The Nvidia Defect Forum

Hello Campey,

Unfortunately, because the DVD/CD drive is a slot loading device there is no manual eject hole on the drive. On a standard drive you can simply insert a pin into the little hole and the disk will eject. Although if your laptop turns on then the eject button should still work.

If you want to do a quick fix yourself then there is a quick way to get your laptop working again if you feel competent with a screwdriver.

1) Remove the battery and the AC power then turn the laptop upside down.

2) You will see a large removable panel. Remove this panel and you will see the heat sink aperture.

3) Remove this and you will see the Nvidia GPU.

4) Using a hairdryer on its hottest setting heat the GPU for between 60 and 90 seconds and then allow the laptop to cool.

5) Once it has cooled re-assemble the laptop and you will find that it works. The length of time that it will work for is indeterminable period, it could be a few hours, days or weeks, but at least you will be able to use it whilst your battle continues.

I hope the above helps.

Any questions please let me know.

Best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I just got a response from the Dell executive. This is what he says:

<details removed for legal reasons>

Looks like he was no help. I am now filing a complaint with the BBB, the FTC, and the state attorney general. Then I am going to consider legal action. Oh, I'll try your suggestion about the hair dryer. Thanks.

Paul, I made a post about my situation on a law forum, and this is the response I got:


Dear Campey1986,

You are subscribed to the thread "Dell computer with defective Nvidia GPU has failed again after free repair" by Campey1986, there have been 2 post(s) to this thread, the last poster was Friend In Court.
http://www.worldlawdirect.com/forum/con ... epair.html

These following posts were made to the thread:
************
Re: Dell computer with defective Nvidia GPU has failed again after free repair
http://www.worldlawdirect.com/forum/con ... post229788
Posted by: AFFA
On: Aug 30th, 2011 11:24 PM

I wish to inform you that here has been a deficient service by other party. In this regard the defect in computer was from beginning and thus you must be compensated for your loss. The computer comes under extended guarantee and thus you must be compensated. In this you may give a notice that computer is defective from beginning and as it cannot be repaired thus you must be provided compensation. If seller refuses to compensate you then a complaint with FTC can be filed.

AFF
************
Re: Dell computer with defective Nvidia GPU has failed again after free repair
http://www.worldlawdirect.com/forum/con ... post229845
Posted by: Friend In Court
On: Aug 31st, 2011 12:29 PM

If you got such a lemon that they discontinued that model and no longer use that CPU you have a strong case for total refund or in the alternative the manufacturer replacing it with a comparable new computer of your choice. You need to let Dell know you will insist on their replacing that lemon model with a comparable new computer of your choice [same price point] or else you will have no choice but to sue. Replacing with one of their computers is cheaper than refunding, so they just might buy it. Go as far up the corporate chain with Dell as you can and they just might see you are fully satisfied.


All the best,
WORLD Law Direct Forums

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Unsubscription information:

To unsubscribe from this thread, please visit this page:
http://www.worldlawdirect.com/forum/sub ... 65a11bab14

Hello Campey,

Well that is very positive news!

I would pursue Dell with vigour. Remember, they have already admitted to the defect in your model of laptop so they cannot deny this fact and it is in black and white in the public domain for all to see; just in case Dell try and claim that this is purely hearsay.

I would fire a letter off to Dell giving them one final opportunity to offer a remedy to your predicament. You should tell them that if they refuse then you will have no option but to sue them the result of which will mean a higher settlement cost to them.

Better still, if you can get a lawyer to write such a letter it will have much more impact and will certainly prompt them into action.

What do you think?

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

That sounds good. I have filed a complaint with the Better Business Bureau, and the same Dell executive contacted me by email. I'm going to talk to him tomorrow and see if he has anything positive to say. If not, I will file a complaint with the Federal Trade Commission, my state's attorney general, and then I will try your idea. Should I also send an engineer's report along with the letter? And how much do those usually cost? I am keeping my fingers crossed in hope of a positive resolution tomorrow.

Hello Campey,

Good luck with that and like you said, fingers crossed.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Just called the Dell executive customer care back and he is not budging. He still insists he cannot do anything for my computer without me shelling out $199 dollars. Paul, does it matter that I was out of warranty when the second failure happened? Will a judge hold it against me that I didn't extend the extended warranty that Dell had given me? This is so frustrating.

Hello Campey,

The fact that your laptop has actually failed twice will only enhance your claim. I think I saw the Lemon Law mentioned somewhere.

If there is even the slightest chance of your laptop being inherently defective then they really should not be trying to charge you to repair it. As I said previously, there has to be a law against that.

I really wish I could advise you more definitively on the law, but as you are aware, it is different from State to State in your county.

I would obtain an independent engineers report on your laptop and would then file a claim against them. The evidence is there, in the public domain, that Dell have acknowledged the inherent defect in your laptop and there is no escape in that fact.

Be strong, positive and stick to you guns. Persistence really is the key to success.

I see it time and time again where retailers try to fob their customer off in the hope that they will just go away.

Some do.
Others fight on and don't surrender and eventually succeed.

I know this can seem a bit of an arduous task for you but keep the fire burning in your belly. Just think of how long it took you to earn the money to pay for the laptop or how many hours you had to work.

That should keep the fire burning don't you think.

Remember the story of David vs Goliath?

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks Paul. I really needed that. I worked long and hard for that $955 dollars, and I'm not going to let Dell take anymore of my money. This seem like David vs. Goliath doesn't it? Also, I have taken the large panel off the back of my computer, and removed the heat sink. I checked the numbers on the Nvidia card and it is the exact same number as Jiggs' Nvidia card. I knew they didn't give me new parts!

Hey Paul, I removed the heat sink and tried the blowdryer, but it didn't work. Then I tried it with a lighter, and it still didn't work. Could it be because most of my thermal paste is on the heat sink instead of on the graphics card? Should I buy some thermal paste?