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PostPosted: Wed Aug 15, 2012 12:30 pm 

Joined: Wed Aug 15, 2012 11:48 am
Posts: 1
Laptop Make: Sony
Model: VGN-FZ31M
Graphics Card: 8400M GS
Purchased From: High Street Store
Amount Paid: 0
Date Purchased: 0- 7-2008
Date Failed: 0- 8-2012
Hi all,
I have just come across the Sony/Nvidia defect. I tried to play a 1080p video taken from a phone on the laptop. The screen went black and the laptop did not respond to any commands. I did a manual reboot and saw lines across the screen and Windows not booting up.

Subsequently I managed to start windows in safe mode with a smaller resolution (I assume the on board Intel graphics) and disabled the Nvidia graphics card. The laptop now works with the limited graphics; the picture is not as sharp, DVD’s will not play and the laptop won’t go into sleep mode.

I contacted Sony today who informed me that the laptop was purchased in July 2008 and the time for the one year manufacturing warranty and the three year additional warranty has now expired. :b

Has anyone had a similar issue with Sony and is there a way I can get them to fix this fault after 4 years of purchasing?
Any help would be greatly appreciated! :x

Model : VGN-FZ31M
Purchased from John Lewis
P.s. it’s my sister’s :twisted: laptop and she is very annoyed at me. I’d rather try and have this laptop fixed than having to buy her something ‘pretty’ (cough Mac book cough) to replace it with :(

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PostPosted: Wed Aug 15, 2012 12:44 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Shay and welcome to our forum.

Sorry to hear that your laptop has failed.

The problem you describe sounds like the Nvidia defect and so even though your laptop is 4 years old you would still be able to pursue John Lewis for a resolution.

Your model is one of those that Sony have admitted is inherently defective so you should not have too much of a problem. Their admittance to this can be confirmed here:- ... ions/35880

Firstly, you should concentrate your efforts on John Lewis as they were the ones from whom you purchased the laptop.

Secondly, do not be fobbed off in this matter. You may get told that your laptop is out of warranty or that you should pursue the manufacturer. Neither of these are true.

Under the Limitations Act 1980 and the Sale Of Goods Act 1979 (as amended) you have six years from the date of purchase in which to take action when the goods in question are inherently defective.

There is a step by step guide to reaching a resolution available on this forum and that can be found here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Best wishes

The Admin Team

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