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PC World/Dixons/Currys Topic: Toshiba Qosmio G40-10E
Lapcure
Posted: Sat Sep 04, 2010 8:30 pm
Replies: 13 288
... with the operation of a Laptop computer. The Claimant in accordance with the Defendants out of warranty policy, was requested to obtain an Independent Engineers report, they advised the report should detail the faults, their cause, the diagnosis used and the likely costs of repair. I love ...
PC World/Dixons/Currys Topic: Toshiba Qosmio G40-10E
Nedrab
Posted: Sat Sep 04, 2010 10:25 am
Replies: 13 288
... with the operation of a Laptop computer. The Claimant in accordance with the Defendants out of warranty policy, was requested to obtain an Independent Engineers report, they advised the report should detail the faults, their cause, the diagnosis used and the likely costs of repair. 4. The ...
Comet Topic: Acer aspire 5920g comet
Lapcure
Posted: Thu Sep 02, 2010 7:19 pm
Replies: 14 308
... that they do not offer replacements or refunds as the many posts on this forum will prove to the contrary. I would advise that you obtain your own independent report and then present Comet with a copy of that along with a letter before action. They will then have seven days to comply. If they refuse ...
PC World/Dixons/Currys Topic: HP DV9646em - PC World - Valuation
gr1ffiths
Posted: Wed Sep 01, 2010 6:12 pm
Replies: 9 219
... evening regarding my claim. He advised me that PC world would have to inspect the laptop to find the fault. When I told him that I would like an independent evaluation he said that was no problem as they would accept an independent report. He did say though that there are 4 things that need to ...
PC World/Dixons/Currys Topic: hp dv2630ea
Lapcure
Posted: Tue Aug 31, 2010 2:21 pm
Replies: 5 195
... to carry out the report, as i thought it was my responsibility to prove it is defective. I would tell them that you would like to provide your own independent report as the "reverse burden of proof" puts the onus on you, the customer to prove the inherent defect in your laptop. I would ...
PC World/Dixons/Currys Topic: HP DV9646em - PC World - Valuation
gr1ffiths
Posted: Sun Aug 29, 2010 4:37 pm
Replies: 9 219
... settlement is a bonus when I had resigned myself to the fact that it was dead. I have been reading other posts and will almost certainly need an independent report. So will use the links when the time is needed and send it to yourselves. Here's praying it's a painless process. Regards Leighton
PC World/Dixons/Currys Topic: HP DV9646em - PC World - Valuation
gr1ffiths
Posted: Sat Aug 28, 2010 7:22 pm
Replies: 9 219
Hi New to the site, but it looks an excellent source for information. I Gave up when my HP DV9500 series died. Took it to an independent repairers and was told it was the graphics card (common fault) and would cost £150 to fix. Thought hey, it's lasted 2.5 yrs, time for a new one. but ...
Comet Topic: Advice needed
Stubbers
Posted: Sat Aug 28, 2010 11:07 am
Replies: 15 211
... times to everything I said to her. If I said that I wouldn't accept a repair, she said it again. And then when I said that I would first get an independent engineers report, she said it again. It seemed that she wasn't allowed to say anything else. I have a feeling that If I did send it to them ...
Comet Topic: Advice needed
Lapcure
Posted: Fri Aug 27, 2010 6:24 pm
Replies: 15 211
... problem was. I am intrigued! As you have emphasised "she VERY STRONGLY ADVISED ME" what did she say to you? When I mentioned getting an independent engineers report she told me that under the terms and conditions of the extended warranty that by giving it to someone other than comet ...
PC World/Dixons/Currys Topic: Hp Pavillion Dv2630EA Currys called today 20/8/2010
Lapcure
Posted: Fri Aug 27, 2010 6:15 pm
Replies: 13 227
... of proof. This means that it is up to you, the customer, to prove to them that your your laptop is inherently defective. I always feel that an independent report is the best in these situations and our members successes bears testament to this. You asked if their opinion would be biased. Well ...
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