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 Post subject: Determine the problem?!
PostPosted: Tue May 01, 2012 10:43 pm 

Joined: Sun Apr 22, 2012 2:47 pm
Posts: 1
Laptop Make: HP
Model: HP Pavilion dv9700
Graphics Card: 8400M GS
Amount Paid: 1200
Hi all .. I am really exited of this site and all the help it is giving to that much people. A big THANK YOU i want to say to

That is my first topic and hopŠµfully not violating some rules :x

My lap top is HP pavilion dv9700 (dv9860es) and the serial number is cnf8214goc, the product number : fe605ea#abe.

My problem is really strange or at least i feel very confused about it. I read a lot in the past month about nvidia's problem and the possible solutions and because of that much information i am lost in determining what is the problem of my video card.

After a blue screen and system shutdown a month ago, my screen got the known lines and streaps. The strange think is that on BIOS start there is no problem, it is just when Vista's wellcome screen shows up it starts showing the issues and in minute or so crashes. After system reinstall i though it whould be OK, but not. I opened it and cleaned it up and no result. I updated the drivers (8400M GS), tried obsolete versions of them and it worked better than the newest but not like it should. Then i disabled the nvidia's driver and since than i got no problems. In fact i'm using my lap top write now.

My question is: If my GPU was dead there should not be doubt in it?Why with the generic Windows's driver a have no problems (except the low quality of the image and the impossibility of using aereo, plaing games, using Adobe AI and so on which is unacceptable of course :lol: ) ? In repair stores told me it should be replaced because it was burnt, but i doubt they even looked at it.

At first i though it was a driver problem, but now i am pretty sure it is a hardware problem. Not sure what exactly is the issue and how it can be fixed if could do so.

My lap top is more than 4 years old and i both it in Spain from a bank so i am not sure if i could get a replace or whatever.

Sincerely i think there is a tiny welding crack down there between the GPU and the motherboard and when nvidia's driver uses all the capacity of the GPU it can not stand and system crashes. When generic video driver is working probably uses minor percentage of the GPU and no
problem pops up i suppose.

But how could i know if that is true? Hope it is not, because in this case probably i should reball that chip and have no money to do that at this moment :cry: Should i get a reballing repair?

I am a freelance graphic designer and i really need a quality image on screen so please if some of you can tell me what to do i will be very grateful. Hope have been clear enough in my explanations and if not please tell me about it. Thanks for you time.

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PostPosted: Wed May 02, 2012 7:03 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Coreo and welcome to our forum.

Sorry to hear that your laptop has failed.

The problem you describe is quite common insofar as the laptop will work in what is known as "VGA Mode" but not in "SVGA Mode". In other words, the laptop will work using the standard Microsoft VGA drivers but not with the Nvidia drivers.

This means that your laptop is on the fringes of complete failure but just hasn't quite failed yet.

You have stated that you purchased the laptop from a bank. Was this purchased brand new or was it second hand?

Do you have a sales invoice for it?

How did you pay for the laptop?

Please let me know and I will advise further.

Best wishes

The Admin Team

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