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 Post subject: yet another hp dv 2535ea
PostPosted: Sat Nov 26, 2011 10:16 am 
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Joined: Sat Nov 26, 2011 9:56 am
Posts: 3
Laptop Make: HP
Model: dv2535 ea
Purchased From: Direct From Manufacturer
Amount Paid: 590
Date Purchased: 20 Nov 2011
Date Failed: 13 Nov 2011
Hi
Bought mine 20/11/07
failed 16/11/11 Long history off just powering off after about an hours use in the last year.
Bought online through hp direct.
Still have receipt.
s/n 2CE73523BB
p/n GJ032EA#ABU

It powers up but the screen is dead.Just before the screen died (although something is happening on the screen - its not entirely dead) it would change colour before coming up with the blue screen of death.
I cant find out what the video card is now, but it sounds the identical problem everyone else had.

Ive read about a few success stories but it seems to come with upfront costs of engineer reports and small claims court costs as well as postages incurred.
Are people really getting a worthy deal in the end after all the initial costs have beeen paid out?


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PostPosted: Sat Nov 26, 2011 11:05 am 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Raskit and welcome to our forum.

Sorry to hear that your laptop has failed.

Your laptop contains an Nvidia 8400 GPU (GPU REV G86-630-A2) which is widely reported as being defective and is failing in huge numbers.

Furthermore, on the 8th April 2008 HP released an upgrade for BIOS contained in your model laptop named F.2A. One of the “fixes/enhancements” of this upgrade is, according to the HP website, to:-

Quote:
“Turn the system fan on at the lowest speed when the notebook is powered on.”


I have tested a large number of your model of laptop and they were al found to contain the defect so there is a high probability that your laptop is indeed inherently defective.

Quote:
I've read about a few success stories but it seems to come with upfront costs of engineer reports and small claims court costs as well as postages incurred. Are people really getting a worthy deal in the end after all the initial costs have beeen paid out?


Generally members are receiving a pro-rated refund based on usage. Using the information that you have provided the minimum refund that you would be entitled to is £197.00.

As you will appreciate, this is not a lot and is not enough for you to purchase a replacement.

Whilst you will also be refunded for the cost of the report etc you have to ask whether it is worth pursuing such a small refund and it may be a better option for you to seek a repair instead.

The first thing that you will need to do is to contact HP to inform them that you believe your laptop has failed due to an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sun Nov 27, 2011 6:51 pm 
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Joined: Sat Nov 26, 2011 9:56 am
Posts: 3
Laptop Make: HP
Model: dv2535 ea
Purchased From: Direct From Manufacturer
Amount Paid: 590
Date Purchased: 20 Nov 2011
Date Failed: 13 Nov 2011
Hello Paul, thanks for all the information.
Is there any merit, in sending, in my first correspondence to HP direct (the supplier) a shortened version of the steps you lighted i the linked post.
What i mean by that is, is it worth showing my hand early,- this is what I WILL be doing to seek an agreeable resolution.
I m hoping it might just prevent alot of other too ing and froing and stupid posturing..thats all.

rasklit.


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PostPosted: Sun Nov 27, 2011 7:32 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Rasklit,

Well you could certainly do that; you could also tell them that you are more than aware of all the successful claims on this forum so you are more than confident of a success should this proceed to litigation.

HP do seem to be a little obstinate with regard to dealing with this problem so you should be prepared to have to battle a bit in order to secure your rights.

Fingers crossed for you. :x

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Fri Mar 23, 2012 8:40 pm 
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Joined: Sat Nov 26, 2011 9:56 am
Posts: 3
Laptop Make: HP
Model: dv2535 ea
Purchased From: Direct From Manufacturer
Amount Paid: 590
Date Purchased: 20 Nov 2011
Date Failed: 13 Nov 2011
Update.
Hp put up a hard fight, only offering to repair it at my cost initially.
After submitting a small claims action , I recieved letters from solicitors working on behalf of HP.
About 3 letters/email replies later, they agreed to payout the costs from the calculator on working life expectancy, plus refund all my out of pocket expenses.
This is a good outcome, very fair.
Thanks for all the advice I received on this forum, about this issue.


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PostPosted: Fri Mar 23, 2012 8:47 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Raskit,

Well done on your success. :! :! :! :!

I am really pleased that you persisted with your claim and didn't give in so all credit to you.

I wish HP would not force their customers to go down this route though. Apart from the fact that it is time consuming all it actually achieve is to alienate their customers.

I am pleased that you found my forum and that I was able to help you.

Good luck and best wishes for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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