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 Post subject: dv9565ea - sizzlin'!!
PostPosted: Mon Sep 05, 2011 8:44 am 
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Joined: Tue Aug 23, 2011 9:41 pm
Posts: 4
Laptop Make: HP
Model: dv9565ea
Graphics Card: 7600 GO
Purchased From: Direct From Manufacturer
Amount Paid: 700
Date Purchased: 05 Oct 2007
Date Failed: 13 Aug 2011
Hi,

Stumbled upon this website after trying to research why my local laptop repair shop instantly said it was a gpu problem when i mentioned the above model of hp laptop was getting very hot.

Since then (3weeks ago) I have done further reading including the lawsuit that happened in the States. It is highly disappointing that in the UK nothing (thus far) seems to have happened or gained enough momentum.

Lets all flood Watchdog who surely can help if enough of us write in.

I bought mine in October 2007. In 2009 Spring it was getting very very hot. Did not know what to do/what was causing it so I put a cd under it to give it extra space between the table and itself. Although still hot it didnt cause graphics issues till 3 weeks ago when the screen went very strange. Only way I can get into it is via safemode networking.

I contacted the email address of the ceo - got a sarky call back from some woman who was completley uninterested in anything i had to say and kept bleating on about it being out of warranty.

As I paid for it via credit card, is there anything else i can do? Thanks everyone.

I had my 27" imac delivered last Thursday and i shall never ever go back to a windows pc after all these problems with my laptop. It was very expensive but from what i have understood it will give me years of trouble free joy.


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PostPosted: Mon Sep 05, 2011 10:58 am 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Faihateshp and welcome to our forum.

Sorry to hear that your laptop has failed.

The fact that you paid by credit card is excellent news because if you are unable to reach a resolution with the retailer then you can pursue the card company for a "Section 75 Refund".

Apart from the fact that your laptop is getting hot, what other problems are you experiencing?

Are you having any other problems apart from overheating?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Mon Sep 05, 2011 2:50 pm 
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Joined: Tue Aug 23, 2011 9:41 pm
Posts: 4
Laptop Make: HP
Model: dv9565ea
Graphics Card: 7600 GO
Purchased From: Direct From Manufacturer
Amount Paid: 700
Date Purchased: 05 Oct 2007
Date Failed: 13 Aug 2011
Well, due to the heat the computer/screen will crash upon getting to th deskptop from a fresh restart. Therefore it is unusable. I managed to get it into safemode networking but it looks terrible and is very difficult to use hence i just decided to get the imac. I have already contacted nationwide about section 75 who have sent me the form but i do not know what exactly would be best to put or what evidence i should provide as evidence.

Any help much appreciated. Thanks Paul.


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PostPosted: Mon Sep 05, 2011 7:08 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Faihateshp,

Sorry to say this but just because your laptop is crashing and getting hot does not necessarily mean that this is in any way connected to the defect.

Have you tried to perform a system restore or reloading Windows?

When you say that the screen looks terrible in Safe Mode is this because the fonts and icons are bigger or is it because there is some other form of corruption on the screen?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Mon Sep 05, 2011 8:54 pm 
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Joined: Tue Aug 23, 2011 9:41 pm
Posts: 4
Laptop Make: HP
Model: dv9565ea
Graphics Card: 7600 GO
Purchased From: Direct From Manufacturer
Amount Paid: 700
Date Purchased: 05 Oct 2007
Date Failed: 13 Aug 2011
hi Paul,

Yes in safe mode its due to the bigger icons etc that i referred to the screen looking bad.

I have done system restore without success. Then I reloaded windows from scratch but no joy. As I said I initially referred
the matter to a local repair shop who upon hearing the systems and model number was almost certain (his words) that it is the
faulty gpu's in many of such machines.

When the problem first happened, the screen went from being perfectly fine to suddenly going very fuzzy/strange lines and the general colour was bluey/purpely. Quite psychedelic
.
It really surprised me that suddenly this happened. I thought restarting the system would clear it, but the problem persisted. Then I was getting messages of their being a fault (sorry i can't remember exactly what is said) and it offered to do a system restore which I agreed to. When that didn't work i thought i should do a complete fresh install but still no good. When its cool enough (i.e. after being switched off for a day or 2) it starts up perfect, but the fan starts spinning really loudly, nd as soon as it loads onto the desktop the screen does the strange colour/lines/crashing thing and then it just hangs. I hope this answers your question but please ask me anything else and I will be only too glad to reply.

I will be happy to try anything else in case there are other diagnostics that i can try. After all you have much more significant experience than I.

Thanks again,
Fai


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PostPosted: Mon Sep 05, 2011 10:33 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Faihateshp,

From what you have said I would now say that it is highly likely that your laptop is indeed inherently defective.

The fact that the Nvidia drivers will not load is classic when such failure occurs. I just didn't want to state initially that your laptop was defective until I was sure.

You should now contact the retailer from whom you purchased the laptop and should tell them that your laptop has failed due to what you believe to be an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

See what they say. If they say they will inspect it for a fee you should refuse and say that due to the "reverse burden of proof" then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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