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PostPosted: Thu Oct 04, 2012 9:39 pm 
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Joined: Wed Oct 03, 2012 9:53 pm
Posts: 4
Laptop Make: HP
Model: Dv6810em
Graphics Card: 8400M GS
Purchased From: High Street Store
Amount Paid: 550
Date Purchased: 01 Sep 2008
Date Failed: 01 May 2010
Hi Paul

I purchased my laptop back in september 2008. In november 2010 my laptop would boot fine but there was no video at all and the screen was all blank. I knew that there must have been an issue with the gpu or motherboard. I looked at a replacement motherboard but at the time it was going for £200. I left this until yesterday when i came across this forum.

Do you think i have an inherent defect? I emailed comet this morning upon your advice.


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PostPosted: Fri Oct 05, 2012 6:08 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Rash and welcome to my forum.

Sorry to hear that your laptop has failed.

Your laptop contains an Nvidia 8400 GPU, revision G86-730-A2 and is one of the affected GPU's.

The same GPU is also incorporated into the following laptop:-

Quote:
Dell XPS-M1530
HP DV6910EA
HP DV9850EA
HP DV9655EA
HP DV9827EM
HP DV9572EA
HP DV9646EM
HP DV9702EA
HP DV9700
HP DV9820EA
HP DV9657EM
HP DV9565EA
HP DV6599EA
HP DV6810EM
HP DV6623EM
HP DV6820EA
HP DV6855EA
HP DV6920EA

HP DV9890EA
HP DV9770EA
Samsung NP-R70A003/SUK
Samsung NP-R70A007/SUK
Samsung NP-R70A004/SUK
Samsung NP-R70T001SUK
Samsung NP-R700-AS003UK
Samsung NP-R700-AS01UK
Sony VGN-FZ18M


The above list is a tiny fraction of those that contain the exact same GPU as that which is incorporated into your laptop.

Furthermore, those that are highlighted in red have been acknowledged by the manufacturers as being either inherently defective of have had a BIOS updated released which switched the fans on continuously to try and prevent the GPU from overheating.

Whilst the majority of the other laptops in the list have not been acknowledged as being inherently defective they are still failing in large numbers.

I note that you have emailed Comet with regard to this matter. Have they responded yet?

How did you pay for the laptop? If you paid by credit card then you have extra protection.

Please let me know and I will advise further.

Any questions please let me know.

I hope the above helps.

Best wishes

Paul
The Admin Team

_________________
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=======================================================


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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Wed Oct 10, 2012 4:36 pm 
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Joined: Wed Oct 03, 2012 9:53 pm
Posts: 4
Laptop Make: HP
Model: Dv6810em
Graphics Card: 8400M GS
Purchased From: High Street Store
Amount Paid: 550
Date Purchased: 01 Sep 2008
Date Failed: 01 May 2010
Hi Paul

Comet did reply back to my email today and requested information on my purchase as they are unable to locate my details.

I have given them my credit card number so they should be able to retrieve this. The credit card I used at the time of purchase was cancelled last year. Is this a problem? What protection can the credit card offer me?


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PostPosted: Wed Oct 10, 2012 5:09 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Rash,

That is strange because Comet keep a record of all sales and this record is based on your address.

Have you moved since you originally purchased the laptop? If you have then you should give them the address that you were living at when you purchased the laptop but should inform them that you have since moved. You should then give them your new address (if this is indeed the case) so that their communications do not go to your old address.

If you can obtain a statement that details the transaction and show them a copy of this then that suffices as proof of purchase.

The protection that you have by paying by credit card is that if Comet refuse to help or offer a resolution then you can claim what is known as a Section 75 refund from the card company.

Whenever you make a purchase and pay by credit card then the card company become jointly and severally liable with the retailer when situations such as this arise.

You are protected by what is known as the Consumer Credit Act 1974 which is where the Section 75 arises.

I hope the above helps.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Wed Oct 10, 2012 7:27 pm 
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Joined: Wed Oct 03, 2012 9:53 pm
Posts: 4
Laptop Make: HP
Model: Dv6810em
Graphics Card: 8400M GS
Purchased From: High Street Store
Amount Paid: 550
Date Purchased: 01 Sep 2008
Date Failed: 01 May 2010
Thanks Paul

Yes I have since moved and provided them with up to date details.

I have since cancelled the credit card I purchased the laptop, what course of action should I take in this instance?

Should I contact the card company and refer them to Section 75 and request payment?


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PostPosted: Wed Oct 10, 2012 7:50 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Rash,

If you have moved and provided Comet with up to date details then you should explain that you have moved and should give them your old address so that they can find the transaction on their system.

The fact that you have cancelled the credit card is not a problem as the card company is still liable so don't let that bother you.

Before you contact the card company I would first give Comet your old address details so that they can attempt to find the transaction.

Whilst the card company are jointly and severally liable with Comet you should at least see if you can get Comet to acknowledge that you have indeed purchased from them.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Oct 10, 2012 7:54 pm 
Offline

Joined: Wed Oct 03, 2012 9:53 pm
Posts: 4
Laptop Make: HP
Model: Dv6810em
Graphics Card: 8400M GS
Purchased From: High Street Store
Amount Paid: 550
Date Purchased: 01 Sep 2008
Date Failed: 01 May 2010
Ok thanks Paul, I will give Comet 7 days before I issue a Letter before action. thanks


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