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 Forum: Other Retailers & General Help & Discussion   Topic: Expert Evidence / Witnesses

Posted: Tue Jan 21, 2014 12:20 pm 

Replies: 6
Views: 4622


... to their letter offering only the amount calculated on the use of the laptop, telling them that I expect them to pay for the laptop, engineers report, court fee and interest. We'll see what they respond with. Thanks, Graham

 Forum: Other Retailers & General Help & Discussion   Topic: Expert Evidence / Witnesses

Posted: Mon Jan 20, 2014 10:29 am 

Replies: 6
Views: 4622


... to acting on this until now. And their first offer has been the amount owed to me based on the life of the laptop, not including the Engineers Report! I have replied claiming all that is owed to me, including interest, I'm looking forward to see what they come back with. Thanks, Gragam

 Forum: Ebuyer   Topic: Ebuyer fobbed me off back in March 2010

Posted: Sat Jan 18, 2014 12:52 pm 

Replies: 1
Views: 4338


Hello and welcome to my forum. Sorry for the delay in my response. Do you have any evidence to prove that you reported the problem to Ebuyer when the laptop initially failed? The reason I say this is because if you don't then Ebuyer will only use the latest date that you reported ...

 Forum: Other Retailers & General Help & Discussion   Topic: Expert Evidence / Witnesses

Posted: Sat Jan 18, 2014 9:47 am 

Replies: 6
Views: 4622


Hi Paul,

I do have an Engineers Report from yourself last year. Is this all I need to put on the form?

Thanks,

Graham

 Forum: Other Retailers & General Help & Discussion   Topic: Expert Evidence / Witnesses

Posted: Fri Jan 17, 2014 5:16 pm 

Replies: 6
Views: 4622


... you submitted any evidence to them which corroborates the fact that your laptop is indeed inherently defective? If you have obtained an engineers report on your laptop then you would state this fact on the form. Please let me know and I will advise further. Best wishes Paul The Admin Team

 Forum: Other Retailers & General Help & Discussion   Topic: 2 Dell M1530 Laptops

 Post subject: 2 Dell M1530 Laptops
Posted: Wed Nov 06, 2013 11:35 am 

Replies: 0
Views: 4212


... and they are refusing point blank to do anything other than replace faulty goods with faulty goods. Anyone any advice bar going for independant report and article 75?

 Forum: PC World/Dixons/Currys   Topic: HP dv9657em purchased PC World Jan 2008

Posted: Mon Sep 09, 2013 6:19 pm 

Replies: 1
Views: 6863


... be able to make a claim against PC World. Unfortunately though they will only accept the date of failure as being the date that the problem was reported to them. If you did contact them previously and if you have any evidence to substantiate this then that would go in your favour. The first ...

 Forum: Staples   Topic: HP G6000 - G6065EA - Fail components and overheating - HELP

Posted: Thu Jul 11, 2013 2:40 pm 

Replies: 0
Views: 8932


... lasted until this point in time. I recommend that you speak to your repairer and ask them for an independent assessment, once presented with this report, If the goods are considered to be un-repairable or not economically repairable, then we will take steps to have the machine replaced, or offer ...

 Forum: Staples   Topic: HP G6000

 Post subject: HP G6000
Posted: Wed Jul 10, 2013 5:17 pm 

Replies: 0
Views: 8878


... lasted until this point in time. I recommend that you speak to your repairer and ask them for an independent assessment, once presented with this report, If the goods are considered to be un-repairable or not economically repairable, then we will take steps to have the machine replaced, or offer ...

 Forum: Other Retailers & General Help & Discussion   Topic: Sony Vaio AR51E Failure

 Post subject: Re: Sony Vaio AR51E Failure
Posted: Tue Jul 02, 2013 3:44 pm 

Replies: 2
Views: 6898


... cannot offer a fee-free inspection/repair, and due to the "reverse burden of proof", I will have to arrange my own independent engineers report - This will provide all the evidence required to substantiate my claim. Additionally, could you please provide the address of your Head Office." ...
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