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Lapcure
PostPosted: Tue Dec 15, 2009 10:26 pm 
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Joined: Tue Jun 09, 2009 6:54 pm
Posts: 6454
Graphics Card: Other
Purchased From: High Street Store
Amount Paid: 0
Hello all,

I was kindly forwarded the following letter from Staples by a forum member.

In it Staples admit that they cannot offer a repair due to "unreliable parts"

What a breath of fresh air that is - to actually hear a retailer admitting to this.

Other retailers, if they are reading this forum, should take note of this letter as it adds credence to all we have said regarding the unreliability of available spare parts.

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Best wishes

Paul
The Admin Team

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imoneofthem
PostPosted: Wed Dec 16, 2009 12:50 am 
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Joined: Tue Aug 25, 2009 6:05 pm
Posts: 136
Laptop Make: HP
Model: DV9288ea
Graphics Card: 7600 GO
Purchased From: High Street Store
Amount Paid: 1200
Date Purchased: 09 Apr 2007
Date Failed: 22 Aug 2009
that's one of the best things I've seen so far regarding the NVIDIA Defect.

The other best thing is the video of the NVIDIA CEO admitting the faults.

Hopefully the laptop owner received a full refund on the laptop rather than a replacement unit.

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DON'T GET FOBBED OFF BY THE RETAILLER!!! YOU AS A CUSTOMER HAVE YOUR RIGHTS!!!
CLICK HERE TO SEE MY PROGRESSING BATTLE AGAINST COMET PLC!
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imoneofthem
PostPosted: Wed Dec 16, 2009 1:00 am 
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Joined: Tue Aug 25, 2009 6:05 pm
Posts: 136
Laptop Make: HP
Model: DV9288ea
Graphics Card: 7600 GO
Purchased From: High Street Store
Amount Paid: 1200
Date Purchased: 09 Apr 2007
Date Failed: 22 Aug 2009
This is even MORE evidential than the video of the CEO!!!

If you're a victim of this defect and are experiencing a struggle with the retailler then present them with a copy of this letter! If they fail to comprehend the symbolism of it then or believe it to be a forgery then demand they contact the author directly through the customer support email address located on the top of the letter.

TEACH THESE OTHER RETAILLERS (PC World, Comet, etc) A LESSON BY SHOWING THEM AN EXAMPLE OF GOOD CUSTOMER SERVICE!

_________________
DON'T GET FOBBED OFF BY THE RETAILLER!!! YOU AS A CUSTOMER HAVE YOUR RIGHTS!!!
CLICK HERE TO SEE MY PROGRESSING BATTLE AGAINST COMET PLC!
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garthwd
PostPosted: Wed Dec 16, 2009 9:42 am 
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Joined: Mon Oct 19, 2009 10:21 am
Posts: 46
Laptop Make: HP
Model: dv9667ea
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 999
Date Purchased: 22 Nov 2007
Date Failed: 01 Oct 2009
If I get a refund from Comet I will look to buy from Staples next time. It looks like they have a bit more of a customer service ethos about them. Of course if Comet come through without me having to start court proceedings then they would stay in the picture too.
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