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PostPosted: Wed May 29, 2013 10:15 pm 
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Joined: Wed May 29, 2013 9:16 pm
Posts: 4
Laptop Make: Dell
Model: XPS M1530 - GeForce 8600M GT
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 06 Nov 2008
Date Failed: 10 May 2013
Hi everyone .. I'm using my son's Dell XPS M1530 with a GeForce 8600M GT nVidia gpu. The laptop has become highly unstable over the last month. Firstly with a split screen, then a display of lines, and sometimes of blocks. I re-install the drivers and reboot and the system returns to "normal" for a few hours before the GPU fails again.

The forum is very informative and I've just begun a complaints process with Dell. The hassle I've got is finding whom to write to. Does anyone have a name of the senior person at Dell UK's Berkshire office?


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PostPosted: Wed May 29, 2013 10:17 pm 
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Joined: Wed May 29, 2013 9:16 pm
Posts: 4
Laptop Make: Dell
Model: XPS M1530 - GeForce 8600M GT
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 06 Nov 2008
Date Failed: 10 May 2013
Hi everyone .. I'm using my son's Dell XPS M1530 with a GeForce 8600M GT nVidia gpu. The laptop has become highly unstable over the last month. Firstly with a split screen, then a display of lines, and sometimes of blocks. I re-install the drivers and reboot and the system returns to "normal" for a few hours before the GPU fails again.

The forum is very informative and I've just begun a complaints process with Dell. The hassle I've got is finding whom to write to. Does anyone have a name of the senior person at Dell UK's Berkshire office?

FYI - my son paid £904.17 for the laptop in Nov 2008.


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PostPosted: Mon Jun 03, 2013 11:10 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Hil and welcome to my forum.

Sorry for the delay in my reply.

Sorry to hear of the problems your son has been experiencing.

The split screen that you have witnessed is a classic example of a failing GPU so I would say it is highly likely that the laptop is suffering from the Nvidia defect.

There is no set person to write to at Dell, though you should address the letters to "Customer Services". Please ensure that you send all communications via Recorded Delivery and that you keep copies of all letters and postal receipts.

As your son's model of laptop is on Dell's "official list" then there can be no arguing on Dell's side that your son's model of laptop is not affected.

Nor can they state that as your laptop is out of warranty so they cannot assist as the Limitations Act of 1980 trumps their "company law".

I hope the above helps.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Tue Jun 04, 2013 7:09 am 
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Joined: Wed May 29, 2013 9:16 pm
Posts: 4
Laptop Make: Dell
Model: XPS M1530 - GeForce 8600M GT
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 06 Nov 2008
Date Failed: 10 May 2013
Lapcure wrote:
Hello Hil and welcome to my forum.

Sorry for the delay in my reply.

Sorry to hear of the problems your son has been experiencing.

The split screen that you have witnessed is a classic example of a failing GPU so I would say it is highly likely that the laptop is suffering from the Nvidia defect.

There is no set person to write to at Dell, though you should address the letters to "Customer Services". Please ensure that you send all communications via Recorded Delivery and that you keep copies of all letters and postal receipts.

As your son's model of laptop is on Dell's "official list" then there can be no arguing on Dell's side that your son's model of laptop is not affected.

Nor can they state that as your laptop is out of warranty so they cannot assist as the Limitations Act of 1980 trumps their "company law".

I hope the above helps.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team
Thanks Paul.

I found the name and email of one of the managers at Dell's head office and wrote in quoting the legal status from some things I had read on this forum, and the link to Dell's own site re. the nVidia issue. Dell responded immediately, and have arranged to have the laptop collected. They will check to see whether it is the GPU that's failed and will replace it separately, or they may replace the motherboard, if necessary.

I am happy for them to repair the laptop ... but do you think I am due a refund too?

Hil


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PostPosted: Tue Jun 04, 2013 8:44 am 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Hil,

The issue that I have with repairs to these laptops is that it is likely that the parts will be old stock and could still contain the same inherent defect and so it is quite possible that your laptop will fail again at some point in the future due to the defect.

As you have accepted a repair to the laptop then you would not also be entitled to a refund - it has to be one or the other.

Let's see what Dell's findings are. Once they have responded back to you please pop back here and let me know and I will advise further.

Fingers crossed for you. :x

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Wed Jun 05, 2013 4:51 pm 
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Joined: Wed Jun 05, 2013 4:13 pm
Posts: 3
Laptop Make: Asus
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 16 Mar 2006
Date Failed: 16 May 2010
Hi guys, thank you for this website I'm feeling less lonely now.

Here is my story:

I'm bought an XPS dell M1530 in September 2008 with an 8600M GT graphic card, on the french dell website (I live in France).

The computer worked well for about three years, but in september 2011, I've started to have the black screen problem related to the gpu failure, the computer didn't start.
Then, I found a solution on youtube to heat the gpu with a hair dryer, I know this may sound crazy, but since September 2011 I had to heat the gpu with my hair dryer at least once a week to get my computer started.

This solution worked well until last week, my computer went very slow so I've decided to reinstall windows, but it appear that my hard drive is now failing.

I've call the dell french service customer, I've have explained my problem to a technician he told that he will look into my file, but he made me wait for 30 minutes then the line cut out.

What can I do now?

Thank you very much for your help.


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PostPosted: Fri Jun 07, 2013 11:28 am 
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Joined: Wed May 29, 2013 9:16 pm
Posts: 4
Laptop Make: Dell
Model: XPS M1530 - GeForce 8600M GT
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 06 Nov 2008
Date Failed: 10 May 2013
Dell have just called to say they have repaired my son's XPS and will deliver it Monday 10th. They will also give me a report of the repair work done.

Let's see if it's been sorted.


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PostPosted: Mon Jun 10, 2013 8:54 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Hil,

Thank you for the update.

Fingers crossed for you and I look forward to your next update.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Tue Jun 11, 2013 12:59 pm 
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Joined: Wed Jun 05, 2013 4:13 pm
Posts: 3
Laptop Make: Asus
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 16 Mar 2006
Date Failed: 16 May 2010
I've just called the French Dell support again today, they told me that they will come this thursday to my home and replace the motherboard of my XPS M1530 for FREE! It sounds too good to be true!

I'll let you know.


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PostPosted: Tue Jun 11, 2013 6:41 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Junkbird and welcome to my forum.

Sorry that I overlooked your initial post.

That sounds positive, though whether or not the parts that will be used will be defect free is anyone's guess.

Fingers crossed that all goes well for you. :x

I look forward to your next update.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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