The Nvidia Defect Forum

Thanks a lot for setting this site up, Paul - I would never have known about this defect if not for you. I'm sure you're saving lots of other people from just buying a new laptop or paying loads for repairs (which is what I nearly did today!) when it might be replaced/refunded, so a big thank you!

Let's see what Sony and Caboodle say tomorrow - watch this space!

Dear Sir/Madam,

RE: Laptop Make: Sony
Laptop Model: VGN-NR21Z/T
Date of Purchase: 27th May 2008
Price Paid: £602.76 (inc VAT)
Date Failed: 26th February 2011

I am writing further to my telephone conversation with your customer service representative XXXX on the afternoon of 25th March.

I called your company regarding the laptop detailed above that I bought from you, which then failed due to what I believe to be a defective Nvidia graphics chip.

I have spoken to a number of people who are very experienced with regard to this problem and have been informed that this issue is affecting thousands of laptops worldwide. This issue is well documented on the internet and is recognized by HP, Dell, Apple, Sony and Nvidia themselves. Simply Google “Nvidia defect” and you will see that there are thousands of unhappy customers in possession of very expensive door-stops.

You have to appreciate I have paid a lot of my hard earned money for this laptop and would reasonably expect a laptop costing over £600 to last far longer than two years and nine months.

When I outlined this to your representative I was told that they were unable to help me due to the fact that the laptop is now beyond the “six-month return period” your company apparently offers and it is also out of warranty. I was informed that I would need to contact Sony themselves as it was the responsibility of the manufacturer, not your company as the retailer.

I am sure I do not have to remind you of your obligations under the Sale of Goods Act 1979 (as amended). As the laptop has failed due to an inherent defect, it is not of satisfactory quality nor is it durable and so you are in breach of our sales contract. I am also sure that I do not need to remind you that under this Act consumers in fact have up to six years to make a claim for faulty goods from the retailer, not the manufacturer.

I am therefore giving you this last opportunity to remedy the situation. I am formally giving you seven days from the date of this letter to either:-

· Replace my laptop free of charge, or
· Refund the purchase price of the laptop.

If I do not receive a response to this matter within the next seven days, then I will have no option but to take action through the Small Claims Courts.

Without a satisfactory resolution, you will leave me with no alternative but to obtain an engineer’s report, the costs of which will be claimed from yourselves. I will then use that report, along with the myriad articles of information that are available to pursue this matter through the legal system.

As your company’s policy in relation to returns flouts British law, part of my action will also involve contacting Watchdog and the Trading Standards Institute, who enforce consumer legislation.

I look forward to hearing from you on or before Monday 4th April 2011.

Yours faithfully,

Well, it sounds like you've got the retailers running scared - that can be the only reason for such a poisonous response!

And the retailer Caboodle said that it wasn't their problem as they only accept returns up to six months