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PostPosted: Wed May 16, 2012 11:34 am 
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Joined: Tue Feb 08, 2011 4:50 pm
Posts: 12
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 1430
Date Purchased: 12 Feb 2008
Date Failed: 17 Jan 2011
Just have a quick question, I’m doing a bit of research and getting a document together for the small claims application (requested by small claims officer) and I’m finding that Nvidia supposedly fixed the problem in newer chips, by replacing the underfill to the chips and changing the bumps on the die. see

http://www.theinquirer.net/inquirer/new ... ngineering

(Part 2 of 3 articles) as they have changed their desktop chips,

http://www.theinquirer.net/inquirer/new ... g86-reason

So I want to confirm if this is true and if there are revised G86 mobile chipsets as I can’t find anything on them and if they work?

It’s just I’m trying to show that the laptop cannot be repaired or to see if there are defective free chips that will work with my system. It’s just to rule out or in that possibility if it comes to it in court, but I will only accept it if they can guarantee it, but from the articles listed the newer defective free desktop chips didn’t have a lot of testing on them and are not recommended.

Thanks again for any advice


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PostPosted: Wed May 16, 2012 4:54 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Marty,

There are some revised GPU's around which have a lot number ending in `R' - though I have yet to see one.

Furthermore, these are not already integrated onto mainboards and so would need to be affixed post manufacture. This would mean re-balling the GPU onto a mainboard after removing the old GPU.

The important thing though is whether or not Dell are prepared to give a written guarantee stating that the mainboard to be used will be free from the inherent defect.

It is all well and good them stating that they have a GPU which does not have the defect but this needs to be backed up in writing. I know of a large number of consumers who have requested such a written guarantee from Dell and all were refused such a request.

Why are Dell unable to confirm in writing that the part will be free from the defect?

I cannot answer that question but in the absence of such a guarantee then any offer of a repair should be rejected on the basis that Dell cannot provide evidence that the repair will be of a satisfactory quality or long lasting and durable.

Did you ask Dell to confirm the part number of the mainboard that they intend to use? We would be able to confirm that status of the board if they have.

So to be honest, it is irrelevant as to whether or not Nvidia have produced newer GPU's as there is no evidence that the mainboard to be used will contain one of these GPU's.

Please let me know about the part number and I will advise further.

Best wishes

Paul
The Admin Team

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PostPosted: Tue Jun 11, 2013 3:41 pm 
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Joined: Tue Feb 08, 2011 4:50 pm
Posts: 12
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8600M GS
Purchased From: Direct From Manufacturer
Amount Paid: 1430
Date Purchased: 12 Feb 2008
Date Failed: 17 Jan 2011
Well been a while but I thought id update this thread.

Good news, very good news, as of 2 months ago, after a problem with letters getting lost in the post, Dell have given me a cheque to the value of €900 :! :! :! :! :! :! , the refund was calculated on the basis I had the laptop for 3 out of a possible 6 years and then all my court fees, engineer reports as well as any software licenses that were on the laptop such as anti-virus.

I did not go to the courts as the offer was reasonable (even though they made a previous offer that was ridiculously low and did'nt even cover court fees and lot), although it was an uphill drawn out battle, partly my own fault for not being quicker with responses. Other people in Ireland may wish to go all the way but at the time, I needed the money so it was another reason I settled.

Dell were quick to settle and indeed it was the quickest part of the claims, so credit to them there compared to other manufacturers considering I got the cheque a week after i settled! So fair play lads!! For anyone else I would advise you to try and respond quickly unlike me and it will make the process easier and quicker but be careful on your wording as I'm sure every word will be scrutinised.

I would like to thank Paul and all the Admin team here, there is not many people out there who, without hesitating, would help so many people every day fight a wrong. My thanks to you guys, keep it up, you've no Idea the difference your making especially in though times like this. The refund I got was very welcome! I wish you the very best for the future and to everyone else keep fighting the battle no matter now bloody it gets, cause the war is far from over!


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PostPosted: Tue Jun 11, 2013 6:30 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Marty,

Well done on your very positive resolution. :! :! :! :!

I am really pleased that you managed to reach a resolution without the need to proceed to litigation.

I am also pleased that you received a refund of the software licences that you had. That is not something that has happened in the past so it is great news that Dell recognised and accepted such a loss.

Thank you very much for the kind words in your post, it is much appreciated and I am glad that you found my forum and that I was able to help you.

The only problem you have now is what to spend all the cash on. :)

Well done again Marty. :! :! :! :!

Good luck and best wishes for the future

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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