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 Post subject: hp pavilion dv9821ea
PostPosted: Mon Dec 26, 2011 3:22 pm 

Joined: Mon Dec 26, 2011 2:35 pm
Posts: 1
Model: hp pavilion dv9821ea
Graphics Card: 7150M GS
Purchased From: High Street Store
Amount Paid: 0
Date Purchased: 18 Dec 2009
Date Failed: 10 Dec 2012
hello and merry christmas

have a hp pavilion dv9821ea 17inch laptop which according to hp website has the NVIDIA GeForce 7150M chipset.
3 weeks ago it stopped from booting up. only get the blue lights coming on then off repeatedly.
nothing comes on screen, not even the bios.
the laptop appears completely dead other then all the blue lights along the top on the dvd drive etc lighting on and off
would do this untill i unplug it and remove the battery

also the laptop only runs on mains when the battery is inserted, if i try running without battery inside it doesnt!
dont know if this is part of the nvidia defect?

laptop is 2 years old bought from tesco instore

is this laptop suffering from the nividia defect?

thank you

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 Post subject: Re: hp pavilion dv9821ea
PostPosted: Tue Dec 27, 2011 3:39 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello and welcome to our forum.

Sorry to hear that your laptop has failed.

Your laptop contains an Nvidia 7150 GPU (GPU REV MCP87M-A2) which is widely reported as being defective and is failing in large numbers.

The cycling that you are experiencing is usually caused by a failed MCP chip which your laptop just so happens to contain. This same MCP chip also controls the graphics.

I would therefore say that it is highly likely that your laptop is indeed inherently defective.

I note that you purchased from Tesco. How did you pay? If you paid by credit card then you have extra protection and this means that in the absence of a resolution from the retailer then you can make a claim against the card company.

The first thing that you need to do is to contact Tesco to launch a claim.

When you contact them you should tell them that your laptop has failed due to what you believe to be an inherent defect in the Nvidia GPU.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from Tesco and not from HP so it is entirely Tesco's responsibility to resolve the situation.

They may then ask you to provide an engineers report. If and when they do please let me know as this is a service we provide.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

The Admin Team

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