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Author Message
PostPosted: Thu Nov 26, 2009 8:59 pm 
Site Admin

Joined: Tue Jun 09, 2009 6:54 pm
Posts: 7864
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
How do I file my claim online?

You can start a small claims procedure online by visiting http://www.moneyclaim

Most ‘litigants’ (people involved in court actions) represent themselves in the Small Claims Court.

Whilst the process may seem daunting, please do not be put off by this.

It really is not as terrifying as it may seem.

The most important thing that you can do is to prepare yourself.

Look through this guide and gather the information that you will need for your claim (such as receipts etc)

Then, in no more than 1080 characters you should write down the particulars of your claim.

This could be something like the following - just edit the required fields:-


On <enter date> I purchased a <enter laptop make and model > from <enter retailer name and store location> for the sum of <enter price>

On the <enter date laptop failed> the laptop failed.

After doing some research and after securing an engineers report from a repair company I have discovered that my laptop is inherently defective.

The defect present in my laptop is a worldwide problem affecting a wide range of manufacturers product lines.

The defect relates to a manufacturing error by Nvidia and affects the GPU – sometimes referred to as the video chip.

The laptop is not repairable as the retailer is unwilling to give me a written guarantee that the parts being used will be 100% free from the same defect.

I have tried to be reasonable with the retailer but unfortunately they have failed to recognise both the Sale Of Goods Act and my Statutory Rights.

I am therefore seeking a refund of the purchase price.


So, if you decide to use the above and you have documented all your costs you are ready to start to file your claim.

"How much does it cost to file a claim?" you may ask.

Below is a list of the charges that you would pay to file your claim online.

Claim Amount Fee
Up to £300.00 £25.00
£300.01 to £500.00 £35.00
£500.01 to £1,000.00 £60.00
£1,000.01 to £1,500.00 £70.00
£1,500.01 to £3,000.00 £80.00

The next step is to actually file your claim.

Here I will take you step by step through completing the online claim form.

The first thing you will need to do is to register yourself at

Once you have registered on the website you will be met with the following screen.


To proceed with your claim you need to click on the "Start a new claim" link.

Once you have clicked that you will see the following screen.


Read the information carefully on the page shown above and then click "Continue" to proceed.

Next you will see the following screen.


In the "claim description" field you should enter something like Refund (this is only a descriptor field)

Type that then click on "Next".

You will then be presented with the following screen.


This is where you enter your details as you will be the "Claimant"

So, "Type of Claimant" would be "Individual"

Enter your name and address details.

If the address to where you would like all documentation to be sent is different to your home address then please complete these fields.

If the address will be the same click on "Next" to continue.

You will now enter the Defendants details.

You will see the following screen.


The "Type of Defendant" would be organisation.

Enter the organisation name.

To ensure that you enter the address correctly, you should then enter the postcode of the Head Office of the retailer you are planning to sue - then click "lookup"

This will enter the correct address details for you.

There is no "second defendant" so you can leave this box unchecked.

Click on "Next"

You will then be presented with the following screen.


Here is where you enter the particulars of your claim.

You are allowed 1080 characters over 24 lines. I would strongly suggest you decide what you are going to enter here before starting your claim.

That way you will have more time to make sure that what you are saying fully documents your claim.

Answer "No" to the Human rights question.

Select "YES" to reserving your right to claim interest.

Next enter the amount of your claim.

Please take into account any of the following costs you may have incurred:-

1) Lets say you have spent five hours researching the problem at £7 per hour
2) Cost of sending letters recorded delivery to Head Office
3) Cost of phone calls to Head Office
4) Cost of engineers report

The court costs are automatically added to the claim so you don't need to add this in yourself.

Once you have entered the amount you are claiming click on the "Calculate" button next to "Court fees"

This will then calculate the court costs and add them on to your total amount claimed.

Finally, if you are happy with all the details you have entered you can click the submit button.

If you would like to edit your entry at a later date then simply click on the "Save" button and you can go back at a later stage to edit your entries.

I am unable to show the final couple of screens here as I would have had to actually file a claim in order to be able to grab the screens.

If you have any questions or queries about this or you simply just want some help then please let me know.

Good luck and best wishes

The Admin Team

Calculate the minimum refund that you would be entitled to.
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
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Do you need an engineers report?

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

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