee


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 Post subject: Re: How much refund?
PostPosted: Thu Sep 08, 2011 10:11 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Edward and welcome to our forum

There is no compulsion on the part of the retailer to offer a full refund in such circumstances and a pro-rated refund is more likely.

The retailer could argue tat you have had unhindered use of the laptop since October 2008 and so that has to have some value.

As it stands, their offer is quite fair and it is unlikely that you would receive much more by proceeding to the Small Claims court.

I would therefore be inclined to accept their offer and would draw a line under the matter. It is not work pursuing this to court as the judge "could" rule that you had acted unreasonably and "could" disallow your court costs.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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