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 Post subject: HP G6032ea died
PostPosted: Thu Oct 06, 2011 11:03 am 

Joined: Thu Oct 06, 2011 10:47 am
Posts: 1
Laptop Make: HP
Model: HP G6000/G6032ea
Graphics Card: 6100 GO
Purchased From: Direct From Manufacturer
Amount Paid: 305
Date Purchased: 21 Feb 2008
Date Failed: 05 Oct 2011
my HP laptop has finally died however all the problems mentioned have gradually happened to me in the past year or two!! I had no idea they were linked, first it was my wireless i have been using a wireless adaptor for a year or two. Then i had the screen problem where if it was plugged in it would just restart and do nothing until i took out the plug and battery, it has always been really hot and would burn my legs through my trousers. Finally this morning nothing is happening the blue light on the power switch comes on for 2 secs then goes off! I'm gutted! I went out to buy a new one but then had a look online and read the term nvidia defect, so i searched it and found this and found all my problems at once!!
Basically i just don't know what to do now. I bought from HP online have the email to prove i bought it on 21/2/2008. However i'm guessing that becasue the warranty ran out i cant do anything??
Should i just go buy a new laptop?
Thank you in advance

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 Post subject: Re: HP G6032ea died
PostPosted: Thu Oct 06, 2011 11:26 am 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jodie and welcome to our forum.

Sorry to hear that your laptop has failed.

I wouldn't worry about the warranty having expired as the warranty status is totally irrelevant when the laptop in question is inherently defective.

In such cases you have six years from the date of purchase in which to take action against the retailer.

I would now contact HP and would tell them that your laptop has failed due to what you believe to be an inherent defect in the Nvidia GPU.

They may tell you that your warranty has expired and there is nothing that they can do.

You should tell them that the warranty status is irrelevant as the Sale Of Goods Act gives you six years from the date of purchase in which to take action when the goods in question are inherently defective.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

The key to success is persistence. Stand your ground, stick to your guns and don't let them fob you off. Remember, if your laptop is indeed inherently defective then you really cannot lose.

Any questions please let me know.

Best wishes

The Admin Team

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