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PostPosted: Mon Feb 28, 2011 8:36 pm 
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Joined: Mon Feb 28, 2011 8:08 pm
Posts: 3
Laptop Make: HP
Model: dv9000
Graphics Card: 7400
Purchased From: Direct From Manufacturer
Amount Paid: 2061
Date Purchased: 04 May 2007
Date Failed: 10 Nov 2010
Hello folks,

I have a DV9000 I purchased in April 2007. This laptop has been acting up for awhile, overheating and the like, until one day the display just went out. After several days of trying to diagnose the problem, I stumbled across the website http://www.hplies.com.

The problem discussed at that website is exactly what I was experiencing. Actually, I was trying to find them again as they had a great deal of info as regards suing HP in the states. There is still a website by that name, but it is some advertising place holder type website.

I did call up HP and discuss the problem, I was offered a $400.00 repair. I refused and after hanging up with the tech guy, I jotted down the details. That was November 15, 2010.

Now, I finally have time to pursue this, as it looks like I will be filing in small claims court in the U.S.

I have about $2000.00 into this thing, and I am thinking I will be suing for the whole amount. As far as I can tell, HP knew about the problem and just took a passive approach.

Anyhow, my question is: are people finding it makes a difference as far as compensation if they already bought a new laptop? For example, this laptop cost 2K at the time I bought it. Say the replacement cost $600.00. Is the cost of of the replacement laptop being discussed in the negotiations? Or do you find that these are separate issues.

I haven't bought a replacement yet, but I may before I file - but it won't be an HP.

The reason I am asking is I would prefer the cash. I don't really want another HP. I also don't see the need to palaver any further with HP. From what I can tell, HP will jerk me around until there is actually a court notification.

I will be filing pretty soon and I am curious as to how folks were getting compensated.

Thanks.


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PostPosted: Mon Feb 28, 2011 8:54 pm 
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Joined: Mon Feb 28, 2011 8:08 pm
Posts: 3
Laptop Make: HP
Model: dv9000
Graphics Card: 7400
Purchased From: Direct From Manufacturer
Amount Paid: 2061
Date Purchased: 04 May 2007
Date Failed: 10 Nov 2010
Oh, I forgot to mention that I can only get this laptop to run in "safe" mode. It simply won't start in full Windows Vista.


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PostPosted: Mon Feb 28, 2011 10:54 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Bill and welcome to our forum.

Sorry to hear that your laptop has failed.

I am really pleased that you plan to sue HP in the States. Unfortunately litigation seems to be the only language that HP understand.

There have been many, many people in the States who have successfully sued HP so it is achievable.

As you have already purchased a replacement laptop then only a refund will be acceptable and like you say, HP will probably jerk you around until they receive the court documents then they will sit up and take notice.

But time is of the essence and you cannot wait around for HP to get their heads out of the sand so you had no option but to purchase a replacement.

Don't worry Bill, sue HP and a refund is what you will achieve.

It may not be a full refund as you have to take into account the usage that you have had, but nonetheless a refund it will be.

Good luck in your battle with HP and please keep us updated on how you get on as it will give others in your position the inspiration to take on HP.

Best wishes

Paul
The Admin Team

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PostPosted: Tue Mar 01, 2011 4:07 am 
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Joined: Mon Feb 28, 2011 8:08 pm
Posts: 3
Laptop Make: HP
Model: dv9000
Graphics Card: 7400
Purchased From: Direct From Manufacturer
Amount Paid: 2061
Date Purchased: 04 May 2007
Date Failed: 10 Nov 2010
Hello Paul,

Thank you for the gracious welcome.

I have obtained my paperwork from the court, and now I have to construct a case that will "stand up", as they say.

I noticed you had the Nvidia class action suit posted to use in court, so that will be a big help.

I must look around the site here and see what else I can use to bolster my case.

I am thinking less words are better in laying out the claim, sort of a distillation.

I will keep you abreast of the situation, as perhaps it will help other HP owners.

I'll be in touch.

Bill


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PostPosted: Tue Nov 15, 2011 4:29 pm 
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Joined: Mon Nov 07, 2011 7:31 pm
Posts: 3
Laptop Make: HP
Model: DV9700
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 1500
Date Purchased: 20 May 2008
Date Failed: 04 Nov 2011
Bill F., Bill F., Bill F.,


Hello,

I´m also on the same problem with my 2 hp. I´ve decided to file in samll claims court. Can yuo please share your case. maybe it can help me.
I will appreciate any help... I´m very worrried between bot computer it adds up to $3,700

Thanks


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