The Nvidia Defect Forum

Thank you for taking the copy of the receipt to our Shrewsbury store and providing the report from Lapcure, we now have all the paperwork in order to finalise this matter.

I am fully satisfied that this fault is indeed generic and possibly caused when the unit was being manufactured, or an error in design, resulting in a flaw having developed.

Due to the age of the unit we are prepared to authorise a partial discount of £200, this figure is obtained by taking into account the usage of the machine before its resulting failure. This discount would go towards the cost of another computer in store.

Please confirm your acceptance of this offer and which store Mr ****** would like to attend to choose a replacement machine, I can then arrange for the store to have the relevant codes to process the transaction with the discount of £200. We also owe Mr ****** £65 for the report your had produced, we can either add this to the offer, making it £265, or I can refund this separately in the form of a cheque from our Head Office.

I must say Staples made it much easier than I expected