The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




It is currently Thu Sep 20, 2018 1:55 am

All times are UTC




Bookmark and Share



Click here to view the CEO of Nvidia admit to the defect in their GPU's.


The truth cannot stay buried forever!


Click here to instantly calculate the minimum refund you would be entitled to.


*NEW* Help For Retailers - Does The Customer Have Rights?


Note to Manufacturers And Retailers - The Truth Will Set You Free!



Ucan Reuse IT - www.ucanreuseit.co.uk






Post new topic Reply to topic  [ 6 posts ] 
{ VISITS } Views: 4275  Favorites Favorites: 0  Followers Followers: 0 
Author Message
PostPosted: Mon Oct 17, 2011 9:44 pm 
Offline

Joined: Mon Oct 17, 2011 9:30 pm
Posts: 3
Laptop Make: HP
Model: DV2535ea
Graphics Card: 7600 GO
Amount Paid: 700
Date Purchased: 01 Sep 2007
Date Failed: 12 Sep 2011
Hi All

Was told to check out this forum in order to see if you can help me with my failed DV2535ea - was bought in John Lewis in Edinburgh.

My laptop has always been extremely, extremely hot, but I never took much notice, just bought a laptop tray to take care of it.

However was using it recently and it just shut off, but when restarted the screen had split into 6 small screens: http://imgur.com/a/f891t

Anyway, brought it into a repair shop where the guy was nice enough to advise I'd be better buying a new laptop as the graphics card had been damaged due to the heat, and the motherboard would have to be completely replaced - is this the problem that so many people have been talking about here?

I have however since moved back to Ireland, and was wondering if this will have any influence on whether I can still get this issue rectified? Also is it a full refund they usually issue or is it only part of it?

And finally, as I have seen you guys seem to provide a service for the independent engineers report, what is it that I could get in Ireland that would be the same?


Cheers


Share on FacebookShare on TwitterShare on DiggShare on MySpace
Top
 Profile  
Reply with quote  
PostPosted: Mon Oct 17, 2011 10:09 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Doyler442 and welcome to our forum.

Sorry to hear that your laptop has failed.

I did a quick check on the HP Support website to see if I could find any further information regarding your laptop.

On the 8th April 2008 HP released a BIOS update for your laptop named F.2A. This update was released due to the overheating issue with your laptop and the specific reason, given by HP, was:-

Quote:
Turns the system FAN on at the lowest speed, when the notebook is powered on.


That update can be found here:- http://tinyurl.com/34gykjj

This proves that as early as 8th April 2008 that HP must have been aware of the potential for the premature failure of your laptop.

The problems you describe are manifestations of the defect so I would say it is highly likely that your laptop is indeed inherently defective.

The fact that you now live in Ireland should not be a problem as the original contract was conducted here in the UK.

I would now contact John Lewis to register your claim. I would tell them that your laptop has failed due to what you believe to be an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from John Lewis and not from HP so it is entirely John Lewis's responsibility to resolve the situation.

If you are to obtain an engineers report in Ireland then you should ensure that the company producing the report will perform a rework test in order to prove the presence of the defect. Without such a test it is difficult to be able to state categorically that the laptop is indeed inherently defective.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Oct 19, 2011 9:02 pm 
Offline

Joined: Mon Oct 17, 2011 9:30 pm
Posts: 3
Laptop Make: HP
Model: DV2535ea
Graphics Card: 7600 GO
Amount Paid: 700
Date Purchased: 01 Sep 2007
Date Failed: 12 Sep 2011
Thats perfect, all sounds good and I shall start contacting John Lewis now.

Guess the only question I have at the moment is if I should contact John Lewis via email or is it better to contact them through a letter.

And thanks very much for your help, much appreciated.


Top
 Profile  
Reply with quote  
PostPosted: Wed Oct 19, 2011 9:50 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Doyler442,

I would contact John Lewis by email as that will expedite matters for you and it is much quicker than waiting for a letter to arrive.

If you get no response from them by email then I would send them the letter before action via recorded delivery.

Good luck for when you contact them and if I can be of any help then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed May 02, 2012 2:17 pm 
Offline

Joined: Mon Oct 17, 2011 9:30 pm
Posts: 3
Laptop Make: HP
Model: DV2535ea
Graphics Card: 7600 GO
Amount Paid: 700
Date Purchased: 01 Sep 2007
Date Failed: 12 Sep 2011
Hi

Been a long time since I posted here but I come with great news. My purchase was with John Lewis, and was peculiar as I had moved back to Ireland. I was emailing them for awhile about this issue, and initially had to give them a number of details which included a copy of my original receipt (somehow I had kept this even after 4 years). They then required me to get an engineers report, and happily paid for the cost which was €30 but they paid me back £30 pounds.

Then everything went quite for awhile as they had sent the issue to the John Lewis branch I had purchased the laptop from in Edinburgh. Eventually I got a small bit annoyed and contacted them at which point they put me in contact with a customer relationship manager, who immediately offered me a new laptop and gave me the choice of two, to the value of £350.

I was delighted with this, but the issue was they cannot deliver to Ireland. I have an aunt in London who said she would be happy to let me use her address, but I also had to return my old laptop. I happened to be going to London over the weekend and decided to bring it with me, and exchange it. However, the laptops I had been offered were now not being sold, so they offered me two more, this time to the value of £400. I decided to ask if there was any chance they could give this to me in store credit, as I've already replaced my laptop and wanted an iPad, and they were more then happy to do this.

When I arrived in-store they gave us a voucher (3 people) for £24 to go get tea and cake in the restaurant while they read over the issue so they knew what the story was. When we returned the gentleman was delighted to give me the vouchers, and ordered my iPad there and then and I picked it up the next day (they didn't have the particular model in stock). All I can honestly say is this is some of the best customer care I have ever seen, and I would now recommend John Lewis to anybody.

Also want to thank you guys for all your help, without this site I would have just thrown the laptop away saying its four years old and dead. Funnily the guy who did my engineers report told me in the last few years he has seen at least 90-100 HPs that had the exact same issue, and he just kept sending them back to HP.


Top
 Profile  
Reply with quote  
PostPosted: Wed May 02, 2012 6:42 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Doyler,

Well done on your success. :! :! :! :!

John Lewis have been handling this problem remarkably and way better than some other retailers are handling it so all credit to them.

I am also really pleased that you managed to purchase something that you wanted rather than just purchasing a laptop for the sake of it.

Thank you for the kind words in your post, it is much appreciated.

Well done again and all the very best for the future. :! :! :! :!

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC


Who is online?

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron


Find Last Minute eBay Bargains



Find eBay Misspellings & Save!






Ebuyer CCL Sony DSG Retail Faulty Independent Currys Problems Hot Overheating PC World Wireless 8600 Dixons Help Advice DV2630 Engineers Report SOGA DV9000 Statutory Rights DV6000 Compaq Ares GP2W Report Repair Refund Replacement Comet Rework Faulty Letter XPS1330 8400 Test Evidence section Proof Staples Template Information GPUPackard Bell Motherboard Graphics CostHP Burden Battery Head OfficeSmall Claims FixDell







Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group





phpBB SEO








The views and opinions expressed within this site are those of the specified authors and do not necessarily reflect the views of Nvidiadefect.com.

The Nvidia Defect, Defective Nvidia, HP Nvidia Defect, Failed Nvidia, Nvidia Problems

HP laptop problems - HP laptop display problems - HP laptop hot/overheating - HP laptop lost wireless - HP laptop can't detect wireless card - Video Problems - Black screen - Distorted video - No Display



Have you got a problem with a post on this forum? Then please email [email protected]


Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



Trademark Notice:- All trademarks mentioned on this site are mentioned solely for informational and product identification purposes. All trademarks are the property of their respective owners.


Sitemap