The Nvidia Defect Forum

Hiya all.
I have a Compaq CQ60-311SA that I purchased from Currys/PCWorld a couple of years ago.
It recently failed on me. I had no extended warranty etc, so bit the bullet and my partner replaced the motherboard with one from some company from the outer reaches of mongolia . Yes it works great once again, bow down to the male technological neandrathal superior beings .
Yet obviously as he does not research, dives in with two feet, and is to busy channal hopping the sports channels. My question is, have I a leg to stand on with the nvidia defect? as when I tried to start the laptop, I just got a blank screen, and nothing else, he said it wasnt booting or something, and we followed instructions from HP themselves, but did not ring them. We ended up buying a refurbished board and hey presto we have life!!
Would it be possible to claim? (we still have the board). As basically we did not realise it was this large a problem.
I would think I have not got a case, as we have resolved the issue.
Thank in advance for any advice/replies.

Hello Blondemoment and welcome to our forum.

Sorry to hear that your laptop has failed.

Whether or not you can take action against Currys depends on whether or not you still have the old mainboard.

If you do then great. Simply pop it back into the laptop and then start your claim.

If not then I am afraid that that you will not be able to proceed as you have to be able to evidence that the laptop is inherently defective.

In the absence of the mainboard this task is impossible and whilst the problems you describe are manifestations of the defect you need to produce a report which states this conclusively.

My fingers are crossed that you still have the old board.

Best wishes

Paul
The Admin Team

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Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hiya Paul,

Thanks for the support and encouragement!
Said partner reluctantly put the old motherboard back in, and I sent him off to Currys/PcWorld, with his power to the people plakard . He went in ready for a verbal assault, and was pleastantly suprised with the quick rebuff of head office! hehe.

I have rang Currys HQ and it got technical, and I said we had tried all the stuff from the HP/Compaq site, and that basically they sold me a inherently defective laptop. There the very pleasant fellow put me through to customer services, and I have a ref code, and the infamous we will call you within 4 days scenario!! I hope they do, otherwise I may have to get bitchy hehe.

The woman did say, that I may need to get an independant person to look at it, or their in house tech department. Though she did say the ring back will tell us what to do next.

Here's in hope!!

Also will they take the old laptop back, if I do get any joy with them?

Thanks again.

BM

Hello BM,

Excellent news that you still had the old mainboard, had you thrown it away then that would have been the end of your claim.

If you haven't had a response within the stated four days then I would get onto the phone to them to enquire as to what is happening.

Don't let this drag on for an inordinate amount of time and try to keep them to a tight deadline.

Remember, persistence is the key to success so stand your ground, stick to your guns, be firm but cordial and you will succeed.

Good luck for when they contact you.

Any questions please let me know.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,
Yay!!
They phoned back on Friday, and said the quickest way to evaluate the laptop, was to let them take a peek at it. So I sent the other half, laptop in hand, with case number, and case managers info in and, so the poor ickle tech guy could take a look at the laptop. When he had looked at it, he was meant to ring the said case manager. The other half also asked to be phoned by him after he had completed the check.
About 50 mins later we received a phone call, and the tech guy had deduced it was the motherboard/processor. but did not narrow it down, and he said he had informed the case manager.
We gave them the weekend, and on Monday morning I phoned the case manager, and after a little jovial chat he said the tech guy had said it was the motherboard/processor. He then offered me £230 compensation, that I could have either paid into my account or as a voucher!! As I bought the laptop for £380 about 22 months ago, it sounded fair, and we had already said anything over £200 would be a bonus!!

So a great big thankyou, to yourself for pointing out the best course of action, and of course for setting up this forum. It was a great help, and we would have not known the best way to claim.
Also I must say that we did phone the Currys helpline and not PCworld (whether that made a difference we do not know) but I must thank them also for resolving the issue swiftly.

A Great BIG THANKYOU
and power to the people hehe....yippeeeeeeeeeeee

Hello Blondemoment,

Well done on your success

It was fortunate that you didn't throw the old mainboard away as you wouldn't have been able to make a claim
and that would have been a bit disastrous.

As a matter of interest, did they let you keep the old laptop?

If so, then that is an even better result.


My sentiments exactly!

I am glad that you found us and that we were able to help you.

Well done again and all the very best for the future.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Yay we got to keep the old laptop as well! that was the only drama really, it took them ages to find it, as they had filed it away in a very safe place hehe. The very helpful tech guy did say about a "bad batch" when mentioned about the NVidia thingy. He seemed slightly suprised that a woman hanging on the arm of a neandrathal man may know a little about this As we meandered around the laptop section looking, just curiously at laptops, the salesman came over and tried to sell us a HP..the cheek hehe.

Thanks once again, great help and advice. I do think it is a bit of a lottery with who you get to deal with as in customer care, we just got someone who wanted my nagging voice out of their head
I would say, I did arm my partner with all the info, and he did read it several times before initial contact! As he said, it panned out exactly as you said in your main forum post. You go in, throw a little paddy, they ask you to get in touch with head office. You then get put in touch with the tech guy, who then puts you into customer care..then wait for the call back. Send pc in, then wait for another call.....you must have done this before hehe.

All in all our claim took from the Thursday, when we first went in, and got an offer on the Monday morning. We did not want to put a hex on it, by replying on here sooner

I think this forum gives inspiration and hope to people, especially when it turns out for the good. I do hope that not only our success but others on here helps more unlucky consumers.

A great big thanks.