The Nvidia Defect Forum

The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.

Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
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Do you own a laptop with the same/similar problems? Don't worry - we can help!

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 Post subject: Part Refund Success!
PostPosted: Sun Nov 04, 2012 1:01 pm 

Joined: Thu Oct 04, 2012 3:05 pm
Posts: 12
Laptop Make: Dell
Model: Inspiron 1720
Graphics Card: 8600M GS
Amount Paid: 450
Date Purchased: 23 Jul 2008
Date Failed: 15 Sep 2012
I bought an inherently defective Dell Inspiron 1720 in July 2008 as a business to business transaction and when I upgraded to W7 in September this year, the laptop would not boot correctly.

On finding this amazing forum I pursued a claim against the retailer (MCS Technology) using the outstanding step by step guides and Paul's immense knowledge. Of course the retailer played all the "not in warranty" and "bought as a business so Sale of Goods Act is irrelevant" cards but, with the law firmly on my side and being persistent in my claim the retailer finally buckled under threat of court action and offered me £150 as a part refund (laptop was worth £159 according to the refund calculator found on this forum). I bit his arm off!

Cheque received last week which I have put towards a new laptop. Moral of the story is - persistence! A lot of retailers will think they have the law covered under SoGA and that is enough to frighten us off but as consumers we have more power than they think! Keep plugging away and you will succeed like I and many others have.

I couldn't have reached this result without finding this forum and having Paul's excellent knowledge and patience in helping me with my claim. So many thanks to him.

Good luck all! :D

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 Post subject: Re: Part Refund Success!
PostPosted: Sun Nov 04, 2012 5:30 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Hallboy,

Well done on your success. :! :! :! :!

It amazes me how many retailers consistently try and fob their customers off until they realise that the customer is serious about filing a small claims action at which point they soon change their stance.

Whilst business to business sales are generally not covered by the Sale Of Goods Act there are other avenues that can be pursued such as suing the retailer for damages.

I am really pleased that you did not have to go that far so that is a blessing.

I am also pleased that you found my forum and that I was able to help you reach this positive resolution.

Well done again and all the very best for the future.

Best wishes

The Admin Team

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Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.

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