The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




It is currently Sun May 27, 2018 1:43 pm

All times are UTC




Bookmark and Share



Click here to view the CEO of Nvidia admit to the defect in their GPU's.


The truth cannot stay buried forever!


Click here to instantly calculate the minimum refund you would be entitled to.


*NEW* Help For Retailers - Does The Customer Have Rights?


Note to Manufacturers And Retailers - The Truth Will Set You Free!



Ucan Reuse IT - www.ucanreuseit.co.uk






Post new topic Reply to topic  [ 2 posts ] 
{ VISITS } Views: 3402  Favorites Favorites: 0  Followers Followers: 0 
Author Message
PostPosted: Mon Mar 19, 2012 12:35 pm 
Offline

Joined: Wed Feb 29, 2012 9:21 am
Posts: 1
Laptop Make: Sony
Model: Vaio VGN-FZ31M
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 799
Date Purchased: 05 Mar 2007
Date Failed: 15 Jan 2012
Back in February 2008 I bought a Sony Vaio VGN-FZ31M from John Lewis for £799. It contains the Nvidia GeForce 8400M GT GPU graphics card.

No real problems with it, except I did notice that the power supply and the left side of the laptop did get very hot when in use. Battery life started to reduce dramatically within a couple of months of buying the laptop, but as we use it 99.9% of the time for our home office, this wasn’t a problem.

Last November, we couldn’t boot the machine up – it would turn on but would seem to be loading Windows without anything actually happening. We hired someone to take a look at it who replaced the drivers for the graphics card. Asides from ‘Solitaire’ not working properly, everything seemed fine.

At the end of January, the laptop crashed while I was watching a game of american football online. When I rebooted, the screen resolution was really low (graphics were big and blocky and images looked as if in a photo negative, except the colours were different) and I had red dotted lines coming down the screen.

This problem righted itself within a week or so and was fine for a couple of days, but then came back. I replaced all the drivers again, but to no avail. A Google search of my machine type and known graphics card issues sent me here.

So, a few questions.


Firstly, is there a permanent fix for this problem? If I replace the motherboard and graphics card will it be fine or will I suffer from the same problem in future?

If there is a permanent fix, exactly what part should I be trying to get, and how do I make sure it’s the real deal? Any reliable suppliers out there?

Does anyone know of anyone in the Windermere / Kendal / South Cumbria (Lancaster (at a push) area that can do the repair? I know there are plenty of shops / people up here, but does anyone have any personal recommendations?

Any idea of roughly what the part and labour should cost me?

I’m aware that I can try to get a repair or refund from John Lewis under the sale of goods act. However, this could take months and I really need to get a fix now as I need the laptop for working at home. I’ve worked out that I’m only due a hundred or so refund in any case, so I’d rather pony up the cash myself to get it fixed quickly…unless anyone has any ideas for getting a quick result? I’ve already spoken to John Lewis Customer Care who claimed it’s nothing to do with them (obviously not true, SoG Act and all).


Normally I’d be up for a battle on this – I recently got into it with a carpet fitter who damaged my carpet. Like I say though, I need the laptop repaired ASAP, so time isn’t a luxury I have.

Any help is gratefully received.

Cheers,
Ade


Share on FacebookShare on TwitterShare on DiggShare on MySpace
Top
 Profile  
Reply with quote  
PostPosted: Mon Mar 19, 2012 7:33 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Ade and welcome to our forum.

Sorry to hear that your laptop has failed.

The problems you describe are indicative of the Nvidia defect so I would say that it is highly likely that your laptop is indeed inherently defective.

In fact, Sony have admitted to the defect in your model of laptop and that can be found here:- http://www.sony.co.uk/support/en/produc ... ions/35880

Please find below the answers to your questions.

AJC wrote:
Firstly, is there a permanent fix for this problem? If I replace the motherboard and graphics card will it be fine or will I suffer from the same problem in future?


Unfortunately not. There is a good chance that the replacement board will also be inherently defective due to the fact that all the boards contain the same GPU. You could be lucky and purchase a board that doesn't give you any problems or you could be unlucky.

If you do decide to purchase a mainboard then I would advise paying for it on credit card as this will give you extra protection should anything go wrong.

AJC wrote:
If there is a permanent fix, exactly what part should I be trying to get, and how do I make sure it’s the real deal? Any reliable suppliers out there?


If the seller is confident in the mainboard that they are selling then you should request that they provide you with a written guarantee stating that the board is free of the Nvidia defect. If they are prepared to give such a written guarantee, on company headed notepaper, then you should purchase from them but ensure that you keep the written guarantee and receipt in a safe place.

I am sorry but I cannot advise a supplier for this.

AJC wrote:
Does anyone know of anyone in the Windermere / Kendal / South Cumbria (Lancaster (at a push) area that can do the repair? I know there are plenty of shops / people up here, but does anyone have any personal recommendations?


I am sorry Ade but I don't know of anyone in that area who could help.

AJC wrote:
Any idea of roughly what the part and labour should cost me?


The board will cost you between £160 - £200 and the labour should be roughly £75.

You could always get a rework done on the laptop, which involves heating the GPU with a tool similar to a hot air gun. This is also not a permanent fix but it would get the laptop up and running quickly.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC


Who is online?

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron


Find Last Minute eBay Bargains



Find eBay Misspellings & Save!






Ebuyer CCL Sony DSG Retail Faulty Independent Currys Problems Hot Overheating PC World Wireless 8600 Dixons Help Advice DV2630 Engineers Report SOGA DV9000 Statutory Rights DV6000 Compaq Ares GP2W Report Repair Refund Replacement Comet Rework Faulty Letter XPS1330 8400 Test Evidence section Proof Staples Template Information GPUPackard Bell Motherboard Graphics CostHP Burden Battery Head OfficeSmall Claims FixDell







Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group





phpBB SEO








The views and opinions expressed within this site are those of the specified authors and do not necessarily reflect the views of Nvidiadefect.com.

The Nvidia Defect, Defective Nvidia, HP Nvidia Defect, Failed Nvidia, Nvidia Problems

HP laptop problems - HP laptop display problems - HP laptop hot/overheating - HP laptop lost wireless - HP laptop can't detect wireless card - Video Problems - Black screen - Distorted video - No Display



Have you got a problem with a post on this forum? Then please email [email protected]


Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



Trademark Notice:- All trademarks mentioned on this site are mentioned solely for informational and product identification purposes. All trademarks are the property of their respective owners.


Sitemap