Author
Message
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
Lapcure
Posted: Sun Aug 08, 2010 4:36 pm
Replies: 11 473
Hello TheTinkerbell, Well done on your success :! :! :! :! Like Ciderboy quite rightly states, that has to be the quickest resolution to date! Are changes afoot at planet DSG? I won't hold my breath! Well done again and thank you for your kind comments. :! Best wishes for the future. Paul The Admin ...
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
LBeresford
Posted: Thu Aug 05, 2010 7:06 pm
Replies: 11 473
Congratulations Tinkerbell its good to here of other peoples success.
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
ciderboy
Posted: Thu Aug 05, 2010 4:00 pm
Replies: 11 473
Congratulations on your success
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
TheTinkerbell
Posted: Thu Aug 05, 2010 2:36 pm
Replies: 11 473
I today recieved a call offering me £300 for a 30 month old DV9562 costing £560 new. They would not budge and go any higher no matter what I said. So I accepted and am recieving the money through BACS within a week. So from my first call to them on 26/7/2010 and today thats sorted in 10 days! They h...
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
ciderboy
Posted: Sun Aug 01, 2010 1:42 pm
Replies: 11 473
Great news - are DSG finally starting to take this issue seriously?
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
TheTinkerbell
Posted: Sun Aug 01, 2010 1:28 pm
Replies: 11 473
Ok I started by contacting Dixon on 0844 561 1111 They tried telling me there was nothing I could do as I was out of warranty and that my computer had no known defects. I informed them of the Nvidia and hinge defect but they still tried telling me I was not covered. They told me to contact HP, I ref...
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
Lapcure
Posted: Mon Jul 26, 2010 5:21 pm
Replies: 11 473
Hello Karen, So when they call back I presume I am to refuse a repair and request a refund under Section 75 of the sale of goods act, is this correct? Not quite. When they call back they will probably tell you to take your laptop to the Tech Guys. You should refuse this on the grounds that the rever...
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
TheTinkerbell
Posted: Mon Jul 26, 2010 12:56 pm
Replies: 11 473
I spoke to Dixons and they first told me to contact HP directly for repair. I refused to do this as I said my contract was with them. They then told me to phone 08445611234 DSG Tech \guys which I did. They took all my details and informed me the information would be passed to head office and they sh...
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
TheTinkerbell
Posted: Sun Jul 25, 2010 11:52 pm
Replies: 11 473
Thanks Lapcure I will contact Dixons tomorrow but I have since looked on the internet and found that HP have extended the warranty to two years after the initial one this means mine may come under warranty. It looks like they want to call them back for repair. Should I do this or should I refuse and...
PC World/Dixons/Currys Topic: Faulty HP Pavillion DV9000 Help
Lapcure
Posted: Sun Jul 25, 2010 10:22 pm
Replies: 11 473
Hello Karen and welcome to our forum. Sorry to hear of the problems you are experiencing with your laptop. Your laptop actually has two inherent defects. Once is the right hand hinge and the other is the Nvidia defect. The hinge defect is well known and well documented on the internet - simply Googl...
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