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Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

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laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




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PostPosted: Mon Jun 22, 2009 8:18 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
I have been asked by a number of people for a template letter to send to the retailers Head Office prior to commencement of legal proceedings.

The letter is in PDF format (Adobe Reader) and is available here. (right click on the word here and select save as)

You should copy and paste the document into your word processor and change the relevant details.

I know the letter may sound harsh, but if the retailer doesn't believe you are serious in taking legal action then you may not get a positive response.

You can, of course, modify the letter if you like.

Best wishes.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Tue Jun 30, 2009 2:06 pm 
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Joined: Tue Jun 30, 2009 2:01 pm
Posts: 6
Laptop Make: HP
Model: dv2699ea
Graphics Card: 7400
Purchased From: Website Sale
Amount Paid: 829
Date Purchased: 24 Nov 2007
Date Failed: 02 Apr 2009
Paul, my Hp hasn't failed yet, but has become unbearingly hot to use.
It is always in the high 80's low 90's.
What do you think my chances are to try and take them to court now instead of waiting for it to fail?

Thanks.


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PostPosted: Tue Jun 30, 2009 8:13 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
bizkuitu wrote:
Paul, my Hp hasn't failed yet, but has become unbearingly hot to use.
It is always in the high 80's low 90's.
What do you think my chances are to try and take them to court now instead of waiting for it to fail?

Thanks.


Hello there,

Firstly, which version of the Nvidia chip do you have.

A lot depends on this.

Please let me know and I will help further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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 Post subject: GPU type
PostPosted: Wed Jul 01, 2009 11:05 am 
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Joined: Tue Jun 30, 2009 2:01 pm
Posts: 6
Laptop Make: HP
Model: dv2699ea
Graphics Card: 7400
Purchased From: Website Sale
Amount Paid: 829
Date Purchased: 24 Nov 2007
Date Failed: 02 Apr 2009
My HP runs an 8400M GS.
I read most of the information about the defect on here and on here and on hplies.com.
I already wrote to Laskys.com and they replied that I should contact HP on the matter.
Even though on my profile it is stated that it failed already, in reality it hasn't.
I'm not a gamer, just use the laptop for surfing and video/audio play.

I just dread the thought of it failing at the most unfortunate time. If it were something random, that would be fine, but it annoys me that I have to live with a defective machine that can fail at any time. It is also very uncomfortable to use as it gets very hot. Just by browsing it reaches mid 80's and by watching some videos goes into the 90's.

Do I need some sort of engineers report? Even if it hasn't failed? Should I try to get something in writing from HP saying they refuse to repair it? I know from some of my law studies that the courts would like to see some effort in resolving the matter before coming to court.

I would like to make them repair it or take them to court asap, but what steps do you suggest taking?

Thanks for the advice.


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 Post subject: Re: GPU type
PostPosted: Wed Jul 01, 2009 7:40 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
bizkuitu wrote:
My HP runs an 8400M GS.
I read most of the information about the defect on here and on here and on hplies.com.
I already wrote to Laskys.com and they replied that I should contact HP on the matter.
Even though on my profile it is stated that it failed already, in reality it hasn't.
I'm not a gamer, just use the laptop for surfing and video/audio play.

I just dread the thought of it failing at the most unfortunate time. If it were something random, that would be fine, but it annoys me that I have to live with a defective machine that can fail at any time. It is also very uncomfortable to use as it gets very hot. Just by browsing it reaches mid 80's and by watching some videos goes into the 90's.

Do I need some sort of engineers report? Even if it hasn't failed? Should I try to get something in writing from HP saying they refuse to repair it? I know from some of my law studies that the courts would like to see some effort in resolving the matter before coming to court.

I would like to make them repair it or take them to court asap, but what steps do you suggest taking?

Thanks for the advice.



Hello and thanks for the post.

Ok, here's what I would do.

Firstly, Laksys.com, the retailer where you purchased the laptop is the one responsible.

You have NO contract with HP and so cannot force them to do anything.

What you can do however is to contact Laksys.com and tell them of the problems with the Nvidia 8400M chipset.

If you get no luck on the phone make a note of the date/time/person you spoke to and make a note of it.

Next, send a letter to the Head Office of Laksys.com and repeat your concerns about your laptop.

Tell them that your laptop is reaching unacceptable temperatures and that you feel there is a health and safety issue (194 fahrenheit) and that you cannot use it as a portable appliance due to these temperatures.

There is a wealth of information here which you can print and send with your letter.

There is no point in getting an engineers report on your laptop as it is not faulty so would not actually prove anything other than your laptop has one of these potentially defective GPU's.

What you could do, however, is to get a letter from a repair company to state that your laptop contains one of the defective GPU's and could potentially fail at any time. It should also state the potential health and safety risks associated with laptops running at these temperatures .

You should send that with any evidence that you find on our site to Laksys.com's Head Office.

To be really honest though, until the laptop fails I cannot see that there is a lot you can do as Laksys could argue that your chip may not fail like the others have..

I would threaten to pursue this legall though as they may just buckle and resolve this.

I am not a lawyer and so cannot advise you fully in a legal capacity, for that you should seek proper legal advice.

I just hope that the information that we provide within this forum brings you a successful resolution.

Please let me know how you get on.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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 Post subject: Re: GPU type
PostPosted: Fri Jul 03, 2009 7:41 pm 
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Joined: Tue Jun 30, 2009 2:01 pm
Posts: 6
Laptop Make: HP
Model: dv2699ea
Graphics Card: 7400
Purchased From: Website Sale
Amount Paid: 829
Date Purchased: 24 Nov 2007
Date Failed: 02 Apr 2009
Lapcure wrote:
bizkuitu wrote:
My HP runs an 8400M GS.
I read most of the information about the defect on here and on here and on hplies.com.
I already wrote to Laskys.com and they replied that I should contact HP on the matter.
Even though on my profile it is stated that it failed already, in reality it hasn't.
I'm not a gamer, just use the laptop for surfing and video/audio play.

I just dread the thought of it failing at the most unfortunate time. If it were something random, that would be fine, but it annoys me that I have to live with a defective machine that can fail at any time. It is also very uncomfortable to use as it gets very hot. Just by browsing it reaches mid 80's and by watching some videos goes into the 90's.

Do I need some sort of engineers report? Even if it hasn't failed? Should I try to get something in writing from HP saying they refuse to repair it? I know from some of my law studies that the courts would like to see some effort in resolving the matter before coming to court.

I would like to make them repair it or take them to court asap, but what steps do you suggest taking?

Thanks for the advice.



Hello and thanks for the post.

Ok, here's what I would do.

Firstly, Laksys.com, the retailer where you purchased the laptop is the one responsible.

You have NO contract with HP and so cannot force them to do anything.

What you can do however is to contact Laksys.com and tell them of the problems with the Nvidia 8400M chipset.

If you get no luck on the phone make a note of the date/time/person you spoke to and make a note of it.

Next, send a letter to the Head Office of Laksys.com and repeat your concerns about your laptop.

Tell them that your laptop is reaching unacceptable temperatures and that you feel there is a health and safety issue (194 fahrenheit) and that you cannot use it as a portable appliance due to these temperatures.

There is a wealth of information here which you can print and send with your letter.

There is no point in getting an engineers report on your laptop as it is not faulty so would not actually prove anything other than your laptop has one of these potentially defective GPU's.

What you could do, however, is to get a letter from a repair company to state that your laptop contains one of the defective GPU's and could potentially fail at any time. It should also state the potential health and safety risks associated with laptops running at these temperatures .

You should send that with any evidence that you find on our site to Laksys.com's Head Office.

To be really honest though, until the laptop fails I cannot see that there is a lot you can do as Laksys could argue that your chip may not fail like the others have..

I would threaten to pursue this legall though as they may just buckle and resolve this.

I am not a lawyer and so cannot advise you fully in a legal capacity, for that you should seek proper legal advice.

I just hope that the information that we provide within this forum brings you a successful resolution.

Please let me know how you get on.

Best wishes

Paul
The Admin Team


Update.


I have been in touch with HP, along the lines that this laptop is a health and fire hazard. 1st contact...they seem cooperative.

But now...I guess I won't have to wait to much until it fails..As of yesterday...after 20 minutes usage, the screen goes funny, and the laptop reboots. I am currently backing-up all my data, and chasing all avenues.

Will keep you posted.

Best of luck to everybody. Don't give up on your hard earned money!


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 Post subject: Re: GPU type
PostPosted: Fri Jul 03, 2009 7:51 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
bizkuitu wrote:

Update.

I have been in touch with HP, along the lines that this laptop is a health and fire hazard. 1st contact...they seem cooperative.

But now...I guess I won't have to wait to much until it fails..As of yesterday...after 20 minutes usage, the screen goes funny, and the laptop reboots. I am currently backing-up all my data, and chasing all avenues.

Will keep you posted.

Best of luck to everybody. Don't give up on your hard earned money!


Bad news mate, sorry to hear that.

Still, your on your way now.

Just be careful on which laptop you choose as your replacement :)

Best wishes and I look forward to the updates.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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