The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




It is currently Tue Oct 16, 2018 1:28 pm

All times are UTC




Bookmark and Share



Click here to view the CEO of Nvidia admit to the defect in their GPU's.


The truth cannot stay buried forever!


Click here to instantly calculate the minimum refund you would be entitled to.


*NEW* Help For Retailers - Does The Customer Have Rights?


Note to Manufacturers And Retailers - The Truth Will Set You Free!



Ucan Reuse IT - www.ucanreuseit.co.uk






Post new topic Reply to topic  [ 19 posts ]  Go to page 1, 2  Next
{ VISITS } Views: 13480  Favorites Favorites: 0  Followers Followers: 1 
Followers: jaljo
Author Message
 Post subject: Dell Vostro 1710 laptop.
PostPosted: Sun Apr 03, 2011 8:03 pm 
Offline

Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Hello, Not sure how to post this, I am new to your forum, which I only discovered 2 days ago and learned about the Nvidia defect
I have a Vostro 1710 laptop with Nvidia GeForce 8600M GT which I think is one of the defective ones.
Already had a diagnostic test done which states "Graphics on board is faulty need new board" am awaiting the report.
Vostro purchased direct from Dell, intend to write to them - am I on the right lines?

Well done the person who just won against dell posting.php?mode=post&f=37#

Regards
jaljo posting.php?mode=post&f=37#


Share on FacebookShare on TwitterShare on DiggShare on MySpace
Top
 Profile  
Reply with quote  
PostPosted: Sun Apr 03, 2011 8:22 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jaljo and welcome to our forum.

Sorry to hear that your laptop has failed.

The good news is the Dell have already acknowledged that your laptop is inherently defective and that can be verified here:- http://nvidiasettlement.com/pdfs/NVF_NOT.pdf

If you already have a report then great, when you contact Dell you should tell them that you already have positive verification that your laptop is inherently defective.

Don't let them fob you off with a free repair. Unless they can provide a written guarantee that the replacement will be free from the defect then you should reject any offer of a repair.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Mon Apr 04, 2011 9:40 am 
Offline

Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Hello Paul, thanks for your reply and links. Will let you know how I get on. regards
Jaljo


Top
 Profile  
Reply with quote  
PostPosted: Mon Apr 18, 2011 6:12 pm 
Offline

Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
jaljo wrote:
Hello Paul, thanks for your reply and links. Will let you know how I get on. regards
Jaljo
Hello

Written letter to Dell at Bracknell, was then contacted by Dell India, I asked that we correspond by email, I asked for 6 questions (in black ink) to be clarified, the answers I received should be in blue. I have posted the message below. I would appreciate your comments. Thanks Jaljo.

Prior to your email, in your telephone conversation you mentioned you were prepared to repair my laptop with a reworked motherboard. However before I could consider a repair the following points need clarification.

1. What is a reworked motherboard? A reworked motherboard would mean that the motherboard has been refurbished to take care of the inherent NVidia graphics chipset problem. There are no new motherboards being made for the reason that the Vostro 1710 is no longer manufactured by Dell.

2. What GPU would be used, would this be new or reworked? The GPU is redesigned to eliminate the overheating. Along with the motherboard the heat-sink and fan assembly would also be replaced to ensure that system works as designed

3. What will be the identification number of the GPU to be used? The GPU would remain the same as the original.

4. Confirm that the replacement parts will not also be inherently defective? The replacement parts will not be inherently defective.

5. Will any of my data be lost? The replacement of the motherboard, heat-sink and fan assembly will not affect the data on your computer.

6. If I accept the repair which has a 90 day guarantee, and if after the 90 days the motherboard fails again, what would Dell do about it? As stated in our telephonic conversation the warranty for the repair is for 90 days. However if there is a fault reported and the fault is due to a malfunctioning GPU then Dell would look at a repair at no cost to you. However if the fault is not related to a malfunctioning GPU but requires a part replacement that can include the motherboard and this occurs after the 90 day warranty period, Dell would repair the system but at cost.


Top
 Profile  
Reply with quote  
PostPosted: Mon Apr 18, 2011 8:52 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jaljo,

Did you notice the glaring error in their reply?

At question 2 when asked if the GPU would be new or reworked they replied by saying that the GPU to be used would be a redesigned one to eliminate overheating.

At question 3 when asked for the identification number they replied by saying that the GPU will be the same as the original.

So, no redesigned GPU then, just more of the same potentially inherently defective GPU's.

I would ask them for a written guarantee stating that the part that they will be using will be free from the Nvidia defect. If they refuse to give you the written guarantee then you should refuse their offer of a repair and should proceed to the next stage in the step by step guide.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Apr 20, 2011 1:11 pm 
Offline

Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Lapcure wrote:
Hello Jaljo,

Did you notice the glaring error in their reply?

At question 2 when asked if the GPU would be new or reworked they replied by saying that the GPU to be used would be a redesigned one to eliminate overheating.

At question 3 when asked for the identification number they replied by saying that the GPU will be the same as the original.

So, no redesigned GPU then, just more of the same potentially inherently defective GPU's.

I would ask them for a written guarantee stating that the part that they will be using will be free from the Nvidia defect. If they refuse to give you the written guarantee then you should refuse their offer of a repair and should proceed to the next stage in the step by step guide.

What do you think?

Best wishes

Paul
The Admin Team
Hello Paul
Thanks for your reply, and explaining to me just what was meant. I am nervous of accepting this repair, will consider what to do next, will keep you informed.
Regards
Jaljo.


Top
 Profile  
Reply with quote  
PostPosted: Sat May 21, 2011 11:14 am 
Offline

Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Hello

I have a couple of questions I would like help with please if possible.

If I was to claim on Section 75 of the Consumer Credit Act, would I be entitled to the full replacement cost of my laptop, or would this be calculated on a pro rata basis?

Would I be entitled to claim for Consequential Losses, example cost of Report?

If I need to take Legal Advice would this be claimable?

Thanks

Regards
Jaljo.


Top
 Profile  
Reply with quote  
PostPosted: Sat May 21, 2011 1:43 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jaljo,

If you were to claim a Section 75 refund then the card company "could" refund on a pro-rata basis. Some card companies have refunded the purchase price in full whist others have offered a reduce refund.

I am guessing that the card companies that are offering a full refund are doing so on a "gesture of goodwill" basis.

You would indeed be able to claim back all consequential losses including the cost of the engineers report.

Legal advice would not be recoverable as you are supposed to mitigate your losses and there is plenty of free legal advice available.

In fact, if you have a home insurance policy then the chances are you are eligible for free legal support. This will allow you to involve a solicitor at no cost to yourself.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Sat May 21, 2011 2:38 pm 
Offline

Joined: Sun Apr 03, 2011 7:34 pm
Posts: 15
Laptop Make: Dell
Model: Vostro 1710
Graphics Card 8600M GT
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Date Purchased: 13 Jun 2008
Date Failed: 15 Jan 2011
Hello Paul

Thanks for your reply

Does £200 seem a fair settlement for a laptop costing £549 plus Engineers Report costing £60 - total £600, which was a little over 2 and half years old when it failed?

Is there some formula for calculating "a reasonable settlement"?

Regards
Jaljo.


Top
 Profile  
Reply with quote  
PostPosted: Sat May 21, 2011 7:57 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jaljo,

In order to calculate what is a fair refund there is a formula that you can use which is as follows:

1) You paid £549 for the laptop
2) A laptop should last as long as the Statute Of Limitations which is six years = 72 months
3) £549 / 72 = £7.62 (This is the monthly rate)
4) You had 2.5 years of usage of the laptop = 30 moths
5) 72 - 30 = 42 months (This is the unused usage)
6) £7.62 * 42 = £320.25

So, the minimum they should be offering you as a refund is £320.25. IF you add on to that the cost of the engineers report (£65) then the total refund should be £385.25.

Therefore to answer your question no, £200 is not a fair settlement and should be rejected.

You should tell the retailer the above formula and should inform them that this is the same formula that is used by other retailers and the courts.

Stick to your guns and be persistent and please don't let them try and fob you off with such a measly amount.

I hope the above helps.

Any questions then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 19 posts ]  Go to page 1, 2  Next

All times are UTC


Who is online?

Users browsing this forum: Bing [Bot] and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron


Find Last Minute eBay Bargains



Find eBay Misspellings & Save!






Ebuyer CCL Sony DSG Retail Faulty Independent Currys Problems Hot Overheating PC World Wireless 8600 Dixons Help Advice DV2630 Engineers Report SOGA DV9000 Statutory Rights DV6000 Compaq Ares GP2W Report Repair Refund Replacement Comet Rework Faulty Letter XPS1330 8400 Test Evidence section Proof Staples Template Information GPUPackard Bell Motherboard Graphics CostHP Burden Battery Head OfficeSmall Claims FixDell







Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group





phpBB SEO








The views and opinions expressed within this site are those of the specified authors and do not necessarily reflect the views of Nvidiadefect.com.

The Nvidia Defect, Defective Nvidia, HP Nvidia Defect, Failed Nvidia, Nvidia Problems

HP laptop problems - HP laptop display problems - HP laptop hot/overheating - HP laptop lost wireless - HP laptop can't detect wireless card - Video Problems - Black screen - Distorted video - No Display



Have you got a problem with a post on this forum? Then please email [email protected]


Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



Trademark Notice:- All trademarks mentioned on this site are mentioned solely for informational and product identification purposes. All trademarks are the property of their respective owners.


Sitemap