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 Post subject: samsung r700
PostPosted: Fri May 24, 2013 10:07 pm 
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Joined: Tue May 14, 2013 9:05 pm
Posts: 2
Model: samsung R700
Graphics Card: 8400M GS
Purchased From: Website Sale
Amount Paid: 480
Date Purchased: 01 Aug 2008
Date Failed: 07 May 2013
Hi
I bought this laptop in August 2008 and it's been fine until a couple of weeks ago when there suddenly appeared some strange effects on the screen - it started with the black areas appearing as flashing green lines, then some white areas had fine pink vertical lines. It seems to have got slowly worse, and now the pink lines are taking over most of the white areas to a greater or lesser extent. And now red is appearing yellow/orange too, and some areas are constantly 'flashing'.

First I did some searching on the web which suggested a graphics card fault, then I found your site and so I am now wondering if this could be the nvidia fault, though I can't find my laptop on the 'official' lists of faulty machines.

I bought the laptop from Digi-uk, an online site, which doesn't seem to be retailing under that name anymore, though they are still registered as an active company with Companies House, but at a different address. So I'm also wondering if anyone's had any dealings with them?

Thanks for your help

Alison


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 Post subject: Re: samsung r700
PostPosted: Mon May 27, 2013 9:25 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Alison and welcome to my forum.

Sorry for the delay in my reply as I have have been away for a few days,

The first thing I would like to say is that your model of laptop is most certainly affected by the Nvidia defect and the problems that you report are a classic example of a graphics chip failure.

Do not worry about the fact that your laptop is not on the "official list of affected models" as this "list" is wholly inadequate and, most importantly, incomplete.

Whilst your laptop contains an Nvidia 8400 GPU, the revision of the GPU is the G86-730-A2. This, in essence, means that the GPU in your laptop is a G86.

If you take a look at the legal documents in the Nvidia court actions it is stated:-

Quote:
“The chip claims arise out of allegedly defectively designed Nvidia chips G86, G86A2, G84, C51, G72, G72M, G73, G72A3, MCP67 and NV42.”


As you can see your GPU is mentioned in the above list which will add more credence to your claim.

How did you pay for the laptop? If you paid by credit card then you have extra protection.

As long as the Limited company which you purchased from is still trading then you have a claim. In the absence of that then if you paid by credit card then you could claim from the credit card company.

Please let me know how you paid and I will advise further.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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 Post subject: Re: samsung r700
PostPosted: Mon Jun 03, 2013 8:54 pm 
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Joined: Tue May 14, 2013 9:05 pm
Posts: 2
Model: samsung R700
Graphics Card: 8400M GS
Purchased From: Website Sale
Amount Paid: 480
Date Purchased: 01 Aug 2008
Date Failed: 07 May 2013
Hi and thanks for your helpful reply!
I've just checked my paperwork and I did pay for it by visa credit card - I have the statement!

Do you think I should try and get hold of Digi-UK first?

thanks again
Alison


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 Post subject: Re: samsung r700
PostPosted: Mon Jun 03, 2013 10:36 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Alison,

Thank you for the update.

That is excellent news. If ever you purchase any high value goods again in the future then as long as you put a minimum of £100 on a credit card then the whole purchase price is covered.

I have known people who paid a £100 on a credit card and £1,400 in cash towards a TV. When the TV failed and the retailer had gone out of business the credit card company were responsible for the whole £1500 - even though only £100 had been charged to the credit card.

Useful information for the future.

To answer your question, you can contact Digi-UK first, but you are under no compulsion to do so as the credit card company are "jointly and severally" liable to you so you can simply pursue the credit card company if you so wished.

You may want to try contacting Digi-UK to see if they are prepared to offer a speedy resolution. If they refuse to acquiesce then you should take matters to the next stage.

I hope the above helps.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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