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PostPosted: Mon May 14, 2012 8:01 pm 
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Joined: Wed May 09, 2012 4:23 pm
Posts: 2
Laptop Make: HP
Model: hp G60-217EM
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 449
Date Purchased: 14 Mar 2009
Date Failed: 08 Mar 2012
Hi Paul

:nh

I seem to have a similar problem. I purchased a HP G60-217EM Laptop in 2009 (no warranty) from John Lewis. Was working fine up until a few weeks back, i switched it on only to find that the screen wasn't working, the lights were on and it sounded like it was running but there was no screen picture.
I gave it to my mate to have a look at, thinking that it was a virus, and he said that it wasn't a virus and he believes that it is this Nvidia GPU.
I tried talking to HP and they wouldn't talk to me as the laptop isn't under warranty, so i called up John lewis and the're technical dept told me to try plugging the laptop into the t.v to see if maybe it was a problem with the screen on the laptop but when that didn't work he verified that it was something more serious. I then took the laptop into a John Lewis store and the lady i spoke to didn't really want to talk to me as again it is out of warranty, so we walked out of there, telling them that i was going to return with an engineers report to prove that the laptop had the problem when i purchased it.

Now i now that was a bit premature as i don't now if it is actually that problem, but i'm hoping that you can help me, as i don't no what else to do.

Tracy


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PostPosted: Mon May 14, 2012 8:11 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Tracy and welcome to our forum.

Sorry to hear that your laptop has failed.

Your laptop contains an Nvidia 8200 GPU (GPU REV MCP77MV-A2) which is widely reported as being defective and is failing in large numbers.

The problem you describe is a typical manifestation of the defect and so I would say coupled with the fact that your laptop contains an 8200 GPU, that it is highly likely that your laptop is indeed inherently defective.

As you have already had the initial fob-off it is now time to obtain an engineers report. The cost of the report is recoverable from John Lewis as it is a consequential loss.

If you would like me to help you with that then please let me know.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

John Lewis have been handling this problem very well so once you have submitted an engineers report you should find that your claim will be settled fairly quickly.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sat Jun 16, 2012 8:14 pm 
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Joined: Wed May 09, 2012 4:23 pm
Posts: 2
Laptop Make: HP
Model: hp G60-217EM
Graphics Card: Unknown
Purchased From: High Street Store
Amount Paid: 449
Date Purchased: 14 Mar 2009
Date Failed: 08 Mar 2012
Hi Paul

Thank you very much for the engineers report, i thought it was very thorough and straight to the point.

So, we finally took the laptop back to john lewis's with the report, spoke to the lady at the service desk and she flicked through the report and said she would need to speak to the manager can we return in an hour. When we returned she said that she could give us another laptop it wouldn't be the same one as that was now discontinued but we could have something similar, she said it wasn't anything to do with the report why they were going to replace it, it was because they were john lewis!!!
I explained that we had recently bought another laptop as we needed one, so could we have a refund instead and they agreed, but i didn't get my money back from the report, but full refund for the laptop. :! :! :! :! :! :!
I am really chuffed with the result, i didn't think that we was going to get anything back at all.

Thank you for your assistance and advice.
Much appreciated.

Tracy


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PostPosted: Sat Jun 16, 2012 8:44 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Tracy,

Well done on your success. :! :! :! :!

John Lewis wrote:
she said it wasn't anything to do with the report why they were going to replace it, it was because they were john lewis!!!


I have to say that I don't believe them when they state that!

The report that you provided was all that you had to prove that your laptop was inherently defective so the report must have influenced them into giving you a refund. They may well be a good company but they are not benevolent and so would need some form of evidence that your laptop was defective and that the failure was not merely down to wear and tear.

It is a shame that they didn't refund the cost of the report. They were legally obliged to do so as the cost is a consequential loss.

Still, you are happy with the resolution and that is all that matters.

I am really pleased that you found my forum and that I was able to help you reach this positive resolution.

Well done again and all the very best for the future. :! :! :! :!

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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