I emailed some Dell executives and one gave me a call back. He said that since my laptop was out of warranty and I didn't extend the extra year of warranty they gave me, there was nothing more they could do. ( Yeah, right) Then he referred me to the out of warranty repair department. I call them, and tell them my issue. He tells me it sounds like a motherboard problem, ( no, really?:roll: ) and that a repair would cost $528 dollars plus tax. But then he tells me that he can lower it to $329 plus a 3 month warranty. I was like, I don't think so! There's no way I am spending $300 on this defective piece of junk. But then he says, since it was an XPS, and I spent almost $1000 on it, he might be able to get me a lower price. He then proceeds to put me on hold while he "confers with his supervisor", which means he was taking an appropriate pause to make me think he was talking to his supervisor when he was really consulting his manual on how to screw customers out of more money. He comes back on and says that because of the amount of money I've spent, and the hassle I've been through, he can lower it to a final price of $199 plus tax, plus a 6 month warranty. I told him I would need to think about it. He says that if I do, he might not be able to get me the same price. I was feeling really suspicious and uneasy, so I told him I still wanted to think about it. I don't trust them. They kept pushing the offer, and I knew that if I accepted it, and the same issue occurred again, (which it will, because this issue can't be fixed, no matter how many times they assure me it can) they definitely wouldn't do anything for me. So what should I do now? I still have the executive's number. I knew I shouldn't take any action till I could talk to you first.
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I am located in the U.S. and bought my computer from Dell based in US.
