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PostPosted: Tue Jan 03, 2012 4:36 pm 

Joined: Tue Jan 03, 2012 4:09 pm
Posts: 1
Laptop Make: HP
Model: HP Pavillon dv9700
Purchased From: High Street Store
Amount Paid: 499
Date Purchased: 03 Feb 2008
Date Failed: 02 Apr 2010
Hi, we bought a HP Pavillion dv9705ea in February 2008, first the lead wouldn't work so we bought a new one, then the screen white around the edges then eventually went black @ summer 2010. We took it back to PC World and the Tech guys told us it would cost over £250 to repair and advised it would be better to buy a new one. We bought a Packard Bell laptop as our daughter needed it for her studies.

I recently thought I would try to get the HP laptop repaired by an independent and was advised of the NVidia problem, then found your website. I do not want a replacement laptop as we already bought a replacement. I believe PC World must have been aware of the Nvidia problem in 2010 and that we were not fully informed and mislead into buying a new laptop when we should have been given a new one free of charge. Do you think we have a case to get a refund?

Many thanks,

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PostPosted: Tue Jan 03, 2012 6:35 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Debbie and welcome to our forum.

Sorry to hear that your laptop has failed and that you may have been misled into purchasing a replacement laptop due to the cost of the repair.

Your laptop contains an Nvidia 7150 GPU which whilst not as prolific as the Nvidia 8400 and 8600 GPU's it is still failing in large numbers.

Do you have any documentary evidence of PC World inspecting your laptop in 2010? This is important because if you can prove that you let them inspect your laptop at that date then technically that would be the date that you reported the fault and so your refund entitlement would be increased.

In the absence of that evidence then PC World may take the latest date that you contact them as being the failure date.

You should now contact PC World in order to file your claim with them.

You should tell them that your laptop failed in 2010 and was inspected by them and that you were quoted £250 to repair it. You should further tell them that you recently had the laptop inspected in order to ascertain whether or not it could be repaired and were told that it has failed due to an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from PC World and not from HP so it is entirely PC World's responsibility to resolve the situation.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

The Admin Team

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