The Nvidia Defect Forum


The UK's Only Dedicated Forum For Owners Of Laptops Crippled With The Nvidia Defect.


Defective Nvidia GPU? - HP Nvidia Defect? Blank Screen problems? Laptop Display Problems?
Laptop hot/overheating? - Laptop can't detect wireless card?

Do you own a laptop with the same/similar problems? Don't worry - we can help!

Get all the free advice and assistance you need to secure a refund/replacement for
laptops with inherently defective Nvidia GPU's here at the Nvidia Defect Forum.

It is currently Wed May 23, 2012 9:48 pm

All times are UTC [ DST ]




Bookmark and Share



Click here to view the CEO of Nvidia admit to the defect in their GPU's.


The truth cannot stay buried forever!


Click here to instantly calculate the minimum refund you would be entitled to.


*NEW* Help For Retailers - Does The Customer Have Rights?






Post new topic Reply to topic  [ 8 posts ] 
{ VISITS } Views: 1520  Favorites Favorites: 0  Followers Followers: 0 
Author Message
PostPosted: Tue Nov 09, 2010 5:14 pm 
Offline

Joined: Tue Nov 09, 2010 4:51 pm
Posts: 3
Laptop Make: Sony
Model: VGN-NR21Z
Graphics Card: 7600 GO
Purchased From: High Street Store
Amount Paid: 650
Date Purchased: 23 May 2008
Date Failed: 07 Nov 2010
:nh (that's a good smiley, thank you!)

Hi all, my laptop went kaput with some very trippy wiggly screen effects on Sunday night, and a little google research brought me to your door, where I've been doing some interesting reading!

I've just got off the phone with Sony (good old saynoto0870 for providing a sensible phone number), and spoke to a nice enough guy who wasn't a whole lot of help, but has provided me with a complaints email address and a denial that the 8400m GT gpu has anything to do with the issue - apparently only its brother the 8600m is affected..... some of you may find that statement interesting judging by what I've seen posted on here.

Very disappointed in my poor laptop, my last one (a Toshiba) lasted me 4 years of constant use through university and is probably still going strong (albeit slowly) if I switched it on, whereas this Sony barely made it to 2 and a half years while being used considerably less!

Any suggestions on a next step in this process? Is it worth chasing Comet or trying to go through the Sony complaints email first, and if I should email what should I say? I'm rubbish at this sort of thing.


Share on FacebookShare on TwitterShare on DiggShare on MySpace
Top
 Profile  
Reply with quote  
PostPosted: Tue Nov 09, 2010 5:57 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6907
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Eleanor and welcome to our forum.

Sorry to hear of the problems you have been experiencing with your Sony Laptop.

Quote:
I've just got off the phone with Sony (good old saynoto0870 for providing a sensible phone number), and spoke to a nice enough guy who wasn't a whole lot of help, but has provided me with a complaints email address and a denial that the 8400m GT gpu has anything to do with the issue - apparently only its brother the 8600m is affected.....


Absolutely rubbish!

How can he possibly state that only the 8600 GPU is affected? A simple Google search would prove otherwise as would a visit to www.nvidiasettlement.com

Take absolutely no notice of that statement as it is complete baloney.

You should concentrate all your efforts on Comet as they are the ones with whom your contract is with. Comet will probably try and fob you off.

Initially they will probably state that you are out of warranty. You should tell them that the warranty status is irrelevant as you have SIX YEARS to take action against a retailer when the goods in question are inherently defective.

They will then probably tell you to contact Sony. You should tell them that as you purchased from Comet it is Comet who are legally obliged to resolve the situation.

They may then tell you to take your laptop to a store where you will be charged £49 for an inspection.

You should tell them that the reverse burden of proof dictates that it is up to you, the customer, to prove the inherent defectiveness of your laptop and that you will provide your own engineers report.

There is a step by step guide on this forum, that will help you reach a positive resolution and that is here:- post13.html#p13

If you follow my advice in that guide then you will be successful.

If you have any questions or if you need any advice then please let me know.

Please keep us updated on your progress.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Tue Nov 09, 2010 6:16 pm 
Offline

Joined: Tue Nov 09, 2010 4:51 pm
Posts: 3
Laptop Make: Sony
Model: VGN-NR21Z
Graphics Card: 7600 GO
Purchased From: High Street Store
Amount Paid: 650
Date Purchased: 23 May 2008
Date Failed: 07 Nov 2010
Thanks for the speedy reply - I'll get on to Comet tomorrow (had my fill of being kept on hold for one evening!). Would you recommend phone contact or email initially, and have you got any recommended contact details I should use instead of whatever I can find on their website? I know sometimes different numbers/email addresses get you different results!


Just to say, after reading through the advice you've given to people on here, I'm really amazed how much time and effort you dedicate to this - good to know there are people like you out there!


Top
 Profile  
Reply with quote  
PostPosted: Tue Nov 09, 2010 11:34 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6907
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Eleanor,

Quote:
Would you recommend phone contact or email initially, and have you got any recommended contact details I should use instead of whatever I can find on their website?


I would recommend phone contact initially as you will get a speedier response than you would if you called them.

They will probably try and fob you off but you should be persistent and stand your ground.

The contact details for Comet are as follows:-

Quote:
Comet
George House
George Street
Hull
North Humberside
HU1 3AU

Tel:- 01482 320681


Hope the above helps.

Quote:
Just to say, after reading through the advice you've given to people on here, I'm really amazed how much time and effort you dedicate to this - good to know there are people like you out there!


Thank you very much for your kind words, much appreciated. I do dedicate a lot of my time to this, but all the successes make it worth my while.

What I love more is beating the retailers who constantly try to reduce or remove their customers rights under the Sale Of Goods Act. Knowledge is power and I love being able to empower people to be able to take on the retailers and win.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Nov 10, 2010 6:27 pm 
Offline

Joined: Tue Nov 09, 2010 4:51 pm
Posts: 3
Laptop Make: Sony
Model: VGN-NR21Z
Graphics Card: 7600 GO
Purchased From: High Street Store
Amount Paid: 650
Date Purchased: 23 May 2008
Date Failed: 07 Nov 2010
Update: Spoken to Comet this evening, been around the houses a bit and don't really feel like I achieved much.

First spoke to 'Jane' who after spending a considerable amount of time checking my details failed to ask what the issue was before attempting to pass me on to someone else. When I asked if it would be useful to know the issue so she could be certain who to pass me on to, she was happy to listen, and stated that yes it is correct about the 6 years to take action, but that I may have to go via the manufacturer. When I queried this as per the information provided, she wandered off to talk to her line manager, cutting me off after 90 seconds of dead silence (as an ex-call centre worker myself, it seems like they're trying to reduce their hold times by muting the phone instead of placing people on hold properly!)

So, back to the number provided by yourself, where I then got passed through to 'Sarah'. After yet more confirming my details, she went off to find who I was speaking to before (more dead silence), and then came back to say that as it was a technical issue and all the technical side of things goes "straight over her head" she would put me through to Comet on-call, who could then pass it back to them if it required escalating further.

This time on hold, I received actual hold music! Not sure whether that's a blessing or a curse, mind....

Yet more confirming of my details, this time to a chap by the name of 'Jamie'. After a brief discussion of what the call was about, he decided that as it involved the SoGA (which is too complicated for him to get in to) it was an issue for 'Head Office', gave me a number and the options to press to get through the automated menu, and sent me on my way again.

This time we were back to the Hull centre again, where I spoke to 'Kayleigh'. Cue another round of confirming my details! She brought up the 6 year claim period before I did, which was nice. However, she says I should send in my laptop to Comet, who would charge me for the pleasure, and that I would not be able to claim this back even if the laptop did turn out to be inherently defective. I was informed I would also have to contribute to the repair costs in this scenario. When I explained I would rather have an independent engineer to look at the laptop, it seemed to jog her memory about the reverse burden of proof and she said I was more than welcome to go down this route instead, although in the event of the laptop being proven inherently defective that I would not be able to claim the costs of this back from Comet either.

I've been given Comet's Head Office address, which is subtly different from the one you gave me above - in case this is of use, here it is:

Customer Care
Comet Group PLC
Criterion House
George Street
Hull
HU1 3AU

I take it that it's time for the 'letter before action'?


Top
 Profile  
Reply with quote  
PostPosted: Wed Nov 10, 2010 7:24 pm 
Offline

Joined: Tue Sep 28, 2010 5:32 pm
Posts: 22
Laptop Make: Asus
Model: G1S-A1 8600M GT
Graphics Card: 8600M GS
Purchased From: Website Sale
Amount Paid: 2391
Date Purchased: 27 Aug 2007
Date Failed: 31 Aug 2010
Hi ElearnorH,

The idea that the 8600 is the only bad boy here is false. My wifes Sony VGN-260E has a 8400M GT GPU in it and the page below states that this laptop has a bad GPU and Sony has extended the warranty to 4 years for this GPU. You should be able to use this to prove that Sony has acknowledged that the 8400 is also bad.

The first link below has all the memos that have come out for my wifes particular laptop and one of them states the problem with screen problems.
Click on it and it goes to the next link below.

http://esupport.sony.com/US/perl/model- ... c714632438

http://esupport.sony.com/US/perl/news-i ... ews_id=349

Check it out for your laptop and I hope this helps.
Take care,
cjfiii


Top
 Profile  
Reply with quote  
PostPosted: Wed Nov 10, 2010 7:43 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6907
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Eleanor,

Quote:
When I asked if it would be useful to know the issue so she could be certain who to pass me on to, she was happy to listen, and stated that yes it is correct about the 6 years to take action, but that I may have to go via the manufacturer. When I queried this as per the information provided, she wandered off to talk to her line manager, cutting me off after 90 seconds of dead silence


Why on earth should you have to go to the manufacturer? It is always, always, always the retailers responsibility to resolve any issues.

Quote:
This time we were back to the Hull centre again, where I spoke to 'Kayleigh'. Cue another round of confirming my details! She brought up the 6 year claim period before I did, which was nice. However, she says I should send in my laptop to Comet, who would charge me for the pleasure, and that I would not be able to claim this back even if the laptop did turn out to be inherently defective.


What absolute baloney.

First of all, why on earth would anyone want to pay Comet for an inspection when this fee would never be refunded?

Who on earth performs staff training at Comet or do they just skip that bit to save on costs?

If the laptop is indeed inherently defective then they would have to refund the inspection fee.

Quote:
I was informed I would also have to contribute to the repair costs in this scenario.


You know what? I am starting to think that this is what the staff are trained to say. I am sure that Comet's staff do not make these things up themselves, hey, they are probably not even allowed to think for themselves.

But to come out with a ridiculously untrue statement like that leads me to believe that I actually think that this could be what they are taught to say in their "staff training".

Quote:
When I explained I would rather have an independent engineer to look at the laptop, it seemed to jog her memory about the reverse burden of proof and she said I was more than welcome to go down this route instead, although in the event of the laptop being proven inherently defective that I would not be able to claim the costs of this back from Comet either.


Yet more baloney from the kings of baloney.

You should tell her that she really needs to read up on the Civil Procedure Rules and to pay specific attention to Section 27.14.

This section deals with costs on the Small Claims Track and it states:-

Quote:
(2)The court may not order a party to pay a sum to another party in respect of that other party’s costs, fees and expenses, including those relating to an appeal, except –

(f) a sum not exceeding the amount specified in Practice Direction 27 for an expert’s fees;


Practice Direction 27 that the above refers to states:-

Quote:
Costs

7.1
Attention is drawn to Rule 27.14 which contains provisions about the costs which may be ordered to be paid by one party to another.
.
.
.
(2)for expert’s fees, a sum not exceeding £200 for each expert.


So, as you can see, under the Civil Procedure Rules you are entitled to claim up to £200 for an experts report.

Comet really do not know what they are talking about and you should disregard all that they say.

Quote:
I take it that it's time for the 'letter before action'?


Yes, send Comet a letter before action to the address they have given you.

This gives them seven days to comply. If they fail to do so within seven days then you should move onto the next stage.

Don't let Comet fob you off. They will probably try everything, as it seems they are trying, in order to either get more money out of you or for you to drop our claim.

Persistence is the key. Stand your ground and you will succeed.

The law is on your side.

Any questions please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
PostPosted: Wed Nov 10, 2010 7:43 pm 
Offline
Site Admin

Joined: Tue Jun 09, 2009 7:54 pm
Posts: 6907
Graphics Card: 8600M GS
Purchased From: High Street Store
Amount Paid: 0
Hello Eleanor,

Quote:
When I asked if it would be useful to know the issue so she could be certain who to pass me on to, she was happy to listen, and stated that yes it is correct about the 6 years to take action, but that I may have to go via the manufacturer. When I queried this as per the information provided, she wandered off to talk to her line manager, cutting me off after 90 seconds of dead silence


Why on earth should you have to go to the manufacturer? It is always, always, always the retailers responsibility to resolve any issues.

Quote:
This time we were back to the Hull centre again, where I spoke to 'Kayleigh'. Cue another round of confirming my details! She brought up the 6 year claim period before I did, which was nice. However, she says I should send in my laptop to Comet, who would charge me for the pleasure, and that I would not be able to claim this back even if the laptop did turn out to be inherently defective.


What absolute baloney.

First of all, why on earth would anyone want to pay Comet for an inspection when this fee would never be refunded?

Who on earth performs staff training at Comet or do they just skip that bit to save on costs?

If the laptop is indeed inherently defective then they would have to refund the inspection fee.

Quote:
I was informed I would also have to contribute to the repair costs in this scenario.


You know what? I am starting to think that this is what the staff are trained to say. I am sure that Comet's staff do not make these things up themselves, hey, they are probably not even allowed to think for themselves.

But to come out with a ridiculously untrue statement like that leads me to believe that I actually think that this could be what they are taught to say in their "staff training".

Quote:
When I explained I would rather have an independent engineer to look at the laptop, it seemed to jog her memory about the reverse burden of proof and she said I was more than welcome to go down this route instead, although in the event of the laptop being proven inherently defective that I would not be able to claim the costs of this back from Comet either.


Yet more baloney from the kings of baloney.

You should tell her that she really needs to read up on the Civil Procedure Rules and to pay specific attention to Section 27.14.

This section deals with costs on the Small Claims Track and it states:-

Quote:
(2)The court may not order a party to pay a sum to another party in respect of that other party’s costs, fees and expenses, including those relating to an appeal, except –
.
.
.
.
(f) a sum not exceeding the amount specified in Practice Direction 27 for an expert’s fees;


Practice Direction 27 that the above refers to states:-

Quote:
Costs

7.1
Attention is drawn to Rule 27.14 which contains provisions about the costs which may be ordered to be paid by one party to another.
.
.
.
(2)for expert’s fees, a sum not exceeding £200 for each expert.


So, as you can see, under the Civil Procedure Rules you are entitled to claim up to £200 for an experts report.

Comet really do not know what they are talking about and you should disregard all that they say.

Quote:
I take it that it's time for the 'letter before action'?


Yes, send Comet a letter before action to the address they have given you.

This gives them seven days to comply. If they fail to do so within seven days then you should move onto the next stage.

Don't let Comet fob you off. They will probably try everything, as it seems they are trying, in order to either get more money out of you or for you to drop our claim.

Persistence is the key. Stand your ground and you will succeed.

The law is on your side.

Any questions please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================


If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 

All times are UTC [ DST ]


Who is online?

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  




Ebuyer CCL Sony DSG Retail Faulty Independent Currys Problems Hot Overheating PC World Wireless 8600 Dixons Help Advice DV2630 Engineers Report SOGA DV9000 Statutory Rights DV6000 Compaq Ares GP2W Report Repair Refund Replacement Comet Rework Faulty Letter XPS1330 8400 Test Evidence section Proof Staples Template Information GPUPackard Bell Motherboard Graphics CostHP Burden Battery Head OfficeSmall Claims FixTweaked







Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group





phpBB SEO








The views and opinions expressed within this site are those of the specified authors and do not necessarily reflect the views of Nvidiadefect.com.

The Nvidia Defect, Defective Nvidia, HP Nvidia Defect, Failed Nvidia, Nvidia Problems

HP laptop problems - HP laptop display problems - HP laptop hot/overheating - HP laptop lost wireless - HP laptop can't detect wireless card - Video Problems - Black screen - Distorted video - No Display



Have you got a problem with a post on this forum? Then please email admin@nvidiadefect.com


Disclaimer:- All the information and advice that I give in this forum is derived from either the Sale Of Goods Act, other legal material or my personal experiences in taking legal action against retailers. Whilst we have had tremendous success against the retailers I have to state that I am not a Lawyer and do not profess to be. If at any time you are unsure about your legal rights then you should seek the advice of a legally qualified person. Nothing on this site should be considered legal advice.



Trademark Notice:- All trademarks mentioned on this site are mentioned solely for informational and product identification purposes. All trademarks are the property of their respective owners.


Sitemap