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Forum: Other Retailers & General Help & Discussion Topic: DELL XPS M1530 faulty graphics chip?

Junkbird

Post subject: Re: DELL XPS M1530 faulty graphics chip?

Posted: Tue Jun 18, 2013 10:17 am

Replies: 30
Views: 6509

Hi guys So here is the end of the story. Dell sent me a first technician at home, he changed the entire motherboard for free but it turned out that it was a defect one, so they sent me another technician three days later, free of charges as well, ...

Forum: Other Retailers & General Help & Discussion Topic: Dell XPS M1530 not working

Lapcure

Post subject: Re: Dell XPS M1530 not working

Posted: Tue Jun 11, 2013 6:49 pm

Replies: 25
Views: 5471

Hello Conecx, Have you obtained an engineers report yet and if so what were the contents? At this stage, as Dell are playing hard ball, you will need to submit evidence that the failure of your laptop is directly linked to the Nvidia defect. Please let me know and I will advise ...

Forum: Other Retailers & General Help & Discussion Topic: DELL XPS M1530 faulty graphics chip?

Lapcure

Post subject: Re: DELL XPS M1530 faulty graphics chip?

Posted: Tue Jun 11, 2013 6:41 pm

Replies: 30
Views: 6509

Hello Junkbird and welcome to my forum. Sorry that I overlooked your initial post. That sounds positive, though whether or not the parts that will be used will be defect free is anyone's guess. Fingers crossed that all goes well for you. :x I look forward to your next update. Best wishes Paul The Ad...

Forum: Other Retailers & General Help & Discussion Topic: Dell xps m1530 failure

Lapcure

Post subject: Re: Dell xps m1530 failure

Posted: Tue Jun 11, 2013 6:30 pm

Replies: 33
Views: 11433

... that you received a refund of the software licences that you had. That is not something that has happened in the past so it is great news that Dell recognised and accepted such a loss. Thank you very much for the kind words in your post, it is much appreciated and I am glad that you found my ...

Forum: Other Retailers & General Help & Discussion Topic: Dell xps m1530 failure

martyd

Post subject: Re: Dell xps m1530 failure

Posted: Tue Jun 11, 2013 3:41 pm

Replies: 33
Views: 11433

... a while but I thought id update this thread. Good news, very good news, as of 2 months ago, after a problem with letters getting lost in the post, Dell have given me a cheque to the value of €900 :! :! :! :! :! :! , the refund was calculated on the basis I had the laptop for 3 out of a possible ...

Forum: Other Retailers & General Help & Discussion Topic: DELL XPS M1530 faulty graphics chip?

Junkbird

Post subject: Re: DELL XPS M1530 faulty graphics chip?

Posted: Tue Jun 11, 2013 12:59 pm

Replies: 30
Views: 6509

I've just called the French Dell support again today, they told me that they will come this thursday to my home and replace the motherboard of my XPS M1530 for FREE! It sounds too good to be true!

I'll let you know.

Forum: Other Retailers & General Help & Discussion Topic: Dell XPS M1530 not working

Conecx

Post subject: Re: Dell XPS M1530 not working

Posted: Mon Jun 10, 2013 10:04 pm

Replies: 25
Views: 5471

Hi, unfortunately my laptop won't turn on anymore.
The laptop does get extremely hot.

Forum: Other Retailers & General Help & Discussion Topic: DELL XPS M1530 faulty graphics chip?

Lapcure

Post subject: Re: DELL XPS M1530 faulty graphics chip?

Posted: Mon Jun 10, 2013 8:54 pm

Replies: 30
Views: 6509

Hello Hil,

Thank you for the update.

Fingers crossed for you and I look forward to your next update.

Best wishes

Paul
The Admin Team

Forum: Other Retailers & General Help & Discussion Topic: Dell XPS M1530 not working

Lapcure

Post subject: Re: Dell XPS M1530 not working

Posted: Mon Jun 10, 2013 8:53 pm

Replies: 25
Views: 5471

Hello, Well, it is easy to see that the GPU in that photo was manufactured in week 9 of 2008, which means that it is highly likely to be also inherently defective. This can be evidenced by the code "0809A2" printed in the top right hand corner of the chip. Also, the code ending in ".0...

Forum: Other Retailers & General Help & Discussion Topic: Dell XPS M1530 not working

Conecx

Post subject: Re: Dell XPS M1530 not working

Posted: Mon Jun 10, 2013 3:30 pm

Replies: 25
Views: 5471

Here is the photo of the GPU.
thanks again.

http://s1298.photobucket.com/user/conec ... sort=3&o=0

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