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 Post subject: HP G6000
PostPosted: Wed Jul 10, 2013 5:17 pm 

Joined: Wed Jul 10, 2013 3:36 pm
Posts: 2
Laptop Make: HP
Model: G6000
Purchased From: High Street Store
Amount Paid: 500
Date Purchased: 13 Feb 2008
Date Failed: 10 Jul 2013
Hey all, please can I have some help and advice.

I purchased a HP G6000 Laptop early February in 2008
Model # - G6065EA
Serial - CNF8033M6Y
Product - KH948EA

From what I remember overheating was a problem within the first 3 months and it'd automatically loose its power and fail to start up again, continually rebooting and failing after 2-5 seconds until it was unplugged and the battery was removed, this continued throughout the first few years of ownership and happened regularly, of cause I wasn't wise enough to act on the problem then, thinking the computer doesn't get enough air, etc.

Two years on components started to fail / aren't being recognized, I also had the computer fail for a few months, the recover drive became corrupt and when trying to do a factory recovery, neither drives would work, corrupting the main drive. I found a copy of windows to resolve that problem. Around this time I remember HP addressing an overheating problem however my laptop wasn't included in the recall.

I've kept the laptop working for as long as possible, the current list of failed components follows;
Sound card with Mic Input, Headphone Output, Built-in Speaker, Built in Microphone - all completely dead.
1 of the 3 USB Slot - whenever a device is inserted its not reconzied
Right & Left Click on Touch Pad - dead however touch pad is fine
Webcam - dead

The display fails now and again, at first I thought it was the end of the laptop however worked out that using an external monitor in the VGA slot, the system can still be used. For most of this year I've been using another monitor and the laptops display will work if the computers been turned off for a long period of time, however the computer display fails if used for extended sessions.

To summarize and paint a final image of the laptops state, it sits lid closed with a monitor, keyboard and mouse sitting on top, attached by a USB Hub plus a £2 USB sound card which only plays audio to the left ear. The system runs a trial version of windows 7, strangely doesn't overheat as much as it first did or make as much noise.

Only recently have I finished exams and have got time to truly address this computer as i'd like a fulling working PC.

After finding this forum, I now feel there's still hope of getting a refund or replacement, the only reason the computers still being used is because I've made it.

After numinous calls to different departments in staples and HP, I've gotten on track with your guide 'Step By Step Guide To A Refund Or Replacement Laptop', I've called the Head Office of staples and they have sent me 'reverse burden of proof document'

I am sorry to hear that your laptop has a faulty motherboard and is no longer functioning, and sympathise with your position.

Consumer law states that there is a “reverse burden of proof” in demonstrating that the unit is inherently faulty, as opposed to damaged through misuse or wear and tear. An inherent fault would be one which was present at the time of purchase. Examples are:

• An error in design so that a product is manufactured incorrectly
• An error in manufacturing where a faulty component was inserted.

In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time.

I recommend that you speak to your repairer and ask them for an independent assessment, once presented with this report, If the goods are considered to be un-repairable or not economically repairable, then we will take steps to have the machine replaced, or offer a percentage refund (minus usage.) This practice is approved by Consumer Direct which is a service from the Office of Fair Trading.

The report needs to have a full header showing the company name, telephone number and vat number, or must be traceable on companies’ house and available for us to contact with any queries. It also needs to display the make, model and serial number of the unit concerned.

There should be a full diagnostic - details on what is wrong. Why and how they have reached that conclusion and what recommendations they make. We need a clear distinction that they consider this to be an inherent fault or not and some evidence to support this. We also need to see some form of proof of purchase, a bank statement is acceptable.

If an inherent fault was found we would of course, refund the costs incurred in obtaining the independent assessment.

Should I continue and get a engineers report? does it sound like a faulty component, overheating sounded like a very common problem with this model however if I can't get refunded the £65 etc, its going to be annoying

My computer is still kinda functioning so it hasn't got a date of failure, is that okay?

For Proof of Purchasing is the original box ok? I paid by cash at a staples store and don't have a receipt. The box does have a few staples sticks on it, including the Bar Code, PackID, BoxID. Original shipping sticker, original product sticker and another stock sticker with the date, store and batch etc.

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