I finally managed to initiate dialog with ASUS to a point where they no longer brush me off nor say I'm wrong.
After talking to them, they said that the European law in question is only a directive and, therefore, holds little to no ground and they still claim that with no warranty there is no replacement. After this I sent an email thoroughly explaining what the NVIDIA defect is, how I am affected, how ASUS is aware of it and how NVIDIA has provided a fund to ASUS to replace said equipment.
Their answer was:
Quote:
Estimado cliente,
Antes de nada, obrigado pelas palavras.
O fundo destinado pela Nvidia, para cubrir tais equipamentos, sempre serão destinados a equipamentos ainda cobertos pela garantia.
Infelizmente não é o caso, e portanto não podemos realizar tal operação.
Se desejar enviar uma sugerência à Asus, por favor preencha o forumlário contido no link a continuação:
http://vip.asus.com/eservice/cus_suggest.aspxWhich translated means:
Quote:
Esteemed constumer,
First of all, we would like to thank you for your words.
The NVIDIA fund, which covers said equipments, will always be destined to equipment that is still under the effect of warranty.
Unfortunately that is not the case therefore we cannot do the operation in question.
If you wish to appeal to ASUS via a suggestion, please fill in the form provided on the link below:
I find this rather odd. How can the NVIDIA fund only be destined to equipment under warranty if NVIDIA only provided it recently and, due to the nature of the defect itself, you just can't tell if your equipment has the defect until it's too late. What I can extract from this email are the following facts:
-ASUS knows very well about the NVIDIA defect.
-ASUS knows very well about the NVIDIA fund.
-ASUS implicitly admits that I am affected by the NVIDIA defect.
-Although ASUS knew about the NVIDIA defect, they refused to admit it until now and instead offered a repair that is impossible.
The curious thing is that they actually offer a warranty for the repair itself, which in the end doesn't solve the issue and gives them the conditions required to tap onto the NVIDIA fund, since they say that only if you have warranty can you benefit from it.
Once again I ask for your help because it seems like I've hit a wall here and I don't know how to overcome this hurdle. Do you have any other information, help or advice on how and what should I do next?
Thank you so very much for all the help and hope you have provided so far.
Anther event that happened to me, which is peculiar to say the least, is that when I got my laptop back from the RMA I tried to turn it on and it didn't work. I forgetfully left it on a table next to a window for the whole afternoon by accident and it got very hot. Afraid I might have damaged any other part of the laptop, I booted it to see if it still worked (to the extent of making the BIOS sounds and windows log in sounds, etc) and, astonishingly, the picture appeared. I've kept the computer running ever since and I am posting this from my G1S.
I talked to my my brother about this, who is a computer engineer, and he said that in theory the heat (and maybe due to some sort of dumb luck) could have somehow stimulated the solder to make the card work for a short while. After that, since the card is being used and runs considerably hot (68~72ºC on idle and 82~92º under stress) the heat reshaped the solders enough to make it work. However he's of the opinion that if the solder cools down enough it will break again due to the fact that it will contract once cold.
With that said, I still plan on pursuing ASUS as much as I can since the product is still defective. Also
under no circumstance should you try to heat up your computer. It was a stupid mistake to leave the computer exposed to direct sunlight and that kind of heat, it could have easily damaged the computer in many other ways.
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