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 Post subject: Hp pavillion dv 6680ea
PostPosted: Mon May 14, 2012 2:01 pm 
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Joined: Mon May 14, 2012 1:15 pm
Posts: 3
Model: pavillion dv6680ea
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 800
Date Purchased: 10 Mar 2008
Date Failed: 09 May 2012
hi everyone
i have a hp pavilion dv6680ea with the nvlddmkm.sys crash and bsod errors with vertical multicoloured lines every other start up
took it to hp for repairs twice they did nothing about the problem and i had a 3 year warranty with the laptop
but on the 9/5/12 the laptop crashed and nvlddmkm.sys this time got lot worse it caused about 10 bsod everything i tried to fix it failed then i reinstalled fresh windows now the screen has smears of red dots then i installed the graphics update from hp support website this had no help in fact made it worse my warranty ran out last september
i called hp they said this model is not listed as faulty despite having the same erros and that to fix it i need to fork out £350
which is mad as i can buy a new laptop with £350!!
so please if anyone has advice or know if this model is affected help me with this
thanks in advance


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PostPosted: Mon May 14, 2012 3:10 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Trojan and welcome to our forum.

Sorry to hear that your laptop has failed.

Your laptop contains an Nvidia 8400 GPU which is one of the more prolific of the defective GPU's.

I did a quick check on the HP support site to see if I could find any further information with regard to your model of laptop.

On the 25th March 2008 HP released a BIOS update for your model of laptop. The purpose of this update, according to HP was:-

Quote:
Updates the fan-control algorithm for the system to reduce the likelihood of future system issues.


Looking further into the HP support site it also states the following:-

Quote:
“The new BIOS release for your notebook PC is preventative in nature to reduce the likelihood of future system issues. The BIOS updates the fan control algorithm of the system, and turns the fan on at low volume while your notebook PC is operational.”


This can be verified here:- http://tinyurl.com/c6dtgse

This means that as early as 25th March 2008 HP were aware of the potential for your laptop to overheat - hence the need to release a BIOS update.

Furthermore, evidence in the the public domain show that the BIOS updates were released as a result of negotiations between Nvidia and HP with regard to finding a way to circumvent the failure of the laptops.

The BIOS update was not a successful fix as it did not remove the inherent defect that was present and instead pushed laptops beyond their warranty period.

You have a very good case for a claim for a refund so that is good news.

Please could you let me know the P/N from the white label on the underside of the laptop and I will see if I can find any further information.

How did you pay for the laptop and do you still have the sales receipt?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Mon May 14, 2012 6:36 pm 
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Joined: Mon May 14, 2012 1:15 pm
Posts: 3
Model: pavillion dv6680ea
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 800
Date Purchased: 10 Mar 2008
Date Failed: 09 May 2012
Dear Paul thank you for your swift reply and help its much appreciated

i have all the documents related to this sale the receipt the confirmation email and it shows on my debit card statement i purchased through my bank via a debit card

the p/n: GZ933EA at the end of this there is #ABU so GZ933EA#ABU is the complete p/n

thanks again


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PostPosted: Mon May 14, 2012 7:29 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Trojan,

Thank you for providing that extra information. There is nothing more that can be gleaned at this stage but that is not a problem as there is sufficient information already available.

The first thing you need to do is to contact HP to file a claim. You should contact them and tell them that your laptop has failed due to what you believe to be an inherent defect with the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

You should then ask the to confirm the correct address to send legal papers. The address I have is as follows:-

Hewlett-Packard Ltd
Amen Corner
Cain Road
Bracknell
Berkshire
RG12 1HN

If you get no offer of a resolution at this stage you should thank them and should tell them that you will be in touch with their head office.

Once you have done this you should then send them a letter before action as per the advice in the step by step guide. This should be sent via recorded delivery and you should keep a copy of the letter and postal receipt.

If after seven days you have not received a response then you should proceed with an engineers report. Once you have that you should send HP a copy along with a final letter before action. If they do not capitulate after this then you will have to sue them. Don't worry though, if your laptop is indeed inherently defective, which I believe it is, then you really cannot lose.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Tue May 15, 2012 1:09 pm 
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Joined: Mon May 14, 2012 1:15 pm
Posts: 3
Model: pavillion dv6680ea
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 800
Date Purchased: 10 Mar 2008
Date Failed: 09 May 2012
Thanks for all the help
and i was just wondering is it best to contact hp via phone or email them since emails can be relied on more than word of mouth the next operator may deny ever happened?


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PostPosted: Tue May 15, 2012 1:37 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Trojan,

I agree. Try and conduct all communication via email or post so that you have a record of all that is said and done.

Please ensure that you keep copies of all emails just in case you need to rely on them later.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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