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PostPosted: Tue Dec 15, 2009 10:26 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello all,

I was kindly forwarded the following letter from Staples by a forum member.

In it Staples admit that they cannot offer a repair due to "unreliable parts"

What a breath of fresh air that is - to actually hear a retailer admitting to this.

Other retailers, if they are reading this forum, should take note of this letter as it adds credence to all we have said regarding the unreliability of available spare parts.


Image

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Wed Dec 16, 2009 12:50 am 
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Joined: Tue Aug 25, 2009 6:05 pm
Posts: 136
Laptop Make: HP
Model: DV9288ea
Graphics Card: 7400
Purchased From: High Street Store
Amount Paid: 1200
Date Purchased: 09 Apr 2007
Date Failed: 22 Aug 2009
that's one of the best things I've seen so far regarding the NVIDIA Defect.

The other best thing is the video of the NVIDIA CEO admitting the faults.

Hopefully the laptop owner received a full refund on the laptop rather than a replacement unit.

_________________
DON'T GET FOBBED OFF BY THE RETAILLER!!! YOU AS A CUSTOMER HAVE YOUR RIGHTS!!!
CLICK HERE TO SEE MY PROGRESSING BATTLE AGAINST COMET PLC!


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PostPosted: Wed Dec 16, 2009 1:00 am 
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Joined: Tue Aug 25, 2009 6:05 pm
Posts: 136
Laptop Make: HP
Model: DV9288ea
Graphics Card: 7400
Purchased From: High Street Store
Amount Paid: 1200
Date Purchased: 09 Apr 2007
Date Failed: 22 Aug 2009
This is even MORE evidential than the video of the CEO!!!

If you're a victim of this defect and are experiencing a struggle with the retailler then present them with a copy of this letter! If they fail to comprehend the symbolism of it then or believe it to be a forgery then demand they contact the author directly through the customer support email address located on the top of the letter.

TEACH THESE OTHER RETAILLERS (PC World, Comet, etc) A LESSON BY SHOWING THEM AN EXAMPLE OF GOOD CUSTOMER SERVICE!

_________________
DON'T GET FOBBED OFF BY THE RETAILLER!!! YOU AS A CUSTOMER HAVE YOUR RIGHTS!!!
CLICK HERE TO SEE MY PROGRESSING BATTLE AGAINST COMET PLC!


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PostPosted: Wed Dec 16, 2009 9:42 am 
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Joined: Mon Oct 19, 2009 10:21 am
Posts: 46
Laptop Make: HP
Model: dv9667ea
Graphics Card: 8400M GS
Purchased From: High Street Store
Amount Paid: 999
Date Purchased: 22 Nov 2007
Date Failed: 01 Oct 2009
If I get a refund from Comet I will look to buy from Staples next time. It looks like they have a bit more of a customer service ethos about them. Of course if Comet come through without me having to start court proceedings then they would stay in the picture too.


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PostPosted: Mon Mar 12, 2012 8:11 pm 
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Joined: Tue Dec 20, 2011 9:35 am
Posts: 4
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
My Dell M1530 went "black screen" roughly 3 years after purchase. If I can get an engineer's report proving it is the Invidia 8600M GT graphics card that is defective, should I can I push for a FULL refund or only a pro-rated refund?

I ask because I noticed Lapcure has a pro-rate refund calculator.


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PostPosted: Mon Mar 12, 2012 8:20 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Nucleus and welcome to our forum.

Sorry to hear that your laptop has failed.

The good news is that your laptop is one of those recognised by Dell as being inherently defective so that will make your claim much easier.

I would always ask for a full refund first though the retailer is under no obligation to give such a refund and can instead simply offer a pro-rated refund.

However, as your laptop is on Dell's list Staples will no doubt be compensated and so could be more inclined to either offer a replacement laptop or a full refund.

I have always found Staples to be THE best retailer on the high street for the way they are handling this problem so you can be sure that they will deal with your claim fairly.

If you need any help or advice along the way then please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Mon Mar 12, 2012 10:12 pm 
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Joined: Tue Dec 20, 2011 9:35 am
Posts: 4
Laptop Make: Dell
Model: XPS M1530
Graphics Card: 8400M GS
Purchased From: Direct From Manufacturer
Amount Paid: 0
Paul,

Sorry, I didn't notice this was a Staples forum. I actually purchased directly from Dell.

What if the Dell technical support says that if it is indeed the graphics card, then they will put in another motherboard (with graphics card) AND GUARANTEE IN WRITING that the new motherboard is free of defects or they will fix or refund again?

As far as I have heard, Invidia has not publicly stated they have fixed the manufacturing defect of those graphics cards. Have you or anyone else heard of a fix by Invidia?

So if the graphics cards are still the same as before, should I reject Dell's offer to fix it and insist on a FULL refund? FULL refund even after 3 years?


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PostPosted: Mon Mar 12, 2012 10:47 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Nucleus,

No problems with posting onto the wrong forum.

If Dell are prepared to guarantee in writing that the replacement board will be free of the defect then you should accept their offer.

If they refuse to provide such a guarantee then you should refuse any such offer.

You can insist on a full refund, though they may not initially agree. If they refuse then you should file a small claims action against them.

It is quite possible for you to secure a full refund, a number of members have secured full refunds, though it is also possible that you will receive a pro-rated refund based on usage.

To calculate the minimum refund that you would be entitled to please take a look here:- calc

May I ask, I notice you are accessing this forum from China. Did you purchase in the UK or elsewhere?

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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