The Nvidia Defect Forum

I have a Toshiba Qosmio G30-175 bought from PC World 5th December 2006
The GPU G73M revision A2 failed yesterday. Now only works in vga mode.
Spoke to PC World this evening. They said I would have t deal direct with Toshiba and gave me a number 0870 901 3000 to call.
I said I would be calling Trading Standards as under the Sale of Goods Act, they were obliged to deal with the problem.
I've been an IT professional since 1983 and I've never seen hardware failures on anything like this scale.

Hello Redcuillin and welcome to our forum.

You are quite correct when you said PC World have to deal with this problem.

They seem to continually try to palm customers off to the manufacturers when, in fact, the manufacturers have nothing to do with the customer.no commitment whatsoever to the customer.

To give you an idea of the scale of the problem Nvidia has, to date, paid out almost $200 million at the rate of $150 per incident. This puts the potential number of affected units at around 1.3 Million.

I would send their head office the template "letter before action" that is available from the downloads section of this forum.

If they fail to reply in the positive to the letter then I would secure yourself an engineers report.

If they still fail to respond to your satisfaction I would then sure them in the small claims court.

If you need any help or advice then please let me know.

Good luck and please keep us updated.

Best wishes

Paul
The Admin Team

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Hello everybody,

I have a Qosmio as well, but my problem is that, I bought it in Spain, in January 2007, and it have appear the problem with the Nvidia chip, I´ve got a stimate from a service, which said that the problem is the GPU.

Do you think that is possible to claim here for the problem???

Thanks to all.

Hello Paul and welcome to our forum.

Sorry to hear of the problems with your Toshiba laptop.

I am not sure of the law in Spain, do they have laws similar to the UK Sale Of Goods Act?

If so, you would be able to make a claim against the retailer.

How did you pay for the laptop?

Was it by credit card?

If so you may be able to make a claim against the card company if you didn't get a resolution from the supplier.

You will probably need to also get an engineers report which proves your laptop is inherently defective.

Do you live in the UK or in Spain?

Please let me know and I will see if I can help further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
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Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks for your answer Paul.

Now I´m trying to find out how work the law in Spain about those matters.

At the moment I have sent an email to Toshiba Spain, as you can see on the next link: https://www.toshiba-india.com/GPU-Announcement.pdf Toshiba India are replacing all the laptop affected by this problem. I don´t know yet which is the policy about this by Toshiba Spain.

I paid for my right now stone laptop 2300 euros, that is a lot of money for a computer which are been working for two years.

I bought it in a internet shop called Abyss computer, located in Madrid, and of course I used my debit card.

I´ve got a engineer report, oficial technic service of Toshiba here in UK , which report a fault on the GPU, and is necessary to change the mother board, all this cost 600 pounds, of course is not worth it, tanking into consideration that the model equivalent to my computer of this year cost 800 pounds or less.

I live here in UK.


Thanks very much for you effort and advise.

Regards

P.

Hello Paul,

Well, that link to the Toshiba India site is very interesting as your model is specifically mentioned.

Have you mentioned this fact to Toshiba Spain yet?

I would print that off and keep it safe in case you need to take legal action against Toshiba as it demonstrates Toshiba's acceptance of the problem in your product.

Regarding their quote of £600 for the repair.

What planet are these companies living on charging that kind of money for a motherboard?

Toshiba sold you a laptop with what transpired to be an inherently defective motherboard and now they want to sell you another, for £600, and that too could potentially be an inherently defective.

If I were you I would contact Toshiba again and point them to the link that you posted here.

Tell them that you fully intend to take legal action against them unless they comply with their obligations.

You will have to be persistent with these people as that is the only stance that will get you a resolution.

If they think that you are not serious about taking legal action then the chances are that you will not get a positive resolution and they will stick to their script.

I hope the above helps, sorry I am unable to advise on the laws in your country.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
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What is the Nvidia Defect?
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Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi,

I have just contacted Toshiba as my video card has failed - green blocks, lines through the screen, illegible text - to be told that there is nothing Toshiba is willing to do about the issue. I quoted the information in this link https://www.toshiba-india.com/GPU-Announcement.pdf but was informed that the offer only applied to India.

I argued that a Toshiba recognised fault is a global issue and not a local issue and the Customer Services guy stood down on that point.

He then tried to quote that the offer is no longer valid and applied to one year after the warranty.

I explained that my video card had been replaced within warranty but the problem had returned.

His response was that if it has been fixed previously then Toshiba was no longer are liable.

I stated that a faulty GPU had been replaced with another faulty GPU and that the life of the product should be longer than the two years since the last repair.

Customer Service guy spoke to his manager and informed me that Toshiba was no longer liable.

I explained that the laptop is a requirement of the family, for both social and business purposes. I stated that I thought it ridiculous that I would have to pay the £350 minimum repair cost quoted by a Toshiba recognised repair outlet, on the basis that Toshiba has recognised an issue with its hardware and is now absolving the company of responsibility.

"Sorry sir" was the reply.

"On that basis," I said, "due to the severity of the issue and the fact that Toshiba recognise there is an issue and now will do nothing about the situation, despite having stated that they have fixed the problem, I will have to pursue the matter legally."

Customer Service guy confirmed that I had the correct reference number and the call ended.

No progress made.

Any help please?

Kind regards

Andrew

Hello Andrew and welcome to our forum.

Sorry to hear of the problems you are experiencing with your laptop.

The reaction that you received from Toshiba is, sad to say, par for the course.

Almost all the retailers will throw obstacles in your path in the hope that they can dissuade you from any action.

Whilst this kind of action is deplorable it seems to be standard practice.

Your next step is to obtain an engineers report on your laptop that will hopefully prove that it is inherently defective.

If your laptop is indeed inherently defective, and it certainly sounds like it is, then you should seek a refund or replacement laptop.

The fact that you have already had a repair and that has failed is testament to the fact that there are no reliable parts available so a refund or replacement are really your only options.

The cost of the engineers report is £65 which includes the collect and return carriage via DHL.

You can claim this cost back from the retailer when requesting your refund/replacement as a direct consequential loss.

Turnaround time for these reports is 5 business days.

In order to proceed with the engineers report please do the following.

1) Please go to http://www.lapcure.co.uk/register.php

Complete the registration page and then verify your email address.

2) Once you have done that please then login to the site and click on the "Add a job" link.

Fill in details about your laptop and then once you are sure the details are correct please save the record.

Once you have done that the courier will be booked to collect the laptop the next business day.

We use DHL for the collect and return carriage.

Please ensure that laptop is securely boxed with sufficient packaging to withstand transit to ourselves.

Once you have booked your laptop in I will email you with the label to place on the box.

Payment is not due until the report is ready.

I will email you a PDF copy of the report and will include 3 copies of the report and invoice with your laptop.

You will be updated regularly as to the progress of your laptop through our system.

Once you have received the laptop and reports back you should send the retailer a copy along with a letter before action.

A template is available here:- letter-wth-report.pdf

You should download that, edit it with your details and sent it along with a copy of the report to the retailers head office.

Please ensure that you send it by recorded delivery and keep a copy of the letter, report (we send you three copies) and the postal receipt.

If, after seven days, Toshiba have still failed to comply with their obligations under the Sale Of Goods Act, then you should pop on over to www.moneyclaim.gov.uk and sue them.

If your laptop is indeed inherently defective then you really cannot lose.

If you have any questions or queries then please do not hesitate to contact me.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi!

I've got the same problem with my toshiba cosmio g30. Where can I get a copy of https://www.toshiba-india.com/GPU-Announcement.pdf? On their page is no longer available.

Kind regards

s.

Hello Sharqbat and welcome to our forum.

Sorry to hear that your laptop has failed.

I have tried to find that file for you but so far to no avail.

I will keep on looking and will update you if and when I find it.

Please let me know if you find it in the meantime.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.