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 Post subject: HP Pavillion DV6 2030sa
PostPosted: Fri Dec 09, 2011 9:03 pm 
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Joined: Fri Dec 09, 2011 8:10 pm
Posts: 4
Laptop Make: HP
Model: DV6-2030sa
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 01 Feb 2010
Date Failed: 01 Dec 2011
Hello,

My HP Pavillion has recently failed, it has the ATI Radeon GPU rather than NVIDIA. I purchased it from Staples around Jan 2010 so am very dissapointed that it has failed. In researching the overheating issues I came across this forum and I am now going to search for my reciept which is in a box somewhere. Having just moved house this will be no easy task but it is in one of the many boxes marked office :roll: .

Here are my laptop specifics not sure if I will have a case as I cant find my model number on the list for HP and I have an ATI GPU.

HP Pavillion DV6 2030sa,

S/N: CNF9411HV9
P/N: VJ340EA#ABU
DV6-2030SA
battery p/n 484170-001

I have taken my laptop in for repair and have recieved a quote for £225 ex vat to replace the motherboard, and replace heat sink compound with arctic silver ( something ) and a new battery. Obviously I am going to see if I can get a refund first.


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PostPosted: Sat Dec 10, 2011 8:54 am 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Will and welcome to our forum.

Sorry to hear that your laptop has failed.

The problem with your laptop could be related to the BGA grid that bonds the GPU to the mainboard and this problem is prevalant in a number of models containing the ATI GPU including the HP 6735s which also contains an ATI GPU.

You have stated that you have been quoted to have the mainboard replace. Did the engineer who inspected your laptop state what exactly was the cause of failure?

Did they identify the GPU as being the root cause of the failure?

If so then you would be able to make a claim as this would mean that your laptop is indeed inherently defective.

Please could you let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
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Why you should not accept a repair
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What is the Nvidia Defect?
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=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Sat Dec 10, 2011 10:24 am 
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Joined: Fri Dec 09, 2011 8:10 pm
Posts: 4
Laptop Make: HP
Model: DV6-2030sa
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 01 Feb 2010
Date Failed: 01 Dec 2011
Thanks Paul

i will contact the laptop repair shop and ask them to explain the root of the failure

Regards
William


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PostPosted: Mon Dec 12, 2011 10:25 pm 
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Joined: Fri Dec 09, 2011 8:10 pm
Posts: 4
Laptop Make: HP
Model: DV6-2030sa
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 01 Feb 2010
Date Failed: 01 Dec 2011
Hi Paul,

I have asked the laptop repair and here is their response

"The fault with your laptop relates to the graphics chip de laminating from the board. The process in which this chip is attached is know as Ball Grid Array (BGA). The heat that the laptop generates and the slow deterioration of airflow within the unit over time due to debris/grime etc cause the solder points of this chip to lose its connection with the board.

This fault is is a well know problem across the various manufacturers especially HP although most of the faults point towards the Nvidia chip as the main factor. Your laptop doesn't have a Nvidia chip although it may be worth checking with HP if this model has been included within its extended warranty due to a defect. I guess if there is history of this model failing then you may be able to get a replacement/repair due to the 'Sale of Goods Act'.

If you need a engineers report I can arrange for this"

Please let me know what you think, and in the mean time I am still searching for that Staples reciept

:twisted:

Kind regards
William


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PostPosted: Tue Dec 13, 2011 7:12 am 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello William,

Well, their description of the fault is correct but if they are providing you with a report then they will have to perform some tests on the laptop which will prove the presence of the defect conclusively.

The rework test is just about the only reliable test that can be performed so they would have to do this and then document this fact in their report.

That will then suffice for Staples.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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PostPosted: Thu Mar 08, 2012 10:46 pm 
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Joined: Fri Dec 09, 2011 8:10 pm
Posts: 4
Laptop Make: HP
Model: DV6-2030sa
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 01 Feb 2010
Date Failed: 01 Dec 2011
Hi Paul,

Just thought you would like to know that following the engineers report and subsequant conversations with Staples customer services. I am now the prowd owner of a brand new replacement laptop.

Staples have accepted an exchange, and have taken my old laptop which I was hoping to keep and get repaired as well for a quoted £275 from my local laptop repair centre. However very happy with the result of a brand new Acer 5040 laptop with 8GB ram and i52430M processor. Staples added the Virus software and the difference in price of £38 I have recieved a voucher for. With a cheque for the engineers report on it's way.

Thank you very much for your advice and I am glad I bought my laptop from Staples as they do have decent customer service and in my experience anyway will exchange / repair the laptop if you follow the advice as set out.

Kind regards
William


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PostPosted: Thu Mar 08, 2012 10:54 pm 
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Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello William,

Well done on you success. :! :! :! :!

I have said it time and time again but Staples really are just about the best retailer on the marketplace both for the way in which they are handling this problem and their customer service in general.

I have had a number of conversations with employees of Staples and have always found them to be friendly and in touch with the scale of this problem. Unlike some retailers who I will not mention.

What a brilliant result as well, a brand new replacement laptop. :! :! :! :!

I hope you get years of faithful service from it.

I am glad that you found us and that I was able to help you.

Good luck and best wishes for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


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