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 Forum: Other Retailers & General Help & Discussion   Topic: Faulty HP laptop Advice on Best Option to take

Posted: Tue Oct 15, 2013 3:15 pm 

Replies: 0
Views: 13031


... as it is still under their 2 year guarantee. The local store would not take it and informed me I needed a RDA number and to phone the Technology section. I duly phoned the section who took all the details and said their repair service would phone. An hour later they did however they are a 3rd ...

 Forum: Other Retailers & General Help & Discussion   Topic: Faulty HP laptop Advice on Best Option to take

Posted: Tue Oct 15, 2013 3:13 pm 

Replies: 0
Views: 12957


... as it is still under their 2 year guarantee. The local store would not take it and informed me I needed a RDA number and to phone the Technology section. I duly phoned the section who took all the details and said their repair service would phone. An hour later they did however they are a 3rd ...

 Forum: Other Retailers & General Help & Discussion   Topic: Success - Medion T5250

 Post subject: Re: Success - Medion T5250
Posted: Sun Jun 30, 2013 6:56 pm 

Replies: 1
Views: 6268


... is fantastic news and I am really pleased that you have managed to reach such a positive resolution. It is a shame that this was obtained via a Section 75 claim and I really do hope that the retailer is held accountable. Regarding the old Medion, I would not bother trying to repair it as it ...

 Forum: Other Retailers & General Help & Discussion   Topic: Success - Medion T5250

 Post subject: Success - Medion T5250
Posted: Sat Jun 29, 2013 7:42 am 

Replies: 1
Views: 6268


... against Dell has prompted me. I have, in April 2013, after correspondence going back to August 2011, received via the credit card company under section 75 (BOS) a refund of £374.18 (I didn't challenge the calculation as I had had nearly 3 years trouble free) for the laptop I had paid £352.49 ...

 Forum: Other Retailers & General Help & Discussion   Topic: Acer Aspire 5920G - Nvidia GPU defect

Posted: Sun Apr 28, 2013 5:06 pm 

Replies: 8
Views: 7277


... contain an inherent defect. Ho did you pay for the laptop? If you paid by credit card then you could also pursue the card company for a "Section 75" refund. The first thing you need to do is to contact Amazon to report the failure of your laptop. You should tell them that the laptop ...

 Forum: Comet   Topic: Sony VGN-FZ21E

 Post subject: Re: Sony VGN-FZ21E
Posted: Mon Apr 15, 2013 9:46 pm 

Replies: 4
Views: 5426


... in your model of laptop so that adds further weight to your potential claim. The good news is that as Comet have ceased trading you can now file a Section 75 claim against the credit card company as they are jointly and severally liable with Comet for the premature failure of your laptop. You will ...

 Forum: Comet   Topic: HP G6000 with faulty GPU

Posted: Mon Apr 01, 2013 7:29 pm 

Replies: 1
Views: 4073


... date of purchase in which to file a claim when the product in question contains an inherent defect. There is a template letter in the downloads section of this forum which you should download, edit with your details and then send to the credit card company via recorded delivery. That letter ...

 Forum: PC World/Dixons/Currys   Topic: HP dv9689ea Graphics Failure

Posted: Wed Mar 06, 2013 7:00 pm 

Replies: 20
Views: 6660


... as that means that if the retailer refuses to comply with their legal obligations to you then you can pursue the credit card company for a "Section 75 refund" as the card company is jointly and severally liable to you in situations like this. The first thing you need to do is to contact ...

 Forum: Other Retailers & General Help & Discussion   Topic: Viking Direct

 Post subject: Re: Viking Direct
Posted: Sun Feb 24, 2013 6:42 pm 

Replies: 50
Views: 10877


... The letter that you need to send to the credit card company is as follows:- Dear Sir or Madam, Account number: [insert credit card number] Ref: Section 75 of the Consumer Credit Act 1974 I am writing to request that you reimburse me the value of [enter amount] as [select from full payment for ...

 Forum: Other Retailers & General Help & Discussion   Topic: Acer Aspire 7720G

 Post subject: Re: Acer Aspire 7720G
Posted: Thu Feb 21, 2013 7:26 am 

Replies: 10
Views: 2976


... trading and due to the Consumer Credit Act which holds the credit card company jointly and severally liable in such cases you should now file a Section 75 claim with the card company. There is a template letter on this forum that you should download and send to the card company via recorded ...
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