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PostPosted: Tue May 08, 2012 12:48 am 
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Joined: Tue May 08, 2012 12:28 am
Posts: 1
Laptop Make: HP
Model: Tx2000
Graphics Card: Unknown
Amount Paid: 850
Date Purchased: 25 Dec 2008
Date Failed: 01 Jan 2011
Hi Folks.

So my tx2000 series computer did the famous black screen of death.

It was boght in I think 2008 in Canada, where I currently reside, and ever since it was bought it's been having different problems. This time it was the signature black screen with lights flashing, and the sound of something trying to start up. A techy friend confirmed it was something with the motherboard. Thing is I had just sent the computer 4 months back in for repair. And apparently they had installed a new motherboard. The warranty on that "new" part (I don't actually know if it was new or refurbished or whatever) was 3 months. I thought I had another year of warranty but actually didn't so I wasn't able to send it back in time. Too bad because I had only used it maybe a dozen times before it started to die again. Yes, only maybe a dozen times!

I am a little confused about the relationship between the motherboard and Nvidia GPU. (Sorry this girl is not that great with computers!)
Was the reason the motherboard failed so early due to the defecting Nvidia GPU?

Called staples and they would do nothing sighting that I had only 3 months to send it back, even if I had only used it a dozen times. My dad called and ended up accepting a $50 giftcard (CAD) from staples. I thought that was really weird seeing as if it was past 3 months and their warrenty was up, why did the offer the $50? I find that a little fishy!

Any thoughts on what could be done? Staples doesn't seem to be budging. HP said they would give me a special deal on a laptop (which was actually no deal at all, seeing as the sale price the same day was the exact same including free shipping). An HP rep actually called me today, but had to leave a message since I wasn't in.

The repairs some people have suggested,i.e. hair dryer, heating it up in the case and the more extreme fix with thermal glue and a penny, will any of that work? I know something like that would be more short term, but I am going to need a laptop for this fall for school and would like to hold out as long as I can on buying a new one!

I know this forum is for the UK but your expertise may just help me even though I am across the pond!

Thanks in advance for your help, thoughts, and suggestions!


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PostPosted: Tue May 08, 2012 4:39 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Goaliegirl and welcome to our forum.

Sorry to hear that your laptop has failed.

In the UK Staples have been dealing with this problem very professionally and when compared to the way some of the other retailers are handling it they come out head and shoulders above the rest.

There are ways that you can get your laptop working again but first it may be worth seeing if you can pursue Staples for a better resolution.

In order for me to be able to advise further could you please let me know the P/N from the white barcode label on the underside of the laptop.

Once I know that I will be able to advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
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Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sat Dec 08, 2012 6:17 pm 
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Joined: Fri Dec 07, 2012 10:29 pm
Posts: 1
Laptop Make: HP
Model: tx2000
Graphics Card: Unknown
Amount Paid: 0
Date Purchased: 0- 0-2008
I have a similar problem, and also live in Canada, laptop was also purchased sometime in 2008.
S/N: CNF8170H62
P/N: KN973UA#ABC

Warranty has been long expired.
I contacted HP just yesterday, and after going through 5 or 6 agents I finally got the answer that there was no recall on this model and he suggested that I gind a local store to fix it. Anything I can do about it? Am actaully thinking of using the heat gun method to fix the chip


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PostPosted: Sun Dec 09, 2012 8:53 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Anewbieuser and welcome to my forum.

Sorry to hear that your laptop has failed.

Looking at your serial number I can see that your laptop was manufactured in week 17 of 2008 which so I would say that you purchased the laptop between May and June of 2008.

Your laptop contains an Nvidia 6150 GPU which whilst not as prolific as the 8400 and 8600 GPU's it is still failing in large numbers.

Whilst using a heat gun on the GPU will cause the laptop to work again it will inevitably fail again so this is not a long term fix.

In the UK we enjoy the protection of the Sale Of Goods Act and the Limitations Act. Do you have any such laws in your country that will allow you to make a claim either against the retailer or the manufacturer?

I would advise that you seek some free legal advice to see what legal avenues, if any, are available to you.

I am sorry that I cannot give you any advice as to your legal rights but I am totally unfamiliar with the laws in your country.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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