The Nvidia Defect Forum

same issue here look at this thread

post6226.html?hilit=6735s#p6226

thats 3 from ebuyer the same time! if we club together we can beat them

Hello Jordan,

It would be good to know the serial number of the three laptops to see if they ran sequentially.

The chances are these laptops were all made at the same time and if the serial numbers are pretty similar then that could point to a whole production run being affected.

I know for a fact that looking at the database of serial numbers I have for the laptops I have produced reports on that there are whole batches where the serial numbers are indeed sequential. This tell me that whole production runs were possibly affected.

Like I have said before, it is my opinion that this is just the tip of a very big and very costly iceberg!

Best wishes

Paul
The Admin Team

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Dear all,

My HP 6735s purchased from Ebuyer in December 2008 has also just failed this weekend with apparent motherboard failure - 5 flashes of CAPS LOCK and a blank screen. The laptop has simply been sat on my coffee table and used for evening web surfing for the past 18 months – very light use its never even left my house. I had noticed that the rear left hand side does get extremely hot so much so that it has even discoloured my wooden coffee table at the point it has been sat! After a two week holiday I returned this weekend and switched it on only to be confronted with the blank screen and flashing CAPS LOCK. I switched it off and on a few times and it did eventually boot up with no problems on Saturday, it was then left on for the rest of the day and functioned without any problems. Luckily I took the opportunity to back up my photos! However since then it simply will not boot up I just get the 5 flashes of CAPS LOCK indicating main system board failure.

HPs website says that the warranty expired on the 25th of December 2009, I have not as yet approached Ebuyer but I obviously feel that failure of the laptop in under two years in unacceptable and a brief search of google has revealed this and several other threads indicating I am not alone in suffering from motherboard failure of this model shortly after the warranty has expired.

Any advice in how I should approach Ebuyer would be greatly appreciated.

Best Regards

Andy

Hi,

I just had a quick call with Ebuyer. The initial reaction was its out of warranty we cant help try HP. After refering to the Sale of Goods act they then asked that I obtain a technitions report which must show the laptop is inherently defective. They will pay upto £35 towards this if it is the case.

I guess that is the next step then, should I put anything in wiriting though? You dont really have any record when you make a phone call.

cheers

andy

Hello Andy,



Well you don't need it in writing now as they have given you the authority to proceed.

If you would like us to provide you with such a report then please take a look here:- need-an-independant-engineers-report-t62.html

Once you have the report you should send them a copy along with a letter before action via recorded delivery.

Please ensure that you keep copies of the report, letter and postal receipt.

If you have any questions then please let me know.

Best wishes

Paul
The Admin Team

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Calculate the minimum refund that you would be entitled to.
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=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

Hi Paul,

I will do that - just need to dig the box out of the loft for it this weekend. The call to Ebuyer was interesting - she had clearly dealt with this issue before but they must have a standard fob-off procedure. Initially stating its out of warrenty contact the manufacturer and then after further persitance she said I should seek advice from trading standards if I was unhappy. It was only at the point I mentioned the sale of goods act that she asked me to provide an engineers report - she could have offered that at any point but didnt.

I will box it up this weekend and be in contact for an engineers report next week. What is the suspected failure mode for these machines as they have an ATI graphics processor rather than NVidia?



Cheers

Andy

Hello Andy,



These laptops fail on the BGA grid under the ATI GPU.

In much the same way as laptops are failing due to heat issues with the Nvidia GPU's the same is true of these laptop.

I have seen a large amount of these units and looking at my database of repairs I can see sequential serial number patterns which can only mean one thing; Whole production lines have been affected.

The test is the same with your laptop as it is if I were testing an Nvidia GPU and the results are pretty much 100% conclusive.

Hope the above answers your questions.

Please let me know if you have any further questions.

Best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.

I just registered to post this as this is uncanny.
I have been searching all night for a solution for my HP Compaq 6735s.
Purchased from eBuyer a few years ago.

5 flashes of the CAPS lock light. Blank screen. Looks like the motherboard is dead. This laptop has been well looked after too.

I'd love to hear how you guys resolved your problem.
Thanks,
Hayden

Hello Hayden and welcome to our forum.

Sorry to hear that your laptop has failed.

The 5 flashes of the caps lick light and a blank screen are a classic example of a defective BGA (Ball Grid Array) underneath the ATI GPU in your laptop.

This fault is not dissimilar to the Nvidia defect in the way that they fail but instead of the GPU being Nvidia it is ATI.

The fault is caused by a breakdown in the solder balls known as the Ball Grid Array (BGA) which is what is used to bond and provide interconnectivity between the GPU and the mainboard.

Due to the ROHS regulations (Restriction Of Hazardous Substances) manufacturers have had to remove certain metals from their products. These include mercury, cadmium and, most importantly, lead.

It is the removal of the lead based solder and the new type of solder that is being used that is causing such failures because the new solder cannot withstand the same thermal conditions as its predecessor.

You should now contact Ebuyer and you should tell them that your laptop has failed due to an inherent fault with the BGA underneath the GPU in your laptop.

They may tell you that your laptop is out of warranty and that there is nothing that they can do. You should tell them that the warranty status is irrelevant as you have six years from the date of purchase in which to bring an action against a retailer when the goods in question are inherently defective.

They may then tell you to contact HP. You should tell them that you purchased from Ebuyer and not from HP so it is entirely Ebuyers responsibility to resolve the situation.

See what they say. If they say they will inspect it for a free you should allow them to do so as they have been fair and unbiased in the past.

There is a step by step guide on this forum that will help you reach a positive resolution and that is here:- post13.html#p13

Where the above guide speaks of the Nvidia defect simply substitute this with "ATI BGA defect"

If you follow my advice in that guide then you will be successful.

I hope the above helps.

If you have any questions or if you need any advice then please let me know.

Good luck and best wishes

Paul
The Admin Team

_________________
=======================================================
Calculate the minimum refund that you would be entitled to.
FAQ's
Why you should not accept a repair
Links to evidence
What is the Nvidia Defect?
Step by step help to getting a refund
Do you need an engineers report?
=======================================================

If you like what you see on this forum and would like to help then please post links to this forum in other forums or blogs. The more people we can help the better.


Please note that I am not legally qualified and I only offer my own personal advice. You are advised to seek professional legal advice for formal clarification of advice I give.