The Nvidia Defect Forum

Hi All,

I purchased three yes three laptops from Tescos at 598 a piece in December of 2008, These machines (hp) have all failed over the last two years, until recently i was unaware i could do anything about this!

I have rung Tesco's tonight, i am in Scotland and thus only have five years to claim, I expect to have to fill in oow form. What annoys me is the lack of concern shown to customers regarding this fault, had the fault been more widely publisised many of us could have backed up these machines prior to them frying and losing data we would rather still have.

Any Pointers gratefully accepted !

Hello Bluetootz and welcome to our forum.

How unfortunate for all three laptops to have failed.

Tesco have proved to be particularly difficult to deal with though don't let that put you off as you will still win, it just takes a little persistence.

You can download the Tesco OOW form from here to save you waiting:- http://nvidiadefect.com/tesco_out_of_warranty_form.jpg

They may try to fob you off by telling you that you are out of warranty. You should inform them that the warranty status is irrelevant as you have 5 years to take action.

They may then tell you to contact HP. You should tell them that you purchased from Tesco and not HP so it is up to Tesco to resolve the situation.

I would bet that if you looked at the serial numbers on the underside of the laptop you will probably see that the numbers are virtually sequential. This would further enhance your case as it would show that production runs have been affected.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you can let me know the P/N from the underside of the laptop I will see if I can find any further information.

If you have any questions or need any advice along the way then please let me know.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

_________________
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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks Paul,

I have no intenton of letting them off lightly! No one here has mentioned the loss of personal data which is a complete inconvenience, due to these machines all failing.

The first to go was the one belonging to my son, he was mid degree at the time and lost some work, some was backed up, but it (the laptop) failed completely. This was in early 2007. The second belonged to my partner and lasted 23 months. The third had been playing up for the last sixteen months!!! before finally dying the death on wednesday!

The second laptop to go was taken for repair by my partners brother who hoped to have it fixed, it was then that we learnt of this fault, hence not raising action earlier. The whole thing is completely shoddy all these companies will do is wait until the end of the period for claims is up and bang in a figure to N vidia who will settle. I'm quite sure it won't be costing Tesco's anything other than lost interest, and i shall be telling them that!!!

Just out of interest, what are N Vidia saying with regard to these graphics cards? Surely if N vidia accept a manufacturing defect in their own cards and any specific manufacturer confirms a specific machine has said card, it should not be up to us to prove that the fault is inherent, as they will have done that for us.

Just a thought ....

If there is documentation or announcements from N Vidia regarding this i will take HP to task for confirmation in writing that these machines are affected (i know they are lol) and I will take great pleasure in furnishing Tesco's with the same!
If we ask the manufacturers for confirmation, they might be likely to give it being thankful we're not asking them for any money...

hello bluetootz, i am in the middle of fighting tesco, they have just sent a cheque for £126.00, sending laptop to lapcure when i have arranged it, good luck
from shazzer

I am just e mailing HP asking for confirmation of fault, as i am not asking for money from them they may just oblige. I'll try anything once, twice if i like it lol

I have also downloaded various articles regarding the failure of these GPU's and am sending to Tesco's en mass with a covering letter telling them not to bother insulting my intelligence with the standard letter saying they are unaware of any fault etc blah blah blah, i fully intend to state previous cc sucess in other areas of the country and an e mail from HP would obviously assist in proving the defect is in manufacture.

Tesco's haven't met the likes of me yet, and they really don't want to lol

Dear Sir,

I would very much like your assistance in the following matter. I purchased three laptops HP 6000 series, from Tesco's at a cost of £598 per unit. All three have failed over the last few years due to the N vidia (GPU) failures which i understand are widespread.

Many people are having terrible trouble in getting Tesco to accept that the laptops have failed due to an inherent manufacturing defect in the Nvidia Video Chip (GPU). In fact until this week i was unaware that we could do anything about the three expensive unusable machines sat in the corner!

As this is a known defect and is affecting laptops worldwide, i would very much appreciate an e mail from HP stating the problem as you know it. Incidentally two of the three machines had your downloaded patch and still fried, the first failing prior to you releasing it.

There are a lot of unhappy customers in the UK, to that end if you could confirm the fault with certain N Vidia GPU's (which your machines may or may not contain) it would greatly assist those of us affected in obtaining recompence from more awkward retailers.

It is also a complete travesty that there is no uniform level of compensation/ replacement in the UK.

Yours Faithfully

etc.

hi, i will be following your post,

just wondered what laptops yours are, i even considered emailing watchdog to see what they come up with, anything is worth a try to get these high street stores to play ball, i would imagine they would claim the full amount when they go to nvidia to claim compensation for all the laptops they are paying out for.
i bet they wont claim 126.00 what they r wanting to pay me. good luck with hp,

Hello Bluetootz,



You should take a look at this interview by the CEO of Nvidia:- video-of-nvidia-ceo-jen-hsung-huang-admitting-problems-t180.html

I have transcribed that video verbatim and that can be found here:- topic362.html



This is a dynamite piece of information:- http://biz.yahoo.com/e/100318/nvda10-k.html

You should take a look at the section entitled "Product Defect" in the above.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

Just to update you on the Sony NR38S. I received a letter back from Tesco stating they had talked with their technical department, and they had not experienced this fault with my model as yet but said they were sorry that the laptop had only lasted 20 months.

They went on to say that, as a gesture of goodwill, they would be prepared to offer me a cheque for £210 (half the purchase price). I have accepted this offer as it is more than I was expecting as a first offer, and is £210 I wouldn't have had if I hadn't come across your forum! I'm sure I could have pursued the matter further, but don't really want to spend anymore time trying to squeeze a few more tenners out of them. It took a month to get to this point!

Like I say, I'm delighted with the amount offered all things considered, and I'd like to extend a huge thanks for all the advice and help I got here in pursuing the matter! I can probably get another £80-£100 selling the faulty laptop too which is a bonus!

Cheers

Baz