The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.




It is currently Wed Jul 18, 2018 6:32 pm

All times are UTC




Bookmark and Share



Click here to view the CEO of Nvidia admit to the defect in their GPU's.


The truth cannot stay buried forever!


Click here to instantly calculate the minimum refund you would be entitled to.


*NEW* Help For Retailers - Does The Customer Have Rights?


Note to Manufacturers And Retailers - The Truth Will Set You Free!



Ucan Reuse IT - www.ucanreuseit.co.uk






Post new topic Reply to topic  [ 9 posts ] 
{ VISITS } Views: 6210  Favorites Favorites: 0  Followers Followers: 2 
Followers: jonaxten, noyedor3
Author Message
PostPosted: Sun Nov 27, 2011 11:36 am 
Offline

Joined: Sun Nov 27, 2011 11:16 am
Posts: 5
Laptop Make: HP
Model: DV9850EA
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 31 Aug 2008
Date Failed: 20 Nov 2011
Hi i have read some of the views on the issue of loss of screen and overheating, as this happened to me this week.
How do i find out which graphics card is in my laptop? as on powerup i only get a blue screen. my laptop is out of warranty so are we looking at an expensive repair.

Regards
Jon


Share on FacebookShare on TwitterShare on DiggShare on MySpace
Top
 Profile  
Reply with quote  
PostPosted: Sun Nov 27, 2011 4:44 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello John and welcome to our forum.

Sorry to hear that your laptop has failed.

Your laptop contains an Nvidia 8400 GPU (GPU REV G86-730-A2) which is widely reported as being defective and is failing in huge numbers.

You have stated that you only get a blue screen when you switch your laptop on. Please could you elaborate a little further to help be better determine the cause of the problem?

Is there white writing on the blue screen?

If so, you will see a series of numbers and letters, probably starting 0x00000??.

If you do see text with a similar code could you please let me know what this code is.

If you can provide me with some further information then I will be able to advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Nov 30, 2011 8:09 pm 
Offline

Joined: Sun Nov 27, 2011 11:16 am
Posts: 5
Laptop Make: HP
Model: DV9850EA
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 31 Aug 2008
Date Failed: 20 Nov 2011
Paul

I do not get any numbers when i switch on the Laptop all i get is white lines on the bottom of the screen. And this is all i get, the screen is more grey than blue now.
Can you please advise what i need to do.

Regards

Jon


Top
 Profile  
Reply with quote  
PostPosted: Wed Nov 30, 2011 8:14 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jon,

Okay, that is a different screen to what I thought you were seeing.

The lines and grey hue that you are experiencing are manifestations of the defect so it is quite possible that your laptop is indeed inherently defective.

Please could you let me know who you purchased the laptop from and the method of payment and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Fri Dec 02, 2011 1:53 pm 
Offline

Joined: Sun Nov 27, 2011 11:16 am
Posts: 5
Laptop Make: HP
Model: DV9850EA
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 31 Aug 2008
Date Failed: 20 Nov 2011
Paul

This was purchased from Currys in Twickenham on the 31.08.08 and was paid for by a credit card.

Regards

Jon


Top
 Profile  
Reply with quote  
PostPosted: Fri Dec 02, 2011 4:19 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jon,

Thank you for providing that extra information.

It is excellent news that you paid by credit card as this means that if the retailer does not offer an acceptable resolution then you can pursue the credit card company for a "Section 75 refund" as they are jointly and severally liable with the retailer in situations such as this.

You will now need to contact Currys to file your claim.

Give them a call and tell them that your laptop has failed due to what you believe to be an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from Currys and not from HP so it is entirely Currys responsibility to resolve the situation.

They may then say that they will inspect it for a fee. You should refuse and say that due to the "reverse burden of proof", as afforded to you under the Sale Of Goods Act, then you will provide your own independent engineers report.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 09, 2012 7:41 pm 
Offline

Joined: Sun Nov 27, 2011 11:16 am
Posts: 5
Laptop Make: HP
Model: DV9850EA
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 31 Aug 2008
Date Failed: 20 Nov 2011
Paul

I am just writing to say, they have fixed my laptop. I had to pay out for the engineers report to begin with. They have now refunded that cost and fitted a new Mobo and Keyboard.
This is a great site and thanks for your help with addressing this issue.

Regards Jon


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 09, 2012 9:21 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Jonaxten,

Well done on your success. :! :! :! :!

Did you manage to get a written guarantee stating that the replacement mainboard will be free from defect?

Fingers crossed that the repair is long lasting and that you do not suffer any repetition of the defect, if you do then you know where we are. :x

Well done again. :! :! :! :!

Good luck and best wishes for the future.

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Tue Jan 10, 2012 1:28 pm 
Offline

Joined: Sun Nov 27, 2011 11:16 am
Posts: 5
Laptop Make: HP
Model: DV9850EA
Purchased From: High Street Store
Amount Paid: 600
Date Purchased: 31 Aug 2008
Date Failed: 20 Nov 2011
Paul

No i did not get a written reply with a guarantee but i am pleased that we got a result with it being fixed.

Thanks again

Jon


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 9 posts ] 

All times are UTC


Who is online?

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron


Find Last Minute eBay Bargains



Find eBay Misspellings & Save!






Ebuyer CCL Sony DSG Retail Faulty Independent Currys Problems Hot Overheating PC World Wireless 8600 Dixons Help Advice DV2630 Engineers Report SOGA DV9000 Statutory Rights DV6000 Compaq Ares GP2W Report Repair Refund Replacement Comet Rework Faulty Letter XPS1330 8400 Test Evidence section Proof Staples Template Information GPUPackard Bell Motherboard Graphics CostHP Burden Battery Head OfficeSmall Claims FixDell







Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group





phpBB SEO








The views and opinions expressed within this site are those of the specified authors and do not necessarily reflect the views of Nvidiadefect.com.

The Nvidia Defect, Defective Nvidia, HP Nvidia Defect, Failed Nvidia, Nvidia Problems

HP laptop problems - HP laptop display problems - HP laptop hot/overheating - HP laptop lost wireless - HP laptop can't detect wireless card - Video Problems - Black screen - Distorted video - No Display



Have you got a problem with a post on this forum? Then please email [email protected]


Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



Trademark Notice:- All trademarks mentioned on this site are mentioned solely for informational and product identification purposes. All trademarks are the property of their respective owners.


Sitemap