The Nvidia Defect Forum

Hi. First off, thanks for taking your own personal time to create and maintain this website. It was invaluable for finding out what went wrong with my laptop, and avoiding the trap of sending it to HP to have it repaired with more defective parts.

Long story short, my laptop is out of warrenty, and HP is refusing to do anything for me, or even admit that the laptop is defective (symptom is black screen, and I have an 8400GS from over 2 years ago). I want to pursue the next step and take action against them, but since you guys are based out of the UK, I wanted to make sure that the legal processes are similar enough for me in the USA that I can use the steps detailed on your site, including the letter before action and engineer letter, etc. I looked around on the forums here for any information on this, but couldn't find anything, so is there any advice you can give me on this?

Thanks again.

Hello Kika and welcome to our forum.

Well, the laws can be different from state to state so it is difficult to advise you on the course of action that you should take.

What I can say is that there have been a large number of customer who have successfully sued HP in the States so there is a very good chance that you will reach a positive resolution.

If you can let me know the model number and P/N of your laptop then I will see if I can find out any further information for you. This information can be found on the white barcode label on the underside of the laptop.

If you can let me know this I will advise further

Best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
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What is the Nvidia Defect?
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If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Thanks for the reply, Lapcure. My model I guess is the Pavilion dv9700. The P/N is KL086AV. And if it makes any difference in what you can tell me, I live in Florida. Thanks again for the help.

Hello Kika,

Thank you for your P/N information.

Good news! I did a quick check on the HP Support website and found the following:- http://tinyurl.com/35yftqs

This is the BIOS update page for your model of laptop. On the 25th March 2008 HP released a BIOS update for your model of laptop. The purpose of this update, according to HP, is:-



This proves that as early as 25th March 2008 HP must have been well aware of the potential for your laptop to fal through overheating - otherwise why release a BIOS update that switches the fans on continuously to the detriment of the battery?

This is very good news for you as it means HP cannot deny that there is a problem with your laptop

When exactly did you purchase the laptop? If it was after the 25th March 2008 then that means that HP allowed the continued sale of a product that they recognised as one that could overheat.

Please let me know and I will advise further.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.