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neilos
PostPosted: Tue Mar 08, 2011 11:19 am 
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Joined: Tue Mar 08, 2011 11:09 am
Posts: 26
Laptop Make: Sony
Model: VGN-NR38S/S
Purchased From: High Street Store
Amount Paid: 400
Date Purchased: 28 Nov 2008
Date Failed: 26 Feb 2011
:nh My Comet Sony Vaio VGN-NR38S/S has suffered from the black screen of death. I took my lap top to Comet after looking at this sight. I was initially advised to speak to Sony which i refused and then i was told that i will need to pay £51+ for an inspection to ascertain whether there is a defect, which i refused.

They have now offered to do a free inspection and i await their findings and their offer.. :x


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ciderboy
PostPosted: Tue Mar 08, 2011 2:10 pm 
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Joined: Mon Sep 28, 2009 3:16 pm
Posts: 422
Laptop Make: HP
Model: G6000
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 399
Date Purchased: 01 Mar 2007
Date Failed: 25 Sep 2009
Neilos,

Be careful with what Comet tell you is the fault - they may just say that the motherboard has failed & you need a new one for £XXX.

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Please note: I am not legally qualified and therefore any postings I make are just my own personal opinion based on my experience of working for a number of years at a busy County Court.
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neilos
PostPosted: Tue Mar 08, 2011 2:55 pm 
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Joined: Tue Mar 08, 2011 11:09 am
Posts: 26
Laptop Make: Sony
Model: VGN-NR38S/S
Purchased From: High Street Store
Amount Paid: 400
Date Purchased: 28 Nov 2008
Date Failed: 26 Feb 2011
cheers cider boy - i'm going to follow the advice and pursure the refund:

You should refuse this. If they insist you should tell them that you will accept the repair on the following conditions.

1) That they provide you with a written guarantee, on company headed notepaper that states the following verbatim:-

"The motherboard being used to repair your laptop is from a completely new batch and is 100% free from the Nvidia defect. If, at any time in the future it transpires that the mainboard is inherently defective due the the Nvidia GPU then a refund or replacement laptop will be offered"

Will the retailer give you such a guarantee? probably not. If they don't then that means they have no confidence in the repair being offered. If that is the case then how can you be expected to accept such an offer?
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Lapcure
PostPosted: Thu Mar 10, 2011 1:09 am 
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6907
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Neilos and welcome to our forum.

Sorry to hear that your laptop has failed.

It will be interesting to see what Comet report so please pop back once they have inspected it and let us know and I will advise further.

Fingers crossed for you :x

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.
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neilos
PostPosted: Tue Mar 15, 2011 4:21 pm 
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Joined: Tue Mar 08, 2011 11:09 am
Posts: 26
Laptop Make: Sony
Model: VGN-NR38S/S
Purchased From: High Street Store
Amount Paid: 400
Date Purchased: 28 Nov 2008
Date Failed: 26 Feb 2011
just had the laptop returned - says that will only off a repair to the motherboad £442.93 parts and £51.05 labour - if i require a letter detailing this it will cost me a further £30, cheers COMET! :b
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Corporatocracy
PostPosted: Tue Mar 15, 2011 8:34 pm 
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Joined: Tue Mar 15, 2011 8:29 pm
Posts: 4
Laptop Make: Sony
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 519
I have the exact same problem with a similar Sony Vaio laptop the VGN-NR31J which has the same GPU "NVIDIA GeForce 8400M GT". Don't let them mislead/deceive you because i assure you the fault is with the Nvidia GPU and they owe you a refund.
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Lapcure
PostPosted: Tue Mar 15, 2011 9:32 pm 
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6907
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Corporatocracy,

I have replied fully in your other thread but forgot to point you in the direction of the step by step guide which is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.
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neilos
PostPosted: Sat Mar 26, 2011 1:35 pm 
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Joined: Tue Mar 08, 2011 11:09 am
Posts: 26
Laptop Make: Sony
Model: VGN-NR38S/S
Purchased From: High Street Store
Amount Paid: 400
Date Purchased: 28 Nov 2008
Date Failed: 26 Feb 2011
i printed off the defect letter - they have now offered a free refund. Should i reply by mail that i will accept the repair on the following conditions?

do i still need an engineers report?
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Lapcure
PostPosted: Sat Mar 26, 2011 8:16 pm 
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Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6907
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Neilos,

Quote:
i printed off the defect letter - they have now offered a free refund. Should i reply by mail that i will accept the repair on the following conditions?


Did you mean a free repair?

If so then yes, I would ask for the written guarantee.

If they have offered you a free repair without the need for an engineers report that it would seem like you do not need one.

They must have already confirmed the defect otherwise they would not have offered a free repair.

Fingers crossed for you :x

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.
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neilos
PostPosted: Sun Mar 27, 2011 12:42 pm 
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Joined: Tue Mar 08, 2011 11:09 am
Posts: 26
Laptop Make: Sony
Model: VGN-NR38S/S
Purchased From: High Street Store
Amount Paid: 400
Date Purchased: 28 Nov 2008
Date Failed: 26 Feb 2011
hi paul - must have been half asleep when i wrote that post - it is a free repair rather than a free refund.

Am i right in thinking that i send another letter to Comet Head office re the repair - Comet have advised that i contact Sony direct for the repair.

thanks for all your advice
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