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PostPosted: Sun May 22, 2011 7:52 am 
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Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Hello Paul
Thanks for your reply, I thought £200 was measly, and the £385 suggested using the fomula is fairer

As the offer was made by my credit card company under section 75 would the above formula still apply, I am hoping I am entitled to the full cost of the laptop?

Thanks
regards
Jaljo.


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PostPosted: Sun May 22, 2011 10:13 am 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jaljo,

Yes, even if your claim is made under Section 75 then the formula would still apply.

You probably will not get the full cost of the laptop back so you should push for as much as possible.

Fingers crossed for you. :x

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sun May 22, 2011 1:10 pm 
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Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Thanks Paul

Will keep you posted

Regards
Jaljo


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PostPosted: Mon Jun 06, 2011 10:59 am 
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Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Hello

Here is my promised update

Success, I am over the moon :! :! :!

Refund under Section 75

My Dell Vostro 1710 laptop purchased from Dell in June 2008, failed January 2011 with screen display problems. I contacted Dell, who said they would repair anything needed and would only charge, I think it was £150, and I would likely lose my data. Horrified at the cost and the thought of data loss I sent my laptop for diagnostic test to private company, who established that the graphics card was faulty. Whilst waiting for them to get back to me, and having the part number I searched the internet for likely cost which was around £350, so I asked for a report, By this time I knew I had a Nvidia graphics card, and soon learned some cards had a defect. After more reading found this forum, thank you Paul, and then realised the extent of the defect, and I had one of the defective cards in my laptop.

I wrote by recorded delivery letter to Dell at Bracknell, was telephoned by Dell India, I then wrote to Dell CEO, again India contacted me. Fortunately for me I couldn't understand the accent, so asked that all correspondence be via email. Got the usual offer of a repair, no guarantees - didn't refuse, left it open ended, was considering my options whether to go to the Small Claims Court.

As laptop was purchased by Credit Card, I decided to try for a refund under Section 75 and wrote by recorded delivery letter to credit card company , enclosing copies of letter, emails and report. unfortunately didn't receive a reply. Royal Mail track and trace showed letter was not delivered. Wrote again to credit card company, reply said we appeared to have a claim, they offered £200. The laptop cost £549 plus £60 for the report. Wrote back declining their offer, 10 days later they telephoned and after some negotiation offered £430, which was accepted.

I reckon that was a good result. :D I may have got more had I gone to Court, but given the credit card offer, it wasn't worth the hassle, and I may have been awarded less.

For others trying to make headway, don't give up, even though the world seems against you, take stock of the avenues open to you, and carry on. Use the links on this forum and read what others have done and said. Introduce yourselves and ask your questions. It is daunting at first, but well worth it.

Last but not least, - a huge THANK YOU to Paul and the Lapcure team for setting up this forum, and for help, guidance and patience answering my questions,

Good luck and thanks again.

Regards
Jaljo


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PostPosted: Mon Jun 06, 2011 7:43 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jaljo,

Well done on your success :! :! :! :!

As you posted this in the Success Stories section of this forum I have answered you fully there.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sat Jun 18, 2011 7:48 pm 
Offline

Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Hello

After my success with help from this great list, I have now bought a new laptop. :D

I now need to dispose of my Dell Vostro 1710 laptop, I had thought of Ebay but decided against it, I wouldn't want to risk it being repaired and offered for sale to some unsuspecting person.

I wondered Paul if your company or someone else you could recommend may be interested in buying it for spares. The hard drive has been removed, and the laptop is in very good condition, I have used an external keyboard and mouse so there has been little wear.

There has been lots of successes on the forum lately - well done to those people

Kind regards
Jaljo.


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PostPosted: Sat Jun 18, 2011 8:04 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jaljo,

Well done again on your success and new laptop. :! :! :! :!

I have sent you an email with regard to your laptop.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Mon Nov 21, 2011 3:06 pm 
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Joined: Tue Nov 01, 2011 9:29 pm
Posts: 1
Location: UK
Laptop Make: Dell
Model: Vostro 1710
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 586
Date Purchased: 24 Jun 2008
Date Failed: 17 Oct 2011
I purchased a Dell 1710 laptop direct from Dell UK on 24th June 2008, which had a 256 MB NVIDIA GeForce 8600M GS Video Card installed. Since new, the screen has had an intermittent flicker which would last seconds then rectify itself. On the 17th October 2011 the screen flickered then went blank permanently, rendering my computer unusable. All tests and checks indicate that the NVIDIA Video Card the fault. Luckily my research led me to this forum and was pleased to know I was not alone. I then set about writing to Dell after reading member posts, which gave me valuable information on how to approach the manufacturer. I have also spoken to Paul, who gave me some important insight on how Dell has treated previous successful! nvidiadefect.com members . On 2nd Nov 2011 I drafted a letter to Dell UK, stating the problem and asking for a full refund, and to date I have had no response. I am about to mail them another letter, re-stating my demand and will continue to do so until I get an acceptable resolution, even if it means going to court. Will keep you up to date with how Dell UK deal with my case.


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PostPosted: Mon Nov 21, 2011 6:31 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Roogomez and welcome to our forum.

Sorry to hear that your laptop has failed.

When you sent your letter did you send it via recorded delivery?

Was the initial letter a "letter before action?"

If you have not sent them a letter before action yet then that should be your next move.

You should send this via recorded delivery and should keep a copy of the letter and postal receipt.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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