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 Post subject: Sony Vaio AR51E Failure
PostPosted: Sun Jun 30, 2013 10:20 am 
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Joined: Sat Jun 29, 2013 7:30 pm
Posts: 2
Laptop Make: Sony
Model: Vaio AR51E
Purchased From: Website Sale
Amount Paid: 740
Date Purchased: 14 Nov 2007
Date Failed: 21 Jun 2013
Hello Everybody! :nh

I bought the above laptop from Dabs.com on 14/11/2007 - It had been excellent until 21/06/13, where the screen would remain blank, even in bios. I have the common 3 beeps (long,short,short) indicating a graphics problem. My laptop is not on Sony's hitlist, so reflow was becoming my only option.

However, research led me to your excellent site - what a great source of info.

I have been in contact (email) with both Dabs & Sony regarding this. In summary:-

- Dabs require an "uplift number" from Sony to continue to assist
while
- Sony want me to send it to its "service center for diagnosis and repair" (at my cost). They refuse to supply this uplift number.


I understand the laptop is almost 6 years old so your calculator only values it at approx £50 - consequently could you please advise if I can exclusively pursue a repair to working condition (this is of greater value to me) rather than being compensated for this small amount?

Do you want me to attach all correspondence with the companies involved?

Any help or advice will be greatly appreciated.

Thanks

Paul M


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PostPosted: Sun Jun 30, 2013 7:10 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Paul and welcome to my forum.

Sorry to hear that your laptop has failed.

Your model of laptop, whilst not on Sony's "hit list" nevertheless contains the same GPU as those that are. I have inspected many, many laptops of the same model as yours and they were all found to contain the defect.

Like you quite rightly state, the three beeps that you can hear, one long two short, is characteristic of of failed GPU.

To be honest, as the refund value is so low then you would be far better off pursuing a free repair rather than a pro-rated refund.

Dabs really ought to know better than to fob you off to Sony to obtain an "uplift number". There is no onus whatsoever on Sony to provide you with this as they do not have a contract with you.

Your contract is with Dabs and they are the ones that are entirely responsible for resolving this situation.

You should get back in touch with Dabs and you should tell them that after taking advice you are aware that they should not be fobbing you off to Sony and that they alone should resolve the problem.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They again may tell you to contact Sony. You should reiterate that you purchased from Dabs and not from Sony so it is entirely their responsibility to resolve the situation.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
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PostPosted: Tue Jul 02, 2013 3:44 pm 
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Joined: Sat Jun 29, 2013 7:30 pm
Posts: 2
Laptop Make: Sony
Model: Vaio AR51E
Purchased From: Website Sale
Amount Paid: 740
Date Purchased: 14 Nov 2007
Date Failed: 21 Jun 2013
Hi Paul,

Thanks for the information, I have sent an email to Dabs containing all the points you mentioned above...

"After taking advice I am now aware that you should not be fobbing me off to Sony, and that you alone should resolve the problem.


As I have previously mentioned, the warranty status is irrelevant as I have six years from the date of purchase in which to bring an action against any retailer when the goods in question are inherently defective.

I purchased from Dabs and not from Sony so it is entirely your responsibility to resolve the situation.


If you cannot offer a fee-free inspection/repair, and due to the "reverse burden of proof", I will have to arrange my own independent engineers report - This will provide all the evidence required to substantiate my claim.


Additionally, could you please provide the address of your Head Office."





-This is the reply I had today...


"Dear Paul,

Many thanks for your email response.

I am sorry that you feel that way. Unfortunately as the item is out of warranty, you need to deal with the manufacturer directly. Unless you would like to return to us under the sales of goods act, in which case please follow the below. Please be reassured that we take our legal obligations very seriously indeed.

Certain contractual obligations (under the Sales of Goods Act 1979 (as amended)) are implied in all of our consumer contracts, and a party can (under the Limitations Act) bring a claim within a six (6) year period for 'breach of contract' from the date of the alleged breach.
As far as the Sales of Goods Act 1979 (as amended) is concerned, there is an implied term that the goods have to be of 'satisfactory quality'. A key part of determining whether the goods in question are of 'satisfactory quality' is the issue of 'durability' - which does not cover fair wear and tear; as many goods can simply develop a fault(s) through normal use.

Every product supplied has an finite life and, in short, no party can expect goods to remain fault free for six years, a fact well established in consumer law.

For you to bring a claim under the terms of the Sales of Goods Act, we need to be satisfied that the goods in question have develop a genuine fault(s), and not one through fair wear and tear and/or misuse. You will no doubt be aware that the burden is on yourself to prove that the goods are genuinely faulty after six months from purchase.

I appreciate that this may not immediately resolve the situation, but if you could please send any evidence to substantiate your claim, then I would be more than willing to assess our position.

As it stands today, due to the amount of time you have had the item you will be offered a partical refund of £43.33 + VAT. Which will reduce as time goes on. You do only have 5 months left to claim under the sales of goods act."




...could you please advise as to what to do next? I am not really interested in the partial refund, and they appear obstinate towards my aim of actually fixing the problem.

Also, I did request the address of their head office, but it has fallen on deaf ears.


Paul M


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