The Nvidia Defect Forum


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Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

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PostPosted: Sun Jun 02, 2013 11:41 am 
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Joined: Tue Mar 12, 2013 5:51 pm
Posts: 10
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8600M GS
Amount Paid: 900
Date Purchased: 10 Apr 2009
Date Failed: 12 Mar 2013
Hi Paul, thanks for your input again.
I've trying to figure out for myself what to do next and not bombard you but I'm a bit stumped.
I've been reading through the step by step guide but it doesn't seem like I can apply the same process.
In the step by step guide I'm stuck because it says refuse a repair, so I'm hoping you can advise me on what step to take next.
I have spoken to the supervisor in the call centre as you know from my previous post. it has been left at that.
What should i do next? Should I be demanding a free repair now and do this through letter??
Thanks again.


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PostPosted: Mon Jun 03, 2013 10:47 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Conecx,

Having just re-read your last post Dell have stated that the failure could not be due to the Nvidia GPU as they had used a revised GPU.

Would you be able to take a photo of the new GPU and post a copy here so I can take a look at it and determine whether or not it is indeed a "newly revised GPU" or just another defective one?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

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PostPosted: Mon Jun 10, 2013 3:30 pm 
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Joined: Tue Mar 12, 2013 5:51 pm
Posts: 10
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8600M GS
Amount Paid: 900
Date Purchased: 10 Apr 2009
Date Failed: 12 Mar 2013
Here is the photo of the GPU.
thanks again.



http://s1298.photobucket.com/user/conec ... sort=3&o=0


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PostPosted: Mon Jun 10, 2013 8:53 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello,

Well, it is easy to see that the GPU in that photo was manufactured in week 9 of 2008, which means that it is highly likely to be also inherently defective.

This can be evidenced by the code "0809A2" printed in the top right hand corner of the chip.

Also, the code ending in ".00W" should end with an R instead of a W.

Finally, I have checked some of the images of other laptops that I have inspected that were the same model as yours and all the codes on the GPU in your laptop are the same as those in the laptops I inspected.

In other words the GPU in your laptop is more likely than not to be inherently defective.

I would advise that you download a program called Furmark, which is a GPU stress testing program and also a program called GPU-Z, which is a temperature monitoring program.

Run both the above and see that temperature your laptop reaches under load then please pop back here and let me know and I will advise further.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Mon Jun 10, 2013 10:04 pm 
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Joined: Tue Mar 12, 2013 5:51 pm
Posts: 10
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8600M GS
Amount Paid: 900
Date Purchased: 10 Apr 2009
Date Failed: 12 Mar 2013
Hi, unfortunately my laptop won't turn on anymore.
The laptop does get extremely hot.


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PostPosted: Tue Jun 11, 2013 6:49 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Conecx,

Have you obtained an engineers report yet and if so what were the contents?

At this stage, as Dell are playing hard ball, you will need to submit evidence that the failure of your laptop is directly linked to the Nvidia defect.

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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